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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,108 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,108 reviews
September 29, 2018
Summary of the dealer /sales experience The experience I had was as outstanding Maz worked with me explained where I could benefit from the sale and made me feel very good about the sale. Ma The experience I had was as outstanding Maz worked with me explained where I could benefit from the sale and made me feel very good about the sale. Maz thank you for your professionalism and your attention to detail. I will be back again ! I found a salesperson that understands the importance of no pressure and takes care of his Customers. I have bought my share of vehicles and I will say I have never experienced the sale process to be so smooth and professional thank you More
by Roadking03
Employees Worked With
Maaz Al Nahas
September 24, 2018
# FUN ❤️ We are very happy with the new 2019 Jeep Cherokee Trailhawk. We dealt with JP Carlo and Jim Burke. Imperial Jeep is very nice to deal with in sales We are very happy with the new 2019 Jeep Cherokee Trailhawk. We dealt with JP Carlo and Jim Burke. Imperial Jeep is very nice to deal with in sales and service. We are always taken care of with great service on all fronts. We’ve been with them for years now. More
by #FUN❤️
September 11, 2018
Great people and overall great experience Having it be my first time ever buying a car, I went in not knowing how the the whole process works. Frank Dumas was very honest and helpful when he w Having it be my first time ever buying a car, I went in not knowing how the the whole process works. Frank Dumas was very honest and helpful when he was helping me find which car would be best suited for me. If I had questions, he had answers. When I go to eventually buy another car I am going back to imperial. More
by Nguerin96
Employees Worked With
Frank Dumas, Joe Trocha
September 04, 2018
Awesome experience Amazing dealership , very helpful and fun place, Ed Kelly was easy , fun and comfortable to deal with, I highly recommend coming to this dealership. T Amazing dealership , very helpful and fun place, Ed Kelly was easy , fun and comfortable to deal with, I highly recommend coming to this dealership. They will treat you right More
by Walpolemass
Employees Worked With
Edward Kelly
August 24, 2018
Great experience! Staff were professional and personable! The worked with me on pricing, rebates, and trade-in. My salesman, Pete, is a stand up guy! I would recommen Staff were professional and personable! The worked with me on pricing, rebates, and trade-in. My salesman, Pete, is a stand up guy! I would recommend this dealership!! More
by Dslmech76
Employees Worked With
Pete Lavallee, Joe Trocha
August 19, 2018
Great service I had a good experience with them. Frank was helpful and patient with me. I will be going back to them for my next car I had a good experience with them. Frank was helpful and patient with me. I will be going back to them for my next car More
by McMacker
August 08, 2018
No pressure experience!! My salesman, Frank Dumas, was so friendly and knowledgable, and the process of test-driving and signing papers was quick and easy. I would absolutely My salesman, Frank Dumas, was so friendly and knowledgable, and the process of test-driving and signing papers was quick and easy. I would absolutely use any Imperial dealer again. More
by DenaS.
August 07, 2018
Frank was the best! I had been looking for a vehicle at many different dealerships. Finally found a few I was interested in at Imperial, Frank was available to help me o I had been looking for a vehicle at many different dealerships. Finally found a few I was interested in at Imperial, Frank was available to help me out and allowed me to take my time looking, test driving, etc... He was not a pushy salesperson at all. He was so incredibly nice and he made me feel like I wasn't just a customer. He even got me the financing I needed. After all the paperwork was signed and I drove the vehicle home, I realized there was an issue with it. He went out of his way to get me right in to the maintenance department, got me a rental car for the day and followed up with me several days after it was fixed to make sure I was satisfied with the vehicle. I would go back and buy another vehicle with Frank in a heartbeat!!!! More
by Tami
Employees Worked With
Frank Dumas
August 02, 2018
Jim Burke was great to work with Jim Burke was a great help in finding the right truck at a price I could afford. I was very picky about what I wanted to buy, and he was very patient Jim Burke was a great help in finding the right truck at a price I could afford. I was very picky about what I wanted to buy, and he was very patient and kept his eye out for the right one More
by chad45
Employees Worked With
July 30, 2018
Maaz is a gentleman... Definitely wasn't sure today was the day to buy and that Imperial was going to be the dealership. Maaz was the knowledge gentleman who wasn't trying t Definitely wasn't sure today was the day to buy and that Imperial was going to be the dealership. Maaz was the knowledge gentleman who wasn't trying to push a sale, he was low pressure and a real easy guy to talk to. He made the experience absolutely flawless. I'll seek him out when looking for another vehicles in the near future. The experience at Imperial was very positive, mainly because of Maaz. More
by bendog
