Imperial Chrysler Dodge Jeep Ram

Stars of the Day I purchased a 2014 Jeep Cherokee recently and almost immediately noticed some performance issues with the vehicle. I took the vehicle to the Service I purchased a 2014 Jeep Cherokee recently and almost immediately noticed some performance issues with the vehicle. I took the vehicle to the Service Dept. twice in one week. The Service Manager upgraded the software on the vehicle in the hopes of resolving the issue to no avail. I contacted my Sales Rep and told him that I didn't feel safe with the car - he told me to bring it back in. The Sales Manager met with me and told me that he "would do everything in his power to make it right". Those were not empty words. The entire team noted above worked with me to make it right. They took back the Cherokee and put me in a different vehicle. They made me feel like a queen. Not one person questioned me or made me feel inept. They were all so polite and nice - they are all walking, talking symbols of 'Customer Service'. I have some new best friends and they all work at Imperial Chrysler. More

Satisfied Customer Experience! Lewis, We appreciate your custom centric approach and partnership during the purchasing process for my daughter's jeep wrangler. You were profess Lewis, We appreciate your custom centric approach and partnership during the purchasing process for my daughter's jeep wrangler. You were professional, knowledgable and made the experience memorable. Brianna is pleased with her purchase and the support you provided the entire family during our recent visit to Imperial Chevrolet. This is our second purchase at this dealership and both experiences have been positive. We would recommend to friends and family. Carolyn, Kevin & Brianna Muise More

Amazing Experience at Imperial! My experience at Imperial was effortless. Everything went extremely smoothly and all persons dealt with were kind and helpful. Lewis Atkins was awesom My experience at Imperial was effortless. Everything went extremely smoothly and all persons dealt with were kind and helpful. Lewis Atkins was awesome! Extremely friendly, professional, and made the process very enjoyable. Everything was extremely timely and I will definitely be back to Imperial for future cars! More

Thank you Mr Ed Kelly I highly recommend imperial cars in mendon ma. I was looking for the right car with the right price, since this was the first time I was buying a c I highly recommend imperial cars in mendon ma. I was looking for the right car with the right price, since this was the first time I was buying a car on my own. I went to 5 different dealerships. Finely after being treated like a little kid I went to imperial 50 miles away from my home. I then met Ed Kelly who treated me so nice and with such respect. He made it so much fun to buy my new dodge dart. I love my car and I love being treated like an adult with respect, I will tell everyone I know about imperial and Ed Kelly . Thank you . More

Excellent Karen and Chris were great to work with. Very pleasant and friendly, may purchasing the vehicle a great one. Both of them are a great asset to Imper Karen and Chris were great to work with. Very pleasant and friendly, may purchasing the vehicle a great one. Both of them are a great asset to Imperial. We have already recommended Imperial to our friends and co-workers. More

Ed's the MAN Ed was very kind and he hooked us up with a beautiful jeep Rubicon. We have purchased a total of 5 cars before we meet Ed. All 5 were purchased from I Ed was very kind and he hooked us up with a beautiful jeep Rubicon. We have purchased a total of 5 cars before we meet Ed. All 5 were purchased from Imperial. We started out looking for a jeep for my son on Easter . Not only did we find him the jeep he bought ( which made purchase number 6 ), we found another for us the same day which made purchase number 7. We have had plenty of different salesman and I would HIGHLY recommend Ed Kelly to be your salesman. Thank you very very much Ed Kelly , Ray & June Descoteaux and our son Troyak More

So Friendly and Accommodating When I first came to the dealership, I was nervous because I have not had good experiences buying cars at other dealers. But two family members recom When I first came to the dealership, I was nervous because I have not had good experiences buying cars at other dealers. But two family members recommended this dealership to me. One had purchased a Dodge pick up and the other had purchased a Ford pick up. Both people had great experiences so I decided to try the dealership based on their recommendations. I was so glad that I decided to come to see Imperial. I enjoyed working with Edward Kelly. He made me feel like he was looking out for me and not trying to talk me into a deal. He was accommodating and I feel like he was really listening to my concerns. I test drove a 4 cyl. Jeep Cherokee and wanted to try a 6 cyl. Ed said that was no problem and went out and found the only 6 cyl. on the was being driven by one of the salesmen as a program car or demo. The car wasn't available that day to drive but I was able to drive it two days later and decided to get the 6 cyl. The car did have funny smell once I got inside and noticed the aftermarket Febreeze air fresheners in both vents in the front. I mentioned this to Ed and he had the car fully cleaned and even had a special machine clean the air in the car. Ed was with me every step of the way when I purchased the car and really was a help to me. I enjoyed working with him and will consider working with him the next time I need a car. I will also recommend Ed to anyone who is thinking about buying a car or leasing. More

Mike was amazing I went into Imperial Chevy as my third dealership. I was very specific on what I needed to do with my trade in and what my budget was, but beyond that I went into Imperial Chevy as my third dealership. I was very specific on what I needed to do with my trade in and what my budget was, but beyond that, I didn't know what I wanted... Mike was so patient. he listened to what I needed, showed me several vehicles, went back and forth for me on the price that I needed and was great when I was being very indecisive. I would definitely recommend not only the dealership (whom had very fair prices for my trade in and got me what I needed), but definitely Mike. 5 stars!!! More

Great Experience My husband and I came into the dealership knowing what we wanted. We were pleased that Timothy was willing to work with us and did not waste our time My husband and I came into the dealership knowing what we wanted. We were pleased that Timothy was willing to work with us and did not waste our time trying to steer us in another direction. He was friendly, very easy to work with and we received great customer service. We felt we were in good hands right from the beginning of our experience. We will definitely be back! More

Best Customer Service Yet I worked with Marc and the guys over at Imperial to get into a new Ram 1500 and they couldn't have been more helpful. Marc was eager to show the vehi I worked with Marc and the guys over at Imperial to get into a new Ram 1500 and they couldn't have been more helpful. Marc was eager to show the vehicles I was interested and assisted in selecting the right truck for my budget and needs. The finance process also could not have been any easier...I think I was in and out in about 20 minutes once the deal was set. More