Ideal Hyundai Buick GMC

DO NOT BUY FROM THEM! I pray that you read this review before stepping foot in this dealership!! DO NOT BUY A CAR FROM THEM!! We bought a used 2014 Sonata from them, and I pray that you read this review before stepping foot in this dealership!! DO NOT BUY A CAR FROM THEM!! We bought a used 2014 Sonata from them, and were promised they stand behind all of their vehicles and when asked why the warranty sticker changed at time of purchase Eric told us not worry we were covered for 30 days. After just 10 days our car broke down and after not returning our calls for two days and getting the runaround from Eric(Promised they would call back), my wife walked into the dealership. Finally she got a chance to meet with Mike the sales Manager that made her wait while he spit something into a bottle at his desk!! Mike made it clear that it wasn't their problem and nothing was covered. He said they might give us the parts at cost, but that was all they can do. They also told us we had to pay to have our car towed there. We also left messages for Mike who's the GM, and he never returned our calls!!! Don't be fooled by Eric who will ask about your family and tell you about his family to when over your trust! We ended up calling Fitzgerald in Gaithersburg, and they looked up our VIN and said there was a known problem with the engine, and to call Hyundai roadside because we had FREE towing to a dealership! Their service was incredible! They ended up getting the approval to replace our engine at no cost and even gave us a 2018 loaner while we waited! Ideal didn't even try to work with us! I promise you they will tell you that they are the oldest dealership in the area and they back everything they sale, but I promise you they will not! I have bought many cars over the last 35yrs and have never been treated so poorly. I can only assume the good ratings they receive are from friends and coworkers! You have been warned!! More

Friendly and reasonable Went looking for a car for my daughter. She wanted a 2014-16 Elantra to replace one that was totaled due to hail damage. Found a car that we liked at Went looking for a car for my daughter. She wanted a 2014-16 Elantra to replace one that was totaled due to hail damage. Found a car that we liked at the high end of our price range. Did not end up buying (but wish I had). We dealt with Ken Cooper, who was seemed genuinely helpful without being pushy. We will be looking for another car soon and I will definitely consider this dealership. More

Dan Painter (Star's 'Father") What an excellent experience. Fantastic guy to work with. Got a good deal, got some good eggs, and left with good intentions to go back to this dealer What an excellent experience. Fantastic guy to work with. Got a good deal, got some good eggs, and left with good intentions to go back to this dealership MANY MANY times again. Been dealing with Ideal since 1972. Could not ask for more. What more can I say? Don't hesitate to go see Dan for your next ride. He's definitely one-of-a-kind!!!!! More

Awesome All my friends and family have been insisting that I am going to have to soon give up my 2002 Cadillac and buy a new car. I researched consumer repor All my friends and family have been insisting that I am going to have to soon give up my 2002 Cadillac and buy a new car. I researched consumer reports and decided to test drive a Genesis. Eric Cook promptly replied to my internet inquiry and I drove 25 miles to meet with him. He is a gem. He explained all the bells and whistles that this beautiful vehicle is equipped with. He knew that I wasn't totally committed to purchasing a car immediately but he gave me all the same dedicated attention he would give any buyer. I am quite impressed with Mr. Cook and will recommend him to anyone I know who is in the market for an automobile. He definitely earned a five-star rating. More

Bad Attitude My wife and I drove an hour to see a used 2012 Hyundai Santa Fe SE. We were very interested in the car. In a matter of less than 10 minutes we t My wife and I drove an hour to see a used 2012 Hyundai Santa Fe SE. We were very interested in the car. In a matter of less than 10 minutes we turned around and went home. In all our years, we have never experienced such a poor attitude in a sales person. If you are looking for a dealership that really cares about your buying experience, look elsewhere. More

Happy new year I have been searching for 10 months for a 1 owner low mileage Yukon. I stop in to the dealership and met Rob Ocasio. Within 3 days he found a vehicle I have been searching for 10 months for a 1 owner low mileage Yukon. I stop in to the dealership and met Rob Ocasio. Within 3 days he found a vehicle for me. The whole experience was amazing! More

Good Dan and Theresa were friendly, personable and helpful. My experience was peasant and fast. I will return for services and recommended to others. Thank Dan and Theresa were friendly, personable and helpful. My experience was peasant and fast. I will return for services and recommended to others. Thank u for a good experience More

Our New Beauty Wonderful, amazing car....wish we had done it earlier! Had to replace the windshield yesterday due to a crack....unknown source! Safe life technician Wonderful, amazing car....wish we had done it earlier! Had to replace the windshield yesterday due to a crack....unknown source! Safe life technician noted that the windshield was not sealed properly and he found subsequent water accumulation! Beautiful car....got 30.5 mpg on a recent trip! More

Making my life easier Exceptional experience- great customer service from the start. I was in the market for a car for my daughter and got a better deal than I thought I wa Exceptional experience- great customer service from the start. I was in the market for a car for my daughter and got a better deal than I thought I was able to. Your staff worked with me and I was able to get her a new first car. Thank you very much. More

Fantastic experience Ideal Hyundai is a top-notch dealership that go beyond the normal expectations of people by understanding their customer's needs and addressing each o Ideal Hyundai is a top-notch dealership that go beyond the normal expectations of people by understanding their customer's needs and addressing each one personally to ensure they are providing the services the customer walked in there expecting. I was truly amazed at the service and attention I was given by Leon and all of the other staff involved in my vehicle purchase. It was truly an enjoyable and painless experience, one that I have never experienced from any other car dealership I've dealt with in the past - they now have a life-long customer because I will never go anywhere else. More