Illini Nissan

Due to a brake line failure I pulled my truck into the closest repair shop instead of risking damage or injury to someone else. This dealership quoted me a price of over $300 to replace just the front lin closest repair shop instead of risking damage or injury to someone else. This dealership quoted me a price of over $300 to replace just the front lines. Sounds a little high to me but worth it because i won't have to get my vehicle towed. After a few hours they called me to tell me the brake block was cracked. This part was not leaking when I took it to service nor were they able to show me a crack when I asked to see the part. They then insisted that the part could not be put back on the vehicle and that had to order the part. Unfortunately I agreed before talking to a different mecanic. The next day I was told the part would not be in for a few days because it was coming from Canada. I called 3 parts dealers in the area and all if them had the part on hand. The dealership refused to let the part come from anyone else. The charges for the additional parts and labor jumped the price to well over $500. Three separate mechanics have now told me that any damage to the brake block was most likely caused by the person doing the work or a heavy accident. My vehicle has never been wrecked or even put in a ditch. Therefore not caused by me. They had my vehicle for four days before they notified me it was fixed, but now the front brakes are dragging, a problem that did not exist before the service and they want to fix it jumping the total price to $900. I have of course refused any further service as my minor problem has become a huge headache. I don't care that the cost is higher here than at a brake specialist. My frustration stems from the length of time taken so solve a relatively simple problem. Since my original post Illini Nissan has fixed all new problems with my brake system at no additional charge to me. The quality of work is good and there are no problems that I could find. Hank and the service manager ensured the vehicle was repaired in a reasonable amount of time. My original scores for this dealership were very low but they have performed well in fixing their mistakes. I have adjusted the scores to reflect this better performance and anticipate they will continue to perform well for their customers. More

Excellent service. Pearl White 2011 Nissan Quest SL, took delivery and drove vehicle straight for over 10.5 hours. Purchased for family out of state and you can imagine all the paperwork involved. Flawless h delivery and drove vehicle straight for over 10.5 hours. Purchased for family out of state and you can imagine all the paperwork involved. Flawless handling and unbelievable ride. Awesome experience which is rare when purchasing a vehicle. They have definitely earned our return business. Service department staff is amazing also and always friendly when you drive up. Always take the time to answer questions or concerns about our vehicles. Greatly appreciate that since the most important people in my life ride in them everyday. More

I have been to this dealer three times for service and every time my typically very high expectations have been not only met but exceeded by Gary and his technical staff. The staff is very friendly going every time my typically very high expectations have been not only met but exceeded by Gary and his technical staff. The staff is very friendly going above and beyond to check things out for me, at times not even charging me for their time or knowledge. I will always return to this dealer for service dealing with Gary specifically. I would also recommend this dealer to anyone that needs good old-fashioned honest service that is completed in a timely manner. More

The staff was very friendly. They went above and beyond what was needed of them... I will return to them for all my car servicing needs... I was in and out in no time... Yet they still made sure I hadn't w what was needed of them... I will return to them for all my car servicing needs... I was in and out in no time... Yet they still made sure I hadn't waited to long. Gary is very personable and really knows what he is talking about.. I will recommend Worden Martin service department to everyone I know.... More