Ideal Hyundai Buick GMC

Good sales bad service department The sales is great but the service department sucks. I bought my last 3 vehicles from here just dont like the service department. Last time i had serv The sales is great but the service department sucks. I bought my last 3 vehicles from here just dont like the service department. Last time i had service done to my last truck i told them i needed my truck back by 3pm the next day and they were ok with it then i called to make sure it was all ready for me at 1 pm and they said oh i thought you meant 3 am witch is xxxxxxxxx because they ain't even open at 3 am. So i had to call out because i didnt have a way to work. More

great service I ask them to wash my car because of the salt and it was done. The time they said it would take it was in that amount of time. They are always very f I ask them to wash my car because of the salt and it was done. The time they said it would take it was in that amount of time. They are always very friendly. More

Expertise and kindness I was very comfortable working with Rob, and subsequently Teresa and Steve. Rob was informative and methodical. The need to acquire a new vehicle and I was very comfortable working with Rob, and subsequently Teresa and Steve. Rob was informative and methodical. The need to acquire a new vehicle and trade-in the old was due to stressful events, and both Rob and Teresa showed great kindness towards me when that stress became apparent. More

Quality check after repair was poor I had issues with mis-wired components after the repair was complete. A thorough quality check was not completed which would have posed a driving haza I had issues with mis-wired components after the repair was complete. A thorough quality check was not completed which would have posed a driving hazard! They did agree to take in my car today to have it checked out so lets see what happens...…. More

Scheduled Service Following recommended mileage service, scheduled the service. I was able to drop my vehicle the night before and spoke with a salesman who didn’t try Following recommended mileage service, scheduled the service. I was able to drop my vehicle the night before and spoke with a salesman who didn’t try and sell me anything extra, actually dropped some of the service because we had it done last visit. I dare say some salesmen would just go ahead and soak you for service you don’t need. I used an internet coupon from the dealership, service was performed the next day without issue or phone calls offering other service. I would recomend Ideal for service to anyone! Very pleased!!! More

Recall and warranty work handled well I took the sonata in for some recall work and the service rep found special extended warranty coverage of another issue he identified when driving the I took the sonata in for some recall work and the service rep found special extended warranty coverage of another issue he identified when driving the car. He brought that to my attention and took care of it for me at no cost. Website interface for scheduling an appointment was very effective. Getting checked in and checked out went smoothly and was handled well. Didn't get up-sold for additional items or made to feel disregarded because it was recall work. More

Mixed Review I have only used this dealer for service on my 2012 Acadia Denali, so that is the only aspect I can review. My first two times using their service cen I have only used this dealer for service on my 2012 Acadia Denali, so that is the only aspect I can review. My first two times using their service center was less than rewarding. The first time I went in for just a regular oil change, etc and left with almost $1000 bill for "necessary work ". (My car was just fine when I took it in.) Second time, I took it in because my Bluetooth stopped working. The service guy had the car for almost 5 hrs and he calls me three hrs later to tell me they were not able to run a full diagnosis to find what was wrong and wanted me to either leave it longer or bring it back another day. Gratefully, they did not charge me for the hours they looked at it. Third time's a charm, I worked with Steve. I called because my new battery was unexplainably dying when I had to leave it at the airport for a week, my bluetooth still wasnt working, and I asked them to check my brakes. They had the car for a day and a half, with check-in calls from Steve letting me know they were still working on it, and he reported that my back brakes are rusty causing the shimmying and the believe they have found the thing that is putting a small draw on the battery. Bonus is they think the draw is coming from a part that may also be causing my bluetooth problem. They have fixed the brakes and I am currently waiting for the part to repair the battery draw. (Thankfully, as long as I drive the car every day, the battery has no problems.) Fingers crossed!! Steve has been the first person there that has treated me like he appreciates my time and values my business. Quality customer service can really go a long way, especially when we have to shell out hundreds of dollars to keep our vehicles happy. More

Wonderful ext I brought my car into ideal and they did everything they could to help me figure out what was wrong with my car and even helped me take the proper ste I brought my car into ideal and they did everything they could to help me figure out what was wrong with my car and even helped me take the proper steps to make sure I was okay going forward. They were easy to deal with, they were honest and they did a wonderful job. More