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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,108 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,108 reviews
April 27, 2018
Ed is the best!!!! i could not be happier with the customer service I received from Ed!! He made sure to do exactly what he promised!! Would totally recommend!!! i could not be happier with the customer service I received from Ed!! He made sure to do exactly what he promised!! Would totally recommend!!! More
by Fastcar123
Employees Worked With
Robert zalansky, Edward Kelly, Harry Johnson, Dave Mello
April 26, 2018
GREAT SERVICE I bought my Ford Fusion from Imperial Chrysler 3 years ago. While I was there I met Aaron and turns out we live in same city which is about an hour fr I bought my Ford Fusion from Imperial Chrysler 3 years ago. While I was there I met Aaron and turns out we live in same city which is about an hour from the dealership. When I need an oil change he pick up my car in the am and gives me his to use for the day...very convenient for me. So it’s been 3 years and still providing great service. I will definitely buy my next car from Imperial. Thank you Aaron and the rest of the team. More
by evergreenrosebud
Employees Worked With
April 14, 2018
Surperior Service & Great Customer Satisfaction Jim Parsons and the team @ Imperial Chrysler Service Department did a fantastic job servicing my automotive needs...Actually surpassed my expectations Jim Parsons and the team @ Imperial Chrysler Service Department did a fantastic job servicing my automotive needs...Actually surpassed my expectations... From explaining to Jim what my concerns were to executing all the work needed to be done... GREAT JOB JIM... Y'all did real good... Keep up the fantastic customer satisfaction... Thank you again... John C. Bellingham Ma. More
by delicons
Employees Worked With
Jim Parsons
April 13, 2018
Love my new van Al Antoleni is the best. Honest highly recommended love my new van. He is honest and found me the perfect car. Great guy and knows the business Al Antoleni is the best. Honest highly recommended love my new van. He is honest and found me the perfect car. Great guy and knows the business More
by My
Employees Worked With
Al Antolini
April 13, 2018
new truck! We just recently bought a pre-owned dodge truck. Smooth sale from start to finish. We worked with Frank who was very professional and easy to work wit We just recently bought a pre-owned dodge truck. Smooth sale from start to finish. We worked with Frank who was very professional and easy to work with. We would definitely recommend Imperial. More
by Julie N
Employees Worked With
Frank Dumas
April 10, 2018
2nd Purchase 5 Stars PLUS Very knowledgeable explained all paperwork thoroughly can't say enough. This place is incredible even had lunch at dinner Selection of preowned vehicl Very knowledgeable explained all paperwork thoroughly can't say enough. This place is incredible even had lunch at dinner Selection of preowned vehicles most I have ever seen in one place More
by Dolzey
Employees Worked With
Rami Awad
April 08, 2018
Best dealer in the area. It can be hard these days to find a place to do business where you feel completely comfortable buying a car. My wife and I have bought two cars now in It can be hard these days to find a place to do business where you feel completely comfortable buying a car. My wife and I have bought two cars now in the past four months and we couldn't be happier. From first contact to after sale service the entire team is 5 start all the way. You may not have a million dollars to spend but trust me you will be treated like you do. The all start for us on the team was Maaz. He made the buying process easy and took care of everything from start to finish. The service after sale has been great as well but we have only need an oil change because the cars are the best preowned models they can get. If your looking for a great car and an easy transaction look no further than Imperial in Mendon. Ask for Maaz at the Dodge dealer He really took great care of us start to finish. More
by 5592bob
Employees Worked With
Maaz, Rami Awad
April 05, 2018
Service for niece car Contacted Ed kelly who sold her the. car and Jim Parsons in the service area was extremely professional when we arrived He explained everything Th Contacted Ed kelly who sold her the. car and Jim Parsons in the service area was extremely professional when we arrived He explained everything They are both true assets to your team. More
by Kel5
Employees Worked With
Jim Parsons , Edward Kelly
April 04, 2018
Five stars Wanted to thank Jim Burke for a great experience at Imperial. I took delivery of my 2018 Ram and Jim did a great job with getting the deal done. Wanted to thank Jim Burke for a great experience at Imperial. I took delivery of my 2018 Ram and Jim did a great job with getting the deal done. More
by Ram man
Employees Worked With
April 03, 2018
Highly Recommend JP, Rami & Tim D. I recently bought a Jeep Grand Cherokee from Imperial Jeep. I knew exactly what I wanted and did the research ahead of time to get the best price poss I recently bought a Jeep Grand Cherokee from Imperial Jeep. I knew exactly what I wanted and did the research ahead of time to get the best price possible. Although both salesman I worked with were completely useless, the Sales Manager - JP, Business Manager - Rami and TimDonohue were beyond amazing to deal with. They were knowledgeable and it was zero hassle. Rami is amazing at what he does and always has a positive attitude while JP is straightforward and no xxxxxxxx - which I very much appreciate when buying a car. I recommend exclusively working with JP and Rami when purchasing a car from here. I plan to keep mine for a long time but will be back when I need another new one. More
by Jeep0717
