Imperial Chrysler Dodge Jeep Ram

Easy experience It was a pleasure dealing with Ed Kelly on the purchase of my vehicle. The experience was easy and informative. Ed kept me informed on all aspects of It was a pleasure dealing with Ed Kelly on the purchase of my vehicle. The experience was easy and informative. Ed kept me informed on all aspects of the purchase which was very professional and appreciated. I will recommend Ed to anyone looking to purchase a vehicle. Also thank you to Rami Awad for handling the financial matters. Rami was friendly and professional which made everything come together smoothly. More

Car buying is easy at Imperial My wife and I arrived at dealership and we were greeted by employees. We discussed what type of care that we required with our sales person, Mr. Joel My wife and I arrived at dealership and we were greeted by employees. We discussed what type of care that we required with our sales person, Mr. Joel Cohen. We test drove the Chevrolet Impala, Chrysler 200C and new and used Chrysler 300C. After an half a day of test driving cars and having each question addressed an answered satisfactorily by Mr. Joel Cohen we bought a used 2014 Chrysler 300C. There were items that needed to be replaced which were addressed. Since it was getting late and there was only one business manger available we came back the next day to complete the sale. The business manger knew her job and explained each step of the financial process. We drove the car home after Mr. Cohen paired our phones and showed us how to use the interactive menus, More

Sharon and Mike imperials finest Sharon was an absolute pleasure to work with she helped me to find the right truck for my needs. Even after 5 visits she did everything to help me. Th Sharon was an absolute pleasure to work with she helped me to find the right truck for my needs. Even after 5 visits she did everything to help me. Thanks for being so patient. You made my experience an awesome one. Mike was just great he worked just as hard and got me an amazing interest rate thanks so much. More

Best car buying experience in 20 years Walked in with wife looking for something for her, ended up with something for me instead. Dealt with Frank and Mike and both are the best. Frank got Walked in with wife looking for something for her, ended up with something for me instead. Dealt with Frank and Mike and both are the best. Frank got me the best deal with no games and was 100% committed to customer service, including a trip to the registry! Will be back there for my next one. More

Karyn Ingram is the best Karyn Ingram, made my son and I so happy and relaxed, she is the best at what she does, my son and would recommend Karyn at imperial cars and trucks o Karyn Ingram, made my son and I so happy and relaxed, she is the best at what she does, my son and would recommend Karyn at imperial cars and trucks of mendon mass . Hands down the best at what she does,so kind ,so up beat , because of this experience I will be back for my ram truck .thank you coach Blais More

Beyond pleased with my purchase and the overall experience! If you are reading this review then you are already ahead of the game by doing your research. Brutal honesty and integrity are traits that I look for If you are reading this review then you are already ahead of the game by doing your research. Brutal honesty and integrity are traits that I look for in people, especially someone trying to sell me a car that I have worked extremly hard to afford. I had my sights set on this dealership for a while prior to my purchase due to its convenient location and astounding reviews. I knew I wanted a Jeep and nothing was going to change my mind. I arrived at the dealership with the intent to purchase and was kindly greeted by salesman Dave Boratyn. I expressed to Dave that I was interested in a preowned Jeep. He immediately directed me to a series of preowned Jeep 4x4 Cherokee's that I might be interested in, and boy was he right. Right off the bat I connected with Dave; he was young like me, local to the area, and very kind hearted. I narrowed the pool down to three Cherokee's, and without Dave's honest advice and opinion, I would still be standing there trying to decide. Dave ran me through all the ins and outs of each vehicle, including what each had that the others did not. He then guided me on the PERFECT test drive route, you know, the roads that you HATE to drive on because they are riddled with potholes and bumps and haven't been repaved since the dinosaurs. Fortunately for me, this allowed me to feel how the Jeep would handle on even the worst of roads (minus the snow). Now for the honesty that I respect so much. At this point, I was sold. After the test drive, I told Dave that I wanted the Navy Blue 2012 Jeep Cherokee and there was nothing he could do about it (after all, why would he?). Dave then expressed to me that it had been in an accident with the previous owner. He said that the last thing he would want to do was sell me a car that had been in an accident without me knowing. We discussed the type of accident and inspected the car's exterior together. Dave understood my concerns and did not pressure me in the slightest to make a decision. In the end, we sat down together and worked out a deal that I am beyond pleased with. Dave was also able to get me more than I expected on my trade-in, which I am very grateful for. After everything was all settled with Dave, I sat down with Mike Walsh of the finance department. My experience with Mike was pleasant, smooth, informative, and the cherry on top of a wonderful experience. They even rushed to make sure that I made my 2:57 tee-time in Uxbridge! Talk about some good guys. I waited a few weeks to write this review, just in case I ran into some issues with the Jeep that might be worth noting. After nearly four weeks and several 90 minute commutes to Peabody, MA, I have not a single complaint. I am so pleased with my purchase and experience and highly recommend this dealership to any and all people in the area looking for a new vehicle. Dave and Mike, thank you both so much! I hope to see you both again for my next purchase. More

I love my jeep In passing Imperial Dealership, I decided to stop and see what was available in the jeep Liberty. Bruno Medina was right there and I felt like a frien In passing Imperial Dealership, I decided to stop and see what was available in the jeep Liberty. Bruno Medina was right there and I felt like a friend was shopping with me instead of a salesman trying to sell to me. He was awesome keeping in touch with me through text messaging also. I also want to say your place was like the Disneyland of dealerships. Very fun xxxxxxand atmosphere inside. P.S. Arlene Reed is not 70 years old and she has a wonderful personality. Respectfully, kimlauriethayer More

A good experience after a bad Called and spoke to one of their internet salesmen after a long disappointing experience from another dealership. After a lengthy talk with the gentle Called and spoke to one of their internet salesmen after a long disappointing experience from another dealership. After a lengthy talk with the gentleman he described a vehicle that I would probably be interested in so I went down to the dealership with 1 hour left before they closed. When I got to the dealership I met one of their salesman Joel Cohen and we walked around their lot in the freezing cold air looking for the vehicle I was told about. When we could not find the vehicle Joel after asking my needs steered me to the Jeep line this being well after closing I looked at a couple and told him I would return the next day with my wife. My wife and I returned the next day looked at several Grand Cherokee's on their lot deciding on one Joel helped us through out and long story short we where approved and Joel himself made sure the vehicle was cleaned and readied even though he was supposed to be elsewhere at that time. The gentleman Mike Walsh Jr. In finance was on of the most pleasant person to deal with also making up 100% from the day before. More

Amazingly wonderful . The entire experience was amazingly wonderful. The Jeep I bought was perfect for me and the salesman was even more amazing. My entire experience was The entire experience was amazingly wonderful. The Jeep I bought was perfect for me and the salesman was even more amazing. My entire experience was quicker and less time consuming than every other car buying I have ever done or heard of. The salesman (Joel Cohen) was so helpful, informative, and friendly. Then I met with Mike Walsh in the finance department, and he proved to me that all the employees are amazing as well. He was able to quickly and expertly get me financed with an extremely great rate. I am confident that referring friends and family to do business with anyone at Imperial could only result in their complete and total satisfaction. . More

Rough start, better ending Had a rough beginning with getting a simple "ding" fixed on the door of our new 2015 Jeep but in the long run Mike Penner took care of the situation a Had a rough beginning with getting a simple "ding" fixed on the door of our new 2015 Jeep but in the long run Mike Penner took care of the situation and made some compensation to our satisfaction for both our time and frustration. Glad to see it was handled in such a professional manner.....so much so I've rewritten my review. Thank you Mr. Penner. More