Ideal Hyundai Buick GMC - Service Center

Totally bad experience At 3:30 on Nov 12, 2019 I had an appointment with Ideal Buick to have my car looked at because the “Check Engine” light was on. When I dropped my car At 3:30 on Nov 12, 2019 I had an appointment with Ideal Buick to have my car looked at because the “Check Engine” light was on. When I dropped my car off I told Justin Rodgers I would just leave it overnight and pick it up the next day. The following morning I talked to Justin and he told me it hadn’t been checked yet and he would get back to me. I waited until 12:00 and contacted Justin and he told me the technician was at lunch and he would check the status with the technician when he returned. At 2: 00 I called again and Justin told me they were a technician short (because of an accident) and the car had not even been checked and it wouldn’t be checked until the following day. I totally understand being short of help but not communicating on my initial call at 9:00 AM the fact my car might not be checked that day is totally unacceptable. Instead, Justin led me to believe the car would be checked and it was not until 2:00 that afternoon I found out differently. He even told me that even when checking it the next day he couldn’t guarantee it would be fixed because a part might need to be ordered and it could run into the following week. When learning this I asked if I could get a loaner car and he told me it was not possible. At this point I contacted the service manager (Marty Harlow) who wasn’t available at the time. However, I did talk to someone in his office and explained the story to her at which point she offered no solution and when I asked about a loaner car she mentioned I can just go to Enterprise. AT this point I had to make arrangements for someone to take me to Ideal to pick up my car because I was without a vehicle. When I arrived to get my car I talked to Marty Harlow and he apologized and told me they would take care of the vehicle the next day but frankly I didn’t want to take that chance. On Nov. 14 I took my vehicle to another dealer whom diagnosed the problem (defective purge valve) and completed the repair all within 2 hours. Bottom line, I will never recommend to anyone to ever frequent Ideal Buick for either car service or sales More

It was a very satisfactory experience. We have dealt with Ideal Hyundai for many years because of their professional and efficient service and pleasant employees. We have no complaints. T We have dealt with Ideal Hyundai for many years because of their professional and efficient service and pleasant employees. We have no complaints. Thank you, Dave O'Connell! More

Rose Cochran stars again Rose Cochran supervised routine maintenance of my 2006 Buick Lucerne this week, including lube, oil change and filter; tire rotation with examination Rose Cochran supervised routine maintenance of my 2006 Buick Lucerne this week, including lube, oil change and filter; tire rotation with examination for possible warping of disc brake rotors; and winter checkup. When I returned home, I reviewed the bill as usual and was surprised to discover that I had been charged $35.70 for five quarts of regular oil, not synthetic oil. I compared this charge for oil with my last bill for an oil change at the GM dealer in Green Bay, Wisconsin, from where I moved to the Frederick area last month. Five quarts there cost $12.50. As a new resident of this region, I have received several introductory offers from quick-lube businesses with prices in the $25 range for oil changes. Ideal Buick may not be competitive with its charge for five quarts of oil. -- Joe Gaunt More

Service and Recall Rose filled out request and stated it would take from 1 1/2 to 2 hours. Performed service, LOF, Cabin Filter, Rotated tires, Checked vehicle and corre Rose filled out request and stated it would take from 1 1/2 to 2 hours. Performed service, LOF, Cabin Filter, Rotated tires, Checked vehicle and corrected Recall and washed vehicle in less than two hours. More

Excellent service department. Professional, courteous and q Ideal's Service Dept (Rose Cochran) was a pleasure to interact with. The interaction was professional & courteous and the service work was completed Ideal's Service Dept (Rose Cochran) was a pleasure to interact with. The interaction was professional & courteous and the service work was completed quickly. They have a nice and comfortable waiting room too. The free car wash provided at the end was icing on the top. I definitely recommend them. More

Typical I did not get any feedback from the service technician what service was performed including if my car needed the brake recall or if my transmission wa I did not get any feedback from the service technician what service was performed including if my car needed the brake recall or if my transmission was a problem when I asked to have it checked because it lurches forward when first putting in gear. I also didn't get my car wash, the plastic and floor liners where still in the car and I had to search the entire parking lot to find my car park in the gravel off the pavement More

Help dealing with repairs Tyler was very helpful in informing me about the needs for my car regarding the rotors on the front brakes. It was a more expensive morning that I ha Tyler was very helpful in informing me about the needs for my car regarding the rotors on the front brakes. It was a more expensive morning that I had thought I would have. But the repairs were made and I am satisfied. More

Great Customer Service Easy to make an appt to fit my schedule. I needed a key & transmitter made to replace a lost set. The price was thankfully cheaper than expected. Easy to make an appt to fit my schedule. I needed a key & transmitter made to replace a lost set. The price was thankfully cheaper than expected. Rose in customer service was extremely friendly, professional & knowledgeable. I observed her with other customers while I waited & each received the same treatment as me. I would have given 5 stars, a customer walked out after waiting less than 10 mins for someone to help him. No one was at the desk at the time. I really felt he was too impatient, however, the desk probably should not be left unattended. More

Always a pleasure working with Ideal Sercive Ideal service is always the ideal choice for me!! The service is a worry free trip for a fussy guy like me. Thx again Mike!! Ideal service is always the ideal choice for me!! The service is a worry free trip for a fussy guy like me. Thx again Mike!! More