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Imperial Hyundai
Milford, MA
250 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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250 Reviews of Imperial Hyundai
September 26, 2022
Great customer service. Took care of everything detail that she promised. Rafael was very helpful and knowledgeable. Great purchase experience. Took care of everything detail that she promised. Rafael was very helpful and knowledgeable. Great purchase experience. More
by Ricardo
Employees Worked With
Lays Knipp
Helpful September 21, 2022
Sabrina was a fantastic sale consultant. The whole sales team went above and beyond for me and my husband. It was a really refreshing car buying experience. This is by far the friendliest, m The whole sales team went above and beyond for me and my husband. It was a really refreshing car buying experience. This is by far the friendliest, most honest, and best dealership we’ve purchased from. We couldn’t be happier with our purchase and experience buying. I highly recommend this dealership and asking for Sabrina as your sales consultant! More
by Sonja
Employees Worked With
Sabrina Hernandez, Matt Darosa, Maaz Al Nahas
September 20, 2022
We were pleasantly surprised at our positive experience at this dealership. Honestly, our past experience with car dealers/sales representative was always extremely negative. We purchased our car here bec at this dealership. Honestly, our past experience with car dealers/sales representative was always extremely negative. We purchased our car here because of the friendly, accommodating and helpful sales rep and sales manager More
by capecod5
Employees Worked With
Sabrina Hernandez, Maaz Al Nahas
August 25, 2022
I dont even know where to begin. They have rather high review ratings which is astounding. I'll try to keep it short but if you value your safety, time and money do not purchase from They have rather high review ratings which is astounding. I'll try to keep it short but if you value your safety, time and money do not purchase from here. To start issues with getting any calls returned, I suspect it was due to me wanting to use my own financing that they couldn't match. I called to inquire and finally got Ahmad on the phone, this man blamed me getting no update for days on the car salesman. I did speak to the car saleseman and he had no update plus it wasnt his job to get financing. But as a manager you NEVER put blame on your associate, You are a manager you deal with the issues. They clearly don't value their employees. Then, I finally get the car, it took 10 days for them to send me the registration. I go for an inspection sticker and it FAILED. I'm now driving my new to me(it's a 2017) car with a rejection sticker. It needs a passenger ball joint. They sold a car that can't pass safety inspection. Called multiple times, no call back as usual, ask for a service manager and no one is ever there. Finally they say bring it in and we will see what we can do. You will see!!!?? But that's not all, last night driving with my husband and 1 year old son, we hear this really odd noise and a scraping sound. When my husband looks a brand new rim we just put on is all scratched on the inside. When he looks further the brake caliper has a bolt missing and has come apart and is now rubbing and scratching my new rim and obv wasn't working to its compacity to help stop! Can you imagine what could have happened if that wasn't found when it was! I don't even want to bring my car there now for the ball joint, the mechanics are clearly not quality workers. Stay away from here is my advice, nothing but a headache. More
by Dissatisfied Customer
Employees Worked With
Ahmad Alsabagh
August 14, 2022
Very easy to work with and very communicative. Kind and helpful staff, awesome environment. Take very good care of their cars and customers. Kind and helpful staff, awesome environment. Take very good care of their cars and customers. More
by l.x.
Employees Worked With
Ahmed Mansour
August 09, 2022
Ahmad and Lays were amazing to work with! Ahmad helped me identify vehicles initially that were well tailored to my price range. He was very respectful and transparent with the options availa Ahmad helped me identify vehicles initially that were well tailored to my price range. He was very respectful and transparent with the options available, and we were quickly able to pick the best option to move forward with. Lays then made my test drive & signing experience very easy! She answered all of my questions while driving the vehicle and translated the process into simple steps to conceptualize. I'm really thankful that I got to work with both team members, and I would recommend them to friends & family for future car purchases! More
by Lauren
Employees Worked With
Lays Knipp
June 28, 2022
***Buyer Beware*** We purchased a 2017 Hyundai Tucson from Imperial Hyundai of Milford during the Summer of 2020. The vehicle had around 38,000 miles on it, and we purchased an extended warranty through from Imperial Hyundai of Milford during the Summer of 2020. The vehicle had around 38,000 miles on it, and we purchased an extended warranty through the dealership to up our coverage for 100,000 miles from when we purchased the vehicle. Our vehicle now has around 66,000 miles on it and recently had a check engine light, so we brought it to the dealership to look at. After three plus weeks of calling, leaving messages and not getting called back, being on hold, having the call disconnected and providing proof of oil changes (Once I could finally get someone to tell me where to send it. It looks four days and 3-5 phone calls) for the under 30,000 miles we have owned the vehicle we are being told it’s not covered because of engine neglect. Now Imperial wants us to pay $13,000 to fix an issue they obviously sold us the vehicle with. STAY AWAY IF YOU ARE LOOKING TO PURCHASE A USED VEHICLE! More
by mdborghetti
Employees Worked With
Unknown
June 13, 2022
I really liked and recommend to do business with Imperial Hyundai, they offer good cars and have excellent dealers. Lays was courteous, very professional. I’m very satisfied. Thank you! Hyundai, they offer good cars and have excellent dealers. Lays was courteous, very professional. I’m very satisfied. Thank you! More
by Marcos
Employees Worked With
Lays Knipp
May 30, 2022
Ahmed made the process so easy and simple. I didn’t feel like I was being sold, he truly listened to my needs and wants. Great experience I didn’t feel like I was being sold, he truly listened to my needs and wants. Great experience More
by Jeepmania
Employees Worked With
Ahmed Mansour
