Imperial Toyota - Service Center

I have used Imperial Toyota for many years as I have leased my last two (current) vehicles with them. They are extremely helpful and efficient and best of all, when there is a minor break-down, things a leased my last two (current) vehicles with them. They are extremely helpful and efficient and best of all, when there is a minor break-down, things are handled quickly and professionally. For example, when I leased my current vehicle, I agreed to a deal with the sales person that the 3rd yr of the lease would include the complimentary oil change/tire rotation (as usually it is only the first 2 yrs). This didn't appear to be captured in their system so when I reminded the sales manager, Eric, instead of having to fight and beg, he quickly provided me with the appropriate coupon. This made me feel valued as a customer and made me feel that both Sales and Service work together. Great job! More

What a great experience having my oil changed on my 2020 Rav4 - Called in for my appointment - When arriving for my scheduled appointment I was greeted and directed to service advisor, Jarett Viens, who was Rav4 - Called in for my appointment - When arriving for my scheduled appointment I was greeted and directed to service advisor, Jarett Viens, who was very friendly and courteous - I decided to wait for the work to be performed so I waited in their clean and comfortable waiting area - After less then an hour Jarett informed me my car was all set and I was on my way - Will definitely return in the future More

My name is Donna and I came in today for my second service. I worked with Eugene and he was great and very informative. He advised my vehicle will be done in 30 minutes and it was. Thank you you were service. I worked with Eugene and he was great and very informative. He advised my vehicle will be done in 30 minutes and it was. Thank you you were awesome More

I purchased my Avalon 2021 last Dec. 2021 & went to IT on Dec 9 for "service" which wa to include tire rotation & other service given. The service was acceptable but have a complaint. W 2021 & went to IT on Dec 9 for "service" which wa to include tire rotation & other service given. The service was acceptable but have a complaint. When they rotated the tires I would think ghey would check the tire pressure but this was not done. WhenI came home & checked pressure found it was low. like 7# low. I had to go toa station to have pressure added. THey also turned off my HUD. and auto head light controls. I realize these are small items but would think if they had to test for what ever reason they would put it back they way they found it. More

The day before thanksgiving I had a flat tire and called imperial Toyota. Jarett ordered the tire for the same day and got me in right before close so I could enjoy my holiday with my new car imperial Toyota. Jarett ordered the tire for the same day and got me in right before close so I could enjoy my holiday with my new car More

Excellent experience, service visit for oil change and multipoint inspection, Excellent customer service from all. I would go back again multipoint inspection, Excellent customer service from all. I would go back again More

Recently purchased a car at Imperial Toyota in Milford MA. Car brought in for a simple repair job and we were unable to get any information about the status for well over a day. Talked to Jarrett from Se MA. Car brought in for a simple repair job and we were unable to get any information about the status for well over a day. Talked to Jarrett from Service Department. He went above & beyond to get the updated status to us and to facilitate the completion of the repair in a timely manner. Extremely helpful. More

Bought last 3 vehicles from Imperial. Gene in Service is very personal, knowledgeable and efficient. Gene in Service is very personal, knowledgeable and efficient. More

i had a great experience once again. ..i always ask for Roger Barron! he is always so professional. ..i always ask for Roger Barron! he is always so professional. More

Went in for service curt helped check me in and his coworkers helped answer my random questions while he was busy. Great team in service coworkers helped answer my random questions while he was busy. Great team in service More