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Imperial Chrysler Dodge Jeep Ram
Mendon, MA
1,109 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,109 reviews
August 29, 2017
Love to buy my new cars from Imperial!! Frank was my salesman and was very pleasant to work with. Honest, polite, and knowledgeable. I have worked with the Manager of sales Mike Walsh now fo Frank was my salesman and was very pleasant to work with. Honest, polite, and knowledgeable. I have worked with the Manager of sales Mike Walsh now for almost 20 years and Mike has always been a pleasure to work with and advise me of new vehicles and mostly his high recommendations to his qualified salesmen. They have always taken very good care of me. Thank you Mary More
by mciasullo
Employees Worked With
Frank Dumas
August 25, 2017
OUTSTANDING I dealt with Rick Panorese, sales consultant. From the moment I stepped into the showroom I felt comfortable and at home. I was seeking, and ultimate I dealt with Rick Panorese, sales consultant. From the moment I stepped into the showroom I felt comfortable and at home. I was seeking, and ultimately purchased, a Dodge Ram 1500. The inventory on hand is extraordinary. Rick worked with me on options and, as I'm a new comer to the pick-up world, described the pros and cons of each offering. I instantly realized I was speaking to a professional who demonstrated sincere interest in putting me in the right vehicle. A refreshing change from dealerships wanting to draw up paperwork on the first vehicle that caught my eye. Overall, my experience was excellent and I have no reservations referring a friend or relative to Imperial. Truly a first class organization. They've earned a new life long customer. I'll never go anywhere else. More
by David A Buckley
Employees Worked With
Rick Panorese
August 25, 2017
Best Car Shopping Experience EVER! My husband and I went to Imperial on the hunt for a fun previously owned car. Ed Kelley is by far the best salesmen ever! He was funny, professional My husband and I went to Imperial on the hunt for a fun previously owned car. Ed Kelley is by far the best salesmen ever! He was funny, professional and courteous. We felt like we were buying a brand new car. He ensured the car was treated with extreme care. If you're looking for some who is easy to work with Ed is your guy! More
by Denise Walsh
Employees Worked With
Edward Kelly
August 24, 2017
Great salesman! Great experience!! Jim helped me purchase the EXACT car I wanted while staying in my budget! He was very friendly and very helpful in the car buying process. All around Jim helped me purchase the EXACT car I wanted while staying in my budget! He was very friendly and very helpful in the car buying process. All around great experience and amazing salesman!! More
by Joshua David Doderer
August 24, 2017
Great experience! Ed Kelly is the best! Ed is awesome!. My wife and I have been treated like Kings & Queens. I never received that kind of treatment from anyone else. I bought a 2009 Chall Ed is awesome!. My wife and I have been treated like Kings & Queens. I never received that kind of treatment from anyone else. I bought a 2009 Challenger, he made sure that the car was taking care like a brand new one. In fact, my car is looking so great that I received a lot of nice compliments about it. I was so impressed by the service I received from Ed. A lot of sales people should learn from him. I definitely recommend Imperial Chrysler but make sure you ask for Ed Kelly, you won't regret it! More
by Patrick
Employees Worked With
Edward Kelly
August 24, 2017
Ed is an Awesome Salesman I was looking for a small preowned car so I went to Imperial Chrysler Dodge Jeep Ram (it was referred to me by a few people who had bought SUV's and t I was looking for a small preowned car so I went to Imperial Chrysler Dodge Jeep Ram (it was referred to me by a few people who had bought SUV's and trucks from them.) They told me to see Ed Kelly. I did. Ed found me the exact car I was looking for and saw to it that it was in tip top shape before delivering it to my home. Ed treated me like royalty even though I wasn't buying a new car. That impressed me right off. A year later and Ed still sees that my car is maintained and serviced regularly. He is an incredible salesman and an asset to his company. Anyone looking for a new or preowned car should go directly to him. More
by Cindy Ford
Employees Worked With
Edward Kelly
August 23, 2017
Awesome! Ed is the best!!! He was great to work with! Treated me like a king! I will definitely be back in the future! Thank you for everything! Ed is the best!!! He was great to work with! Treated me like a king! I will definitely be back in the future! Thank you for everything! More
by Daniel86
Employees Worked With
Rami Awad, Edward Kelly
August 19, 2017
Best time of my life I had the easiest time buying a car from Ed. He is the bees knees and the cream of the crop. If I had to buy a car everyday of my life I wouldn't even I had the easiest time buying a car from Ed. He is the bees knees and the cream of the crop. If I had to buy a car everyday of my life I wouldn't even look for someone else. Ed is the holy grail of car salesmen made it quick simple and got me the car I needed and wanted More
by Frankpowers666
Employees Worked With
Edward Kelly
August 12, 2017
Amazing Experience This was my first time purchasing a car from this dealership and the experience was amazing. Came in to look at a certain car and was not pressured at This was my first time purchasing a car from this dealership and the experience was amazing. Came in to look at a certain car and was not pressured at all. Staff was extremely friendly even if they were not working with you. Chris in sales aided us from start to finish. No pressure was given and he gave us space to make a decision. He explained details and kept the interest going. Omar Ihjul in finance was extremely helpful and kept the conversation upbeat. Great environment and the people were not pushy in any form. If you are thinking about purchasing a new or used car, this is the place to go. More
by Jaclyn Gross
Employees Worked With
Chris Mac McIntyre, Omar Ihjul
August 08, 2017
Car Buying should be easy The staff at Imperial made us feel welcome without any sales pressure. Marc did a great job explaining all our options and we were given some great as The staff at Imperial made us feel welcome without any sales pressure. Marc did a great job explaining all our options and we were given some great assistance from our salesman Garrett also. My son is very happy with his Jeep and I would recommend this dealership to my friends. More
by Jeep for Pal
