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Imperial Chrysler Dodge Jeep Ram

Mendon, MA

Overview
Employees
Reviews
Vehicles
4.6
1,108 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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10 Uxbridge Rd

Mendon, MA

01756

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Showing 1,108 reviews

January 26, 2020

"At Your Service" Experience! My husband and I just leased a Jeep Cherokee with Imperial and could not have been more thrilled with our experience. The team at Imperial works aroun More

by arhaddad13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Carlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Penner
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January 18, 2020

I bought a car from Frank Dumas and got a great deal. It was An easy process from test drive to pick up of the vehicle. More

by Karas.pt
Recommend Dealer
Yes
Employees Worked With
Frank Dumas
Report | Print
Jan 18, 2020 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for choosing our dealership! Your feedback and rating mean a lot to us. We're glad that Frank was able to help you in selecting your new car. We hope to see you again! Michael Penner Executive General Manager Imperial Cars "The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us."

January 17, 2020

I had the pleasure of purchasing a used Jeep Grand Cherokee Limited from Ed Kelly at Imperial Chrysler Dodge Jeep Ram! My husband has very new credit but Ed Kelly and his team pushed for us to get int More

by RaychelHudson
Recommend Dealer
Yes
Employees Worked With
Richard Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Wilcox, Rami Awad, Edward Kelly, Marc Foley
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Jan 18, 2020 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you so much, Rachel, for choosing our dealership! We are so happy to hear that Ed helped you with your buying experience. Congratulations on your new purchase, and let us know if we can be of any more assistance! Michael Penner Executive General Manager Imperial Cars

January 08, 2020

Ed was wonderful to work with when looking for a new vehicle. He was always personable and showed he cared about you! He went the extra mile to help me out!! More

by abn
Recommend Dealer
Yes
Employees Worked With
Edward Kelly
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Jan 08, 2020 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ed and the team, and we look forward to working with you again. Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

January 08, 2020

Very quick to respond. Went above and beyond to assist me in this transaction. I would be more than happy to recommend him for friends and family! More

by DcG
Recommend Dealer
Yes
Employees Worked With
Jose Coleta Jr.
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Jan 08, 2020 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you very much for the 5 star review and recommendation. We appreciate your business. Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

January 04, 2020

Great dealership. Andy and Kim were knowledgeable and a pleasure to work with! My purchase was somewhat unique and they were able to navigate me through the process with no issues More

by nprincipe92
Recommend Dealer
Yes
Employees Worked With
Laith Dadouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
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Jan 06, 2020 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 31, 2019

Buying my car at Imperial Mendon MA was the best experience I have ever had in buying cars. Best attendant Mr. Frank Dumas The best ever! More

by alexsoares0487
Recommend Dealer
Yes
Employees Worked With
Frank Dumas
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Dec 31, 2019 -

Imperial Chrysler Dodge Jeep Ram responded

Alex, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Regards, Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 31, 2019

Frank sold me a wonderful Jeep and JP assisted in the sale to get me a beautiful Jeep. Frank is a great salesman and I would recommend him to anyone when looking for a Chrystler Dodge Jeep. More

by James
Recommend Dealer
Yes
Employees Worked With
Laith Dadouch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Mastroianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Carlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Burke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Antolini, Frank Dumas, Garrett Cole, Jose Coleta Jr.
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Dec 31, 2019 -

Imperial Chrysler Dodge Jeep Ram responded

James, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and are happy to hear that Frank and JP were able to match you up with a Jeep. We will share your comments with both of them and we look forward to working with you again. Regards, Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 28, 2019

Once again, Frank Dumas at Imperial came through for us with the perfect Jeep! No pressure, easy process and drive home that day with our new car. More

by EileenandHaley
Recommend Dealer
Yes
Employees Worked With
Frank Dumas
Report | Print
Dec 29, 2019 -

Imperial Chrysler Dodge Jeep Ram responded

Thank you for this review, we greatly appreciate you sharing your experience! We're glad to hear that Frank took such great care of you. Enjoy your new Jeep, and we hope to see you again soon at Imperial Chrysler Dodge Jeep Ram! Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 28, 2019

Bought my truck from imperial without even seeing it. My family has purchased all their vehicles from Frank Dumas at Imperial so I trusted that the truck they had for me would be ideal. They had it shipped More

by Dan
Recommend Dealer
Yes
Employees Worked With
Frank Dumas
Report | Print
Dec 29, 2019 -

Imperial Chrysler Dodge Jeep Ram responded

Hi Dan, thanks for your feedback on your recent sales experience! I'm glad to hear that Frank was able to assist you with choosing the perfect vehicle and that you had such a positive experience. Thank you for placing your trust in Imperial Chrysler Dodge Jeep Ram! Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

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