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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,108 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,108 reviews
December 16, 2017
Love my jeep I bought my jeep at the end of summer and recently had my first oil change, tire rotation, and car wash together. I bought my jeep from Imperial and I bought my jeep at the end of summer and recently had my first oil change, tire rotation, and car wash together. I bought my jeep from Imperial and Bill Shaw. I love this Jeep. I have always owned small cars and was afraid to go up in size. It runs smooth. great in snow. Overall I am happy with everything. Thank you. Plus Bill was very personable. and love seeing him and chatting everytime I stop in. More
by Diane McKeon
Employees Worked With
Bill Shaw
December 14, 2017
Rick Panorese Rick was extremely calm and patient with helping me purchasing my car. I liked that he did not pressure me and was not pushy at all, overall it was as Rick was extremely calm and patient with helping me purchasing my car. I liked that he did not pressure me and was not pushy at all, overall it was as pleasurable and stress-free as purchasing a car can get. More
by Anonymous
Employees Worked With
Rick Panorese
November 27, 2017
Highly recommended Bill and the team at Imperial were great and answered all my questions. Lots of inventory to choose from. Can't submit review unless I have 25 words Bill and the team at Imperial were great and answered all my questions. Lots of inventory to choose from. Can't submit review unless I have 25 words min. Now I do! More
by Jim
Employees Worked With
Bill Shaw
November 24, 2017
Great experience Went to this dealership due to a Jeep we found online. Called and spoke with Dave. When we showed up at the dealership, the Jeep was parked in front Went to this dealership due to a Jeep we found online. Called and spoke with Dave. When we showed up at the dealership, the Jeep was parked in front ready for a test drive. Dave was knowledgeable and a pleasure to deal with. Negotiations went well and we purchased the Jeep. The gentleman who handles the financing was phenomenal. He was such a pleasure to deal with and he even gave us a gift card to eat at the Miss Mendon diner. The whole experience was great. Imperial is above and beyond any dealership I’ve dealt with. I will be returning. More
by MChamberlsnd
Employees Worked With
David Everett, Finance rep in the Ford dealership
November 23, 2017
Unbelievable, in a good way! My counter offer came back at $ 500 UNDER what I offered for the transaction. I have never had that happen! Very happy with my purchase and the help My counter offer came back at $ 500 UNDER what I offered for the transaction. I have never had that happen! Very happy with my purchase and the help of Joel Coen. A more patient and knowledgeable man is hard to find. Highly recommend this dealership! More
by Doreen R
Employees Worked With
Joel Cohen
November 18, 2017
Jeep wrangler I bought my first Jeep Wrangler from imperial Jeep. The experience was great Mark DeToma was my salesman. Everything went like clock work Mark did a g I bought my first Jeep Wrangler from imperial Jeep. The experience was great Mark DeToma was my salesman. Everything went like clock work Mark did a great job working with me. If your thinking of buying a Jeep give Mark a call More
by Dg1
Employees Worked With
Mark DeToma
November 18, 2017
Great First Car Experience Great service and very easy process. Everyone involved was very nice and helpful the whole time. Was very pleased with my first car purchase. Would re Great service and very easy process. Everyone involved was very nice and helpful the whole time. Was very pleased with my first car purchase. Would recommend to others looking to get their first car. More
by Dannydias4
Employees Worked With
Rami Awad, Matthew Roushia
November 16, 2017
Very positive experience As we all know, the car buying experience isn't very enjoyable for many reasons....with that said, I was pleasantly surprised with the overall experie As we all know, the car buying experience isn't very enjoyable for many reasons....with that said, I was pleasantly surprised with the overall experience at Imperial. Garrett my sales rep was friendly, not pushy, knowledgeable, and was extremely responsive. If I am being completely honest, there were a few of the typical car dealership situations, however, the end result was a happy customer. The unique environment and overall friendly staff made it less painful and I am now driving a 2018 Jeep! If you haven't been to Imperial - it is worth a look. There's a diner if you are hungry and many other amenities on their lot. Go see Garrett! More
by Bob Rojee
Employees Worked With
Garrett Cole
November 08, 2017
Wonderful Experience After totaling a car I has owned for 3 months, the sales manager Marc and his salesmam Frank made no hesitations to make me as comfortable and as happ After totaling a car I has owned for 3 months, the sales manager Marc and his salesmam Frank made no hesitations to make me as comfortable and as happy as possible. Thank you both so much More
by corrine1
November 06, 2017
Great experience buying from imperial Had a great experience while buying my 2017 jeep wrangler unlimited Sahara from Frank Dumas at imperial. I would recommend this dealership to anyone. Had a great experience while buying my 2017 jeep wrangler unlimited Sahara from Frank Dumas at imperial. I would recommend this dealership to anyone. Great service and great attention to customer detail. More
by Jeep ster, mec1635
Employees Worked With
Rami Awad, Frank Dumas
