Illini Nissan

I am very disappointed with my conversation with Misty who accused me of yelling to her on the phone, first of all. I am glad that I had her on the speaker phone and my 20 year old daughter was listening. who accused me of yelling to her on the phone, first of all. I am glad that I had her on the speaker phone and my 20 year old daughter was listening. Also, she quoted me a price and then changed it saying she did not tell me what she said to me. I wrote everything on paper as she related and told her that I was writing down what she said. Kevin stated he was with her when she was talking to me back up the untruth she was telling me. Then my car was repaired only to be loaded with gas smell all in the car when I got it back. There was gas wasted where the tank was taken out, carpet, and my mats are no more good! I am very disturbed and I will never take my car to Nissan Illini for repairs or even an oil change again. I want my car cleaned and my mats replaced and not cleaned because we tried to clean them and the smell is still there. More

Great experience at Illini Nissan. Staff was friendly, helpful, and very knowledgably about the vehicle sold to us. Very easy to talk to, and gave us a good price when dealing with them. Wouldn't hesistat helpful, and very knowledgably about the vehicle sold to us. Very easy to talk to, and gave us a good price when dealing with them. Wouldn't hesistat to recommend Illini Nissan to anyone. Thanks for the great car buying experience. More

Called sat am for appt..took me right away. Everything done, including brake rotor replacement, and thorough inspection, winterization, tire rotation, oil change, repair front underbody water deflector, done, including brake rotor replacement, and thorough inspection, winterization, tire rotation, oil change, repair front underbody water deflector, complete fluid replacement, top offs. If I was an INDY car, this would have been a level 5 pit stop crew...a real winner. Thanks! More

They were extremelly friendly and helpful. Answered all our questions. They were very thorough with explaining everything. The whole process went very smoothly. I would definitely reccommend this dealershi our questions. They were very thorough with explaining everything. The whole process went very smoothly. I would definitely reccommend this dealership to others. More

I was very pleased with the overall experience, and feel that I can trust the people I worked with. I'd recommend Nissan to anyone. Please, keep up the good work! Peggy Swanson that I can trust the people I worked with. I'd recommend Nissan to anyone. Please, keep up the good work! Peggy Swanson More

Illini Nissan was the 10th dealership we had visited and the first one we found anything that came close to what we were looking for. The salesperson, Barbara Castellari, was so helpful and friendly. She the first one we found anything that came close to what we were looking for. The salesperson, Barbara Castellari, was so helpful and friendly. She really knows her cars. Chad Johnson was very patient answering my questions. They both made the transaction as easy as possible and it had been a long time since we had purchased a new car. The atmosphere at the dealership is very pleasant and the refreshments were appreciated. And we are very happy with the Rogue we purchased, too. Thank you! More

Gary is always easy to work with and is very helpful at explaining things. I also love the 3 for 3 program and the One to One program -- they are always helping me get discounts. explaining things. I also love the 3 for 3 program and the One to One program -- they are always helping me get discounts. More

They made our sales experirence so easy. We have always had excellent service at Illini Nissan. We love it so much we have been coming back since 1988. Do not believe we will go anywhere else ever. had excellent service at Illini Nissan. We love it so much we have been coming back since 1988. Do not believe we will go anywhere else ever. More

I called ahead and talked with Andy re the pre-owned cars we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car o we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car orally and then allowed us to "explore" the car and test drive it. When I told him what we needed in price he worked with us to negotiate a fair deal, since I was a long-time customer. After a deal was agreed upon he went to work to have the car detailed and ready for us within a few hours. Kim worked with me on loan rates and added protection for the vehicle. They were both extremely easy to communicate with and were good listeners, so that they understood my situation and worked with me. The whole experience was a good one from beginning to end! More

I traveled to Illini Nissan today to get my oil changed on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Ra on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Rappleyea how long it would take for an oil change. He said about an hour and 20 minutes. I said well, I'm on my lunch break. He said no problem.. we can shuttle you back to work and I said t...hat works perfect as long as someone could pick me up so I can get my car after I get off work at 4:15pm. He said not a problem. So, I was finished registering at 11:23 am. He told me that "Steve" would be the shuttle driver and he would be here in about 15-20 minutes. I said not a problem. I sat in your very nice waiting room until 11:50am. I went back and asked how much longer shuttle would be. Mr. Rappleyea called and "Steve" would be an additional 15 minutes or so. I said well, I really have to get back to work. I have to be back at noon. He said well, I'm sorry.. let me get your keys and we can try another day. I explained it wasn't a problem but that I ended up wasting my entire lunch break waiting. It really was an inconvenince and a waste of my time. Then, as I was walking out, Mr. Rappleyea commented "We aren't a Jiffy Lube - you can't expect to get your oil changed in 15 minutes" This really made me mad. That was NOT what I was expecting... I was expecting for a Shuttle to come get me within 15 minutes and take me back to work so I could enjoy AT LEAST part of my lunch break. But no, I walked out of your facility irritated and I will NEVER return for an Oil Change or to EVER LOOK AT PURCHASING A CAR from your facility... Your Service Department Employees LACK Customer Service.. and My 1st Impression is Definately my LAST and it wasn't a good one at that!! More