Imperial Chrysler Dodge Jeep Ram

Read all the way through On behalf of my mother, Phyllis, who recently leased a 2019 Jeep Compass, she would like to thank Jim Burke for his service. She felt that Jim was a On behalf of my mother, Phyllis, who recently leased a 2019 Jeep Compass, she would like to thank Jim Burke for his service. She felt that Jim was attentive to her needs, courteous and did not pressure her at all. Additionally, Jim ensured that she felt comfortable, listened to what she needed and took his time to meet her needs. Overall the experience was great, with Jim. However, before Jim arrived to assist her and me we stood around for nearly 15 minutes outside and another 15 minutes inside while countless "salespeople" walked passed us with NO ACKNOWLEDGEMENT to us at all. Now, to be clear, this was a Monday morning at 930a and there were NO other customers in sight. I would say that there were at least 8-10 sales people who walked by us both outside and inside and never said a word to us, until Jim arrived. Also, whoever stands behind the "counter" never even acknowledged us. If it were not for Jim Burke I would have to say it would be a standard Imperial experience where the customer doesn't matter. This is now the third time in recent memory that I have been extremely dissatisfied with Imperial and the ignorance of the majority of its employees. What is going on at Imperial, do you not need to sell cars anymore?? I was planning on shopping for a new car in the near future and I am now reconsidering if I will shop at Imperial simply because of the overall horrible service. AGAIN, let me be clear JIM BURKE was exceptional and redeemed the entire Imperial Chrysler employee base by his positive and engaging presence to ensure my mother received good service. More

Great customer Service I just bought a Jeep there. I went in told them what I was looking for and they helped me find exactly what I wanted for the price I wanted. Great Cus I just bought a Jeep there. I went in told them what I was looking for and they helped me find exactly what I wanted for the price I wanted. Great Customer Service from the Sales man Jim Burke straight to the Finance dept. Very Satisfied and would definitely go back. More

Great experience Ed was so great, he made the whole car buying experience ( which usually stresses me out) extremely pleasant! I felt very fortunate to have Ed helping Ed was so great, he made the whole car buying experience ( which usually stresses me out) extremely pleasant! I felt very fortunate to have Ed helping me today, he was truly awesome! More

Endless Effort I bought my 4th car from Imperial today. Our salemen Junior was personable, honest, and upfront. We went in with a number , and our enitrie sales team I bought my 4th car from Imperial today. Our salemen Junior was personable, honest, and upfront. We went in with a number , and our enitrie sales team work endlessly to get us to where we needed to be. Thank you Junior, Zack, Rami, and Aaron for all you effort. We will certainly be back , and will recommend this entire team to everyone More

Outstanding experience I walked in knowing what I wanted and how much I wanted to spend. Ed Kelly worked with me to get me exactly what I wanted. He is very personable and m I walked in knowing what I wanted and how much I wanted to spend. Ed Kelly worked with me to get me exactly what I wanted. He is very personable and made this car buying experience well worth it. I highly recommend seeing Ed for your next car! More

Makes you feel like family We've bought a few cars from Ed, and he never disappoints. Very personable and makes sure you're always taken care of. Best person to turn to for advi We've bought a few cars from Ed, and he never disappoints. Very personable and makes sure you're always taken care of. Best person to turn to for advice, goes above and beyond and provides humble comfort. I recommend him to all my family and friends looking for a used car. More

The Best Salesman you Have working there We sat down, I told Ed what I wanted, how much I wanted to Spend, the Next thing I know I'm signing paperwork with Kim (another Fine Employee). We sat down, I told Ed what I wanted, how much I wanted to Spend, the Next thing I know I'm signing paperwork with Kim (another Fine Employee). More

Outstanding and Easy Imperial Cars is accessible, capable, customer focused and worth the commute. Their dealership with all its displays and memorabilia is an experience Imperial Cars is accessible, capable, customer focused and worth the commute. Their dealership with all its displays and memorabilia is an experience unto itself! In other words...it's actually fun to buy a car there (my family has bought several). One strong reason to choose Imperial is because you can compare numerous brands during one visit on one super lot since they also offer new Ford and Chevrolets plus a huge collection of used cars there in Mendon. This helps cut the research time and aggravation since car buying isn't always a happy experience. The sales team can also make or break the buying experience and Imperial does an outstanding job because they hire great talent. ZACK was our guy this time around and I've got to say...his personality allowed us to lower our "car purchaser's defenses" so that we could focus on the cars and not getting "SOLD". ZACK is knowledgeable, personable, DIRECT and most importantly HONEST. You will be well served by having a professional as good as ZACK handle your transaction. I give ZACK a "DIG IT" score of 100! Oh...and ask him about his pet pig! Bill R. Uxbridge, MA More

Sales Hi I recently bought a 2016 Chevy Silverado, my sales man Frank Dumas was an outstanding salesman went above and beyond to make this process a no str Hi I recently bought a 2016 Chevy Silverado, my sales man Frank Dumas was an outstanding salesman went above and beyond to make this process a no stress ,easy going process , I was more than satisfied with my experience.. I got exactly what I was looking for Frank made this exciting and made it happen in a timely fashion very satisfied I would recommend this dealership as well as Frank as there salesman More