Imperial Chrysler Dodge Jeep Ram

Honesty + Integrity + Patience = Jim Burke It was a pleasure to meet Jim Burke at Imperial. From the moment I arrived Jim made sure I found a dry parking space because there was ice everywhere It was a pleasure to meet Jim Burke at Imperial. From the moment I arrived Jim made sure I found a dry parking space because there was ice everywhere outside. I was feeling stressed when I arrived since I hadn't purchased a car in a while but within minutes I felt completely at ease and confident in Jim. He listened and understood what type of car I was interested in and allowed me to test drive various models, along with answering all my many, many questions. Jim has the patience of a saint and was honest and professional at all times. Jim is a true gentleman and awesome at his job. I would also like to thank all those who helped me in the process. Kudos to all and thank you!! More

The best sales department in all the land! The Imperial sales team went above and beyond for me. I initiated contact with JP Carlo first. I told him of two particular cars that were of inte The Imperial sales team went above and beyond for me. I initiated contact with JP Carlo first. I told him of two particular cars that were of interest to me and he got back to me immediately with pricing (better than I expected!). I then went to the Chrysler store and met with Frank Dumas-both the cars were warm and ready to go! I made my decision and was introduced to Jeff in finance. An issue came up with paperwork and I was offered a loaner car to use while it was straightened out, which was wonderful. Bonnie Holbrook was diligent with getting the situation settled and kept me informed each step of the way. Frank went on vacation the following week, but that didn’t keep him from giving me updates or meeting me when my car was ready to make sure I was completely satisfied (wow-who does that?). I feel like I was treated like I was the only customer in the world and have nothing but good things to say about Imperial. JP and the team were a pleasure to work with. I love my new (to me) car! P.S. With JP’s help the following week my brother and his fiancé bought a car from Imperial too! Next up, our mom! Thank you so much JP, Frank, Jeff, Bonnie, Bob, Alicia and Joel More

Bill is the best! This was my second vehicle purchased from imperial Jeep in Milford and I was so impressed with our salesman Bill. He was friendly, not pushy, and very This was my second vehicle purchased from imperial Jeep in Milford and I was so impressed with our salesman Bill. He was friendly, not pushy, and very informative. But most importantly I felt like he was on our team. He listened to our wishes and concerns and spent as much time as necessary to find us the right car. When it came time to negotiate price he had lots of suggestions on what we could do to get the price into our budget. He ended up finding a better car than we wanted, right within our budget with his knowledge of manufacturer rebates. He felt like a regular guy who was trying to help a young family, rather than a pushy salesman. We were a great team and we would definitely go back. More

Don't want to sell cars First time we went here the salesman lied to our face and added 2000 to the online advertised price but was not bright enough to turn his monitor away First time we went here the salesman lied to our face and added 2000 to the online advertised price but was not bright enough to turn his monitor away so we couldn't see the confirmation of his lie. Fast forward 6 years and were ready to buy again and of course, this is where we find the exact make/model I wanted. This time we get to listen to the sob story, it's not your problem it's ours, we owe so much on this car...blah, blah, blah. The salesman admits my trade has no issue beyond high mileage and what it's worth at auction but yet the finance manager insults our intelligence by offering half the NADA value. Buyer beware if you decide to go here, typical slick salespeople who assume all customers are dense. We left with about a 2500 gap. Then they prove they don't want to sell cars with no follow up call....nothing. More

Best one yet!! I had the pleasure of purchasing my new vehicle from Imperial last week. I am absolutly in love with my Jeep. I worked with a wonderful gentlemen Jim I had the pleasure of purchasing my new vehicle from Imperial last week. I am absolutly in love with my Jeep. I worked with a wonderful gentlemen Jim Durke. Jim not only took his time to show me as many cars as possible we did in in 5 degree weather. He not once complained or rushed me. He would warm each vehicle up and walk me through each and every car I looked at and all the benefits I was in search for. He never once pushed a vehicle me. He was so helpful and kind and caring about helping me. I was not able to purchase my vehicle that day because it was just to cold and dark to really get a good look at things, so we scheduled time for the following day. Jim had a few cars out font waiting for me all warmed up and ready to test drive again. He walked me through all of the features and how things works. He took his time and was very thorough. He also gave me a great deal on my new 2018 Jeep Grand Cherokee Limited. He has since followed up multiple times even on his day off to make sure I didn't have questions and that I was happy. I would highly recommend going to see Jim for your next car purchase and the team at Imperial. More

Love my jeep I bought my jeep at the end of summer and recently had my first oil change, tire rotation, and car wash together. I bought my jeep from Imperial and I bought my jeep at the end of summer and recently had my first oil change, tire rotation, and car wash together. I bought my jeep from Imperial and Bill Shaw. I love this Jeep. I have always owned small cars and was afraid to go up in size. It runs smooth. great in snow. Overall I am happy with everything. Thank you. Plus Bill was very personable. and love seeing him and chatting everytime I stop in. More

Rick Panorese Rick was extremely calm and patient with helping me purchasing my car. I liked that he did not pressure me and was not pushy at all, overall it was as Rick was extremely calm and patient with helping me purchasing my car. I liked that he did not pressure me and was not pushy at all, overall it was as pleasurable and stress-free as purchasing a car can get. More

Highly recommended Bill and the team at Imperial were great and answered all my questions. Lots of inventory to choose from. Can't submit review unless I have 25 words Bill and the team at Imperial were great and answered all my questions. Lots of inventory to choose from. Can't submit review unless I have 25 words min. Now I do! More

Great experience Went to this dealership due to a Jeep we found online. Called and spoke with Dave. When we showed up at the dealership, the Jeep was parked in front Went to this dealership due to a Jeep we found online. Called and spoke with Dave. When we showed up at the dealership, the Jeep was parked in front ready for a test drive. Dave was knowledgeable and a pleasure to deal with. Negotiations went well and we purchased the Jeep. The gentleman who handles the financing was phenomenal. He was such a pleasure to deal with and he even gave us a gift card to eat at the Miss Mendon diner. The whole experience was great. Imperial is above and beyond any dealership I’ve dealt with. I will be returning. More