Imperial Toyota

Pleasant and painless Whenever we need a new car it's usually a dreaded experience, not this time. Ron, our salesman met us on the lot, in the rain, and happily showed us t Whenever we need a new car it's usually a dreaded experience, not this time. Ron, our salesman met us on the lot, in the rain, and happily showed us the models we were looking for. He brought us in...quoted the price from the Internet, and that's the price we got. A pleasant experience all around. More

EXCELLENT and caring service from Orville McKenzie! My husband is disabled and I was on my own to find wheels fast. I am in my "twilight" years and anxious. Orville put me at ease and walked me throu My husband is disabled and I was on my own to find wheels fast. I am in my "twilight" years and anxious. Orville put me at ease and walked me through the process. I found a used vehicle that I could afford. He was so patient! He took care of everything and we love our Toyota RAV4. I also would like to commend the lady in Financing who handled by loan. After driving a PT Cruiser for 14 years , I feel safer. Thank you, DCH and Orville More

Smooth transaction Overall experience was great , they did what they said they would, honest and straight forward. I would recommend anyone to buying a car at DCH Overall experience was great , they did what they said they would, honest and straight forward. I would recommend anyone to buying a car at DCH More

Great to deal with Hany was great to deal with and he made purchasing my new tundra an awesome, easy and stress free experience. Would definitely recommend Hany and this Hany was great to deal with and he made purchasing my new tundra an awesome, easy and stress free experience. Would definitely recommend Hany and this dealership to anyone. More

Great service All of my questions were answered and Hany made getting a new lease an enjoyable and relaxing experience. I would recommend DCH to friends and family All of my questions were answered and Hany made getting a new lease an enjoyable and relaxing experience. I would recommend DCH to friends and family More

Very unorganized dealership. Glenn the sales person was excellent and I would recommend him highly. However, the Sales Manager, Matt, is not very good at dealing with people. Espe Glenn the sales person was excellent and I would recommend him highly. However, the Sales Manager, Matt, is not very good at dealing with people. Especially with someone who knows about the business. When confronted with questions his only response was "This must not be the car for you" instead of conversing. He wanted us to leave. Also, they sold us a car they didn't have a title for but didn't tell us until after our second trip back. How do you, as a Sales Manager, not know you don't have a title for a car you are selling???? After spending 6 hours waiting at the dealership for the finance manager, the situation was handled inappropriately. Also, instead of being there at 4:30 in the afternoon on Thursday, when we went to pick up the car, Matt had left already. I guess he didn't want to see if an unhappy customer had their issues resolved. He apparently doesn't care about people being satisfied. As a District Manager, if one of my Sales Manager's was this incompetent, his position would be reviewed. I am sorry to say that although the salesperson was great, I will never recommend this dealership to anyone, I will do the opposite!!!!!!!!!! More

Exceptional experience. I/We felt like we had known Jim Luci It was a great experience I/We felt like we had known Jim Lukach forever. He made us feel that way. The whole dealership. Also the financial manager. It was a great experience I/We felt like we had known Jim Lukach forever. He made us feel that way. The whole dealership. Also the financial manager. I believe his name was Austin? Everything was great and we're telling everyone we see. Thank you Dan and Peggy Greenwood More

Corolla lease We were new to the lease process Our salesman Richard Haskell was very informative and accommodating during our initial visit. His customer service We were new to the lease process Our salesman Richard Haskell was very informative and accommodating during our initial visit. His customer service convinced us to come back to execute the lease. Richard provided accurate information and answered all of our questions. His knowledge of the product was exceptional and he never pushed the sale on us. He was very professional More

A wonderful experience thanks to Hany Arian!!! I recently purchased a 2013 Highlander at this dealership. At 74 years old, and as a former business manager, I have purchased many automobiles in I recently purchased a 2013 Highlander at this dealership. At 74 years old, and as a former business manager, I have purchased many automobiles in my lifetime. However, thanks to Hany Arian, this was the most pleasant of all my purchases. Hany was helpful, knowledgeable, pleasant and courteous. Not only was he a good salesman but a wonderful person as well. His knowledge of the Toyota line of products was truly amazing. DCH Milford should be proud to have Hany in their employ, he represents the very best in his profession. Thank you Hany for a wonderful experience! More

Best experience buying a car We went into dealership knowing exactly what we wanted to buy. Our salesman, Patrick was great he knew we didn't want to spend hours to buy a car whic We went into dealership knowing exactly what we wanted to buy. Our salesman, Patrick was great he knew we didn't want to spend hours to buy a car which has happened in all of ou other experiences. We went on a Saturday around lunch time they had free lunch for anyone that wanted it while they waited that was a nice touch. At no time did we ever feel like we we're being taken for a ride. The other nice thing was the finance guy Austin was busy so Patrick said we could either come back n an hour or make an appointment to meet for next day which we chose to do instead of wasting our time just sitting there. Went back the next day got right in all our info was preloaded Austin was great we were out of there in less than a half hour wow that never happens! So all in all because we knew what we wanted it took us an hour total to buy a car! Loved it and would definately go back! More