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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,109 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,109 reviews
November 16, 2023
We have always wanted to do business with Imperial Cars, and yesterday we did. Sales Consultant, Paul Macchi showed us the vehicles we were interested in, and soon thereafter, Paul matched us with the perf and yesterday we did. Sales Consultant, Paul Macchi showed us the vehicles we were interested in, and soon thereafter, Paul matched us with the perfect vehicle ~ a beautiful 2024 Equinox! We purchased it and drove it home on the same day... Thanks to the professionalism of Paul and the team at Imperial Cars. More
by inorman152
Employees Worked With
Paul Macchi/Sales Consultant, and David Tolbert/Business Manager
October 18, 2023
Ed is the best salesmen/person to help you with all your car buying needs! He truly cares about his customers and gives 100% in making sure that you are in the car you love and helps make the monthly paymen car buying needs! He truly cares about his customers and gives 100% in making sure that you are in the car you love and helps make the monthly payments affordable. I will never buy a car from any other person or dealership because of the excellent customer service that Ed provides. He always checks in and makes sure that you are happy with your car purchase and always goes the extra mile to ensure that you are 100% satisfied. Thank you Ed! You truly are the best! More
by Yep1234
October 18, 2023
I have been dealing with Imperial now for over 8 years. I had a lease for a 2022 Dodge Durango and needed to do a buyout on the lease. I sat down with Omar Abdalla to go through the process. He went thro I had a lease for a 2022 Dodge Durango and needed to do a buyout on the lease. I sat down with Omar Abdalla to go through the process. He went through the process with me and explained in detail what I needed to do. He was understanding, professional and made the process as simple as possible. When we completed the initial process, he introduced me to Waseem Mutair as to writing up the contract. Waseem as Omar was professional and made the process understandable. in no time at all the contract was done and I was appreciative with Waseem and Omar with their patience. They are why I buy/lease my Dodge vehicles from Imperial. More
by imkazman
October 11, 2023
Ed was extremely helpful in solving a complex situation with used car I had purchased. Ed took the stress completely out of the situation and made me feel like a valued customer. When it was all said and d with used car I had purchased. Ed took the stress completely out of the situation and made me feel like a valued customer. When it was all said and done I got a great price on a brand new vehicle. From now on Ed is now the only person I will buy a car from and Imperial Cars is my choice for any new purchase or service. More
by jschlegel
Employees Worked With
Edward Kelly
August 12, 2023
Thank you Imperial cars for another great car buying experience! Our team, Omar Abdalla, Chris Keene, Ahmed Mansour, and Ahmad Al-Jallad helped us find just the right certified used car and financing fo experience! Our team, Omar Abdalla, Chris Keene, Ahmed Mansour, and Ahmad Al-Jallad helped us find just the right certified used car and financing for our daughter. No pressure, convenient, and friendly. Highly recommended! More
by Kristen Grillo
June 21, 2023
The overall experience was a 10 out of 10. Mr. Ed Kelly was extremely knowledgeable and worked diligently to make sure we were thoroughly satisfied with our Jeep Cherokee purchase. Mr. Ed Kelly was extremely knowledgeable and worked diligently to make sure we were thoroughly satisfied with our Jeep Cherokee purchase. More
by Coldufresne
Employees Worked With
Edward Kelly
June 05, 2023
Great experience! !!! We had the best salesman!!!! Went in to look for a Jeep, Lou Carvalho was awesome from start to finish always very knowledgeable and never pressur !!! We had the best salesman!!!! Went in to look for a Jeep, Lou Carvalho was awesome from start to finish always very knowledgeable and never pressuring us. A pleasure to work with. We recommend Lou More
by Paul
June 02, 2023
Went with my girlfriend to buy a 2022 jeep compass and was not impressed. The sales reps were very friendly as well as finance manager. Unfortunately I dont trust them at all their pricing online is very was not impressed. The sales reps were very friendly as well as finance manager. Unfortunately I dont trust them at all their pricing online is very poorly setup and doesnt reflect the actual price you pay. They also sold her the car without floor mats and somehow they lost the second key. The process of doing paperwork for financing and all other included paperwork took over 2 hours and was drawn out way too long. Overall in my opinion a very shady dealership and I would never personally buy a car from them even if it was my only option. More
by alexbelisle90
