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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,108 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,108 reviews
May 21, 2019
Customer service Although we didn't buy the car it was not due to a lack of effort on Gary's behalf. They did everything to get us approved with my credit rating it w Although we didn't buy the car it was not due to a lack of effort on Gary's behalf. They did everything to get us approved with my credit rating it was just mote than I could afford at this time. I will definitely be back to buy from Gary and the great team at imperial Chrysler jeep More
by Hard working husband
May 17, 2019
Employee of the month! Buying a new car is very stressful. Ed Kelly made the whole process easy. Ed even arranged the have our new Jeep delivered to our house. Thanks Ed!!! Buying a new car is very stressful. Ed Kelly made the whole process easy. Ed even arranged the have our new Jeep delivered to our house. Thanks Ed!!! More
by DR
Employees Worked With
Edward Kelly
May 15, 2019
The best! It was my first time buying a car, and all I can say is that Junior made my experience to be the best as it could have been. He gave me the attention It was my first time buying a car, and all I can say is that Junior made my experience to be the best as it could have been. He gave me the attention I needed, I took all the time I needed. He answered every single question. He was honest, careful, extremely polite and professional. After researching to buy my first car for so long, finding Junior was all I needed for my experience to be all I could have asked for. The best! More
by Raphi
Employees Worked With
Jose Coleta Jr.
May 14, 2019
BEST SALESMAN EVER Ed was beyond helpful, he went above & beyond helping me find my car. He made the whole process so easy & I could not be happier with the whole experi Ed was beyond helpful, he went above & beyond helping me find my car. He made the whole process so easy & I could not be happier with the whole experience. I will never go to another dealership and I will recommend Ed to all!! He was so knowledgeable on a variety of different cars & I am so grateful for all his help. More
by Jeep99
Employees Worked With
Edward Kelly
May 13, 2019
A great experience with Maaz Maaz was a joy to work with. I cannot say enough great things about him or my experience working with him. He worked hard to get us exactly what we wa Maaz was a joy to work with. I cannot say enough great things about him or my experience working with him. He worked hard to get us exactly what we wanted and needed and in truth, went above and beyond. Everyone has had a negative experience with car shopping but Maaz really made the process painless. He worked with us to get the right vehicle at the right price and truly went above and beyond. He even ordered us a part that HE noticed was missing at no additional cost to us. It was truly a great experience working with him. More
by Rob
Employees Worked With
Maaz Al Nahas
May 10, 2019
I highly recommend Ed Kelly Ed Kelly was very patient, kind, cute & funny...a joy to do business with, not pushy like other salesmen I've delt with...a wonderful guy! Ed Kelly was very patient, kind, cute & funny...a joy to do business with, not pushy like other salesmen I've delt with...a wonderful guy! More
by KC
Employees Worked With
Edward Kelly
May 08, 2019
Good buying experience My Wife needed a new vehicle and having previously bought a few here, including my last truck from Jim Burke, we decided to go back. Easy process and My Wife needed a new vehicle and having previously bought a few here, including my last truck from Jim Burke, we decided to go back. Easy process and my wife found what she was looking for. Jim was great to work with again and helped us throughout the whole process! More
by afsteacie89
Employees Worked With
May 08, 2019
Awesome experience when dealing with a knowledgeable salesma Working with Frank Dumas was a positive experience , he explained every detail , returned every call . We truly feel that he went above and beyond wha Working with Frank Dumas was a positive experience , he explained every detail , returned every call . We truly feel that he went above and beyond what he had to do . I would highly recommend him to family and friends. We now own a beautiful new truck ! More
by JeepGirl@2018
Employees Worked With
Frank Dumas
May 07, 2019
Awesome Sauce! Friendly. Attentive. Eager to please and the popcorn is good too. Zach made it easy to buy and he was so good we bought 2 new cars from him in one wee Friendly. Attentive. Eager to please and the popcorn is good too. Zach made it easy to buy and he was so good we bought 2 new cars from him in one week, and if you know me that is like getting it to snow in Florida, it is an extremely rare event. Thanks for the pleasure experience. More
by MissBlueBerry
Employees Worked With
Zachary Mathieu
May 05, 2019
Experience My Jeep Liberty needed some work, Ed Kelly took control and made it happen, the Running Boards work well and Look Great, Thank You Ed Kelly & Imperial My Jeep Liberty needed some work, Ed Kelly took control and made it happen, the Running Boards work well and Look Great, Thank You Ed Kelly & Imperial More
by Attica50
Employees Worked With
Edward Kelly
