Imperial Toyota

From the moment I stepped out of my vehicle, I felt appreciated. The attendant that greeted me, inside the garage, was friendly and professional and very helpful. He walked me into the service team wai appreciated. The attendant that greeted me, inside the garage, was friendly and professional and very helpful. He walked me into the service team waiting area, where I met Roger Barron, the Service Advisor for me and my vehicle. I was greeted with a warm and friendly smile and a very professional attitude and personality. Roger Barron had attended to me and my car, once before, and I was very pleased to see that he was the same towards me today, 2/24/2022, that he was the first time he assisted me on my first visit for service at Imperial Toyota in Milford, Ma. Roger was quick to set me up, right away, for quick service on my vehicle. He answered all my questions, and while chatting with me about the service on my vehicle, he was looking for any recalls, that were needing to get done. I thing that is a great thing for him to do. He did not find any, I guess that could be a testament to the quality of the manufacturing of the Toyota brand of automobiles. I was given the option of having my windshield wipers replaced while there, for service. I have been noticing lately windshield streaking during any rainfalls. So it was something that was needed. All and all, the whole experience of having my vehicle serviced at the Milford Toyota dealership was great. If I could give more than 5 stars for the quality of service, I would. And the coffee was really good. Thank you Roger Barron for the great service experience today. Stan Kuczmiec More

My experience was fantastic. Pat my salesman came through as promised and made the deal happen. The fiance team was very accommodating to my needs. Pat even went out of his way to personally drop off my new as promised and made the deal happen. The fiance team was very accommodating to my needs. Pat even went out of his way to personally drop off my new vehicle at my place of work which is a 55 min commute. That right there is service my friends. I highly recommend Pat and his team for anyone looking to buy the best in the business ( Toyota).. More

Ask for Curtis he is the best! He is very attentive to detail and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they detail and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

I recently took my suv in for an oil change and the service guy there named Curtis Jones. He was extremely courteous and helpful. Ill be back again to do business!! service guy there named Curtis Jones. He was extremely courteous and helpful. Ill be back again to do business!! More

I can't say enough about Bob Bailargeon and his sales staff at Imperial Toyota. Even in the midst of supply chain challenges, he not only delivered the gorgeous RAV4 Prime I wanted, but stayed in touch staff at Imperial Toyota. Even in the midst of supply chain challenges, he not only delivered the gorgeous RAV4 Prime I wanted, but stayed in touch all the way. These days it's rare to get personalized care, but Bob hung in there with me, rejoiced that my car was on its way, and celebrated about as much as I did when it arrived. A real friend in the car business - I really needed it! Amazing. More

Great Service Experience with Kevin DeFrancesco at Imperial Toyota. He was already in the Service Drive to greet me which I really appreciated since My Ford had never been there and Imperial Ford told Imperial Toyota. He was already in the Service Drive to greet me which I really appreciated since My Ford had never been there and Imperial Ford told me they couldn’t look at my truck until end of January. Kevin welcomed me and told me no worries that we could service your truck and do the Imperial Special Triple Play. I am gonna take my truck to Toyota going forward they were kind, professional, accommodating and Kevin is a Bright Talented young man. 5 stars Imperial Toyota Service!! More

Purchased new tires through the Imperial Toyota Service Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will be back again for sure! Charlie More

Have never been disapointed in this dealership! Every time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintan time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintance for my 30,000 mile service. When Roger Barron explained what it entailed, I had explained my husband had just purchased new tires early December, when he had a flat out of town. Roger told me that they could certainly deduct that charge from the service plan. I was suprised he could do it and would do it..He gave me a price and when the service was performed, the charge was just as he promised...no upcharge no other issues. Friends of mine were not as happy at the dealerships they have done business with....can't say enough about them or how welcoming they are..will always do business with them... More

Great customer attention and followup after entering dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.E dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.Elegant waiting area. More

Jamie is great but he has no pull over the manager and they just are very unfair with their pricing and waste my time to the point that it’s offensive. As a woman I don’t appreciate them holding firm st they just are very unfair with their pricing and waste my time to the point that it’s offensive. As a woman I don’t appreciate them holding firm st a price 6k above MSRP. They really kept me there as long as they possibly could using slimy tactics in previous attempts. I knew Jamie who was good before but the sale manager didn’t budge from the 6k above MSRP because it was still me, a woman. I was there in person with some other slimy sales person that wasn’t Jamie and he made this face like he was doing his best to be kind but really he was being condescending with the long amount of time he wasted with his offensive pricing. At least Jamie didn’t waste my time. Don’t buy from Imperial especially if you’re a woman because they will take all your time and never even come close to a fair price. Fawad Rezayee Was the condescending sales guy. More