Imperial Chrysler Dodge Jeep Ram - Service Center

Paul was awesome! Honest and knows his stuff! You can always tell when you can trust someone or not. Dealership was also really cool to walk around and look at. always tell when you can trust someone or not. Dealership was also really cool to walk around and look at. More

I work with the service Department on a regular basis, Bill Ott is the service advisor I continually work with, Bill is always very responsive to our needs, gets our vehicles repaired as fast as possible, Bill Ott is the service advisor I continually work with, Bill is always very responsive to our needs, gets our vehicles repaired as fast as possible, always gives me updates on repairs, parts, and timeline so I can plan our work schedule. He is great to work with and is always there for us. More

This is my third year going to Imperial. It started with a fantastic sales experience with Andy Clair, and I have been having my Jeep Wrangler serviced and detailed at Imperial ever since. Bill Ott, the ser a fantastic sales experience with Andy Clair, and I have been having my Jeep Wrangler serviced and detailed at Imperial ever since. Bill Ott, the service rep I deal with almost exclusively, is fantastic. He does his very best to get me in as soon as possible, he is professional and knowledgeable, he explains things clearly, and he is prompt and courteous. I couldn’t ask for better service, all the way from cleanliness to ease of appointments, to driving away knowing I wasn’t taken to the woodshed with service pricing. 5 STARS for Bill and the rest of the gang in the service department! More

I went to Imperial Chrysler Dodge Jeep Ram in Mendon for an inspection sticker. The day went I was helped by William Ott who was friendly and very customer oriented. I would highly recommend going there an inspection sticker. The day went I was helped by William Ott who was friendly and very customer oriented. I would highly recommend going there for any kind of service. More

i drive an fj cruiser had a flat tire puled into imperial chrysler jeep dodge bill was so accomodating and helpfull didnt turn me away becouse i drove an off brand fixed the tire and was on my way in a shor chrysler jeep dodge bill was so accomodating and helpfull didnt turn me away becouse i drove an off brand fixed the tire and was on my way in a short period of tiime thank you so much to the service department they are awsome More

Great service on our 2015 Jeep - as always!!! Love doing business with Imperial. Bill takes good care of us in the service department. Honest, quality service. business with Imperial. Bill takes good care of us in the service department. Honest, quality service. More

Paul and staff were great he got me in last minute for an oil change on Saturday. I was in and out in a timely manner plus he has a great wealth of knowledge. oil change on Saturday. I was in and out in a timely manner plus he has a great wealth of knowledge. More

After some troubles with my Dodge Ram, I came down and spoke with Bill Ott and he thoroughly walked me through any and all issues and was very polite. He was very knowledgeable and helped me greatly. spoke with Bill Ott and he thoroughly walked me through any and all issues and was very polite. He was very knowledgeable and helped me greatly. More

I was very pleased with the level of professionalism Bill Ott showed while my Dodge was being serviced. He went out of his way to ensure my truck was running in perfect condition while providing exceptional Ott showed while my Dodge was being serviced. He went out of his way to ensure my truck was running in perfect condition while providing exceptional customer service! More

Went in for noise when turning wheel fully. Service dept at first recommended rotors and struts ($1k), however when i explained again, they were willing to look at differential. It ended up being rear diffe at first recommended rotors and struts ($1k), however when i explained again, they were willing to look at differential. It ended up being rear differential. Noise is gone!! Not all dealerships would take the time to re-examine issue. Covered under warranty!! Can't ask for better than that! Always trust them with my vehicle...and value their service!! And they value mine as well!! 5 stars!! More