Eugene Desroches

Ive used their service department since 2022. They have been excellent every time. I recently needed a new car and bought a 2026 Tacoma from them. The process was very easy and stress free. Majed They have been excellent every time. I recently needed a new car and bought a 2026 Tacoma from them. The process was very easy and stress free. Majed Abdalla was easy to work with and understood our needs. I would highly recommend this dealership. More

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I recently visited this dealership to purchase a new battery. My service advisor was outstanding. Gene explain the whole process and kept me constantly updated on the progress of the service. This is battery. My service advisor was outstanding. Gene explain the whole process and kept me constantly updated on the progress of the service. This is a very professional dealership. I would recommend anybody visit Imperial Toyota and work with Gene in the service department. More

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I bring both my Toyota vehicles to this dealership because of the great customer service provided by the service department. because of the great customer service provided by the service department. More

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Avoid Imperial Toyota of Milford’s service department. This was on a 2025 Rav4 with less than 10,000 miles on it—clearly still under warranty. I brought it in for a legitimate issue and instead of prop This was on a 2025 Rav4 with less than 10,000 miles on it—clearly still under warranty. I brought it in for a legitimate issue and instead of properly diagnosing it, they immediately blamed “bad gas” and tried to make me pay out of pocket. No real testing. No real effort. Just a generic excuse to avoid doing warranty work. Completely dismissive and a waste of time. I then went to Route 44 Toyota for a second opinion, and the difference was unbelievable. They actually took the time to diagnose the REAL issue, confirmed it was covered, and fixed it under warranty (as it should have been from the start). On top of that, they provided a loaner vehicle immediately—something Imperial refused. So to sum it up: nearly brand new vehicle, under warranty, and Imperial still tried to push the cost onto me instead of doing their job. One dealership tried to charge me for a problem they didn’t even diagnose correctly. The other fixed it properly and treated me like a customer. If you want excuses and unnecessary charges, go to Imperial. If you want honesty, competence, and real service, go to Route 44 Toyota. Do better More

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I recently had an issue with my Camry. My service advisor, Gene Desroches, was outstanding in helping me get the car repaired. Gene had the problem diagnosed within a couple of hours and My service advisor, Gene Desroches, was outstanding in helping me get the car repaired. Gene had the problem diagnosed within a couple of hours and found out the replacement part was in stock at the dealership. His guidance was invaluable in the process. I would highly recommend contacting him for service! More

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I was serviced by Soamy today. It was a perfect customer experience. Soamies customer service was above and beyond. I will definitely be requesting her next time im serviced at thi It was a perfect customer experience. Soamies customer service was above and beyond. I will definitely be requesting her next time im serviced at this dealership. The dealership needs more lovely people like her. Thank you for making my experience pleasurable. More

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My mother in law brought her car in for 30k service . The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates and exceeded all expectations She felt supported and appreciated More

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I recently had my Camry serviced at this dealership. My service advisor, Gene Desroches, was outstanding. Gene fully explained all the services being performed and kept in touch with me during the day. My service advisor, Gene Desroches, was outstanding. Gene fully explained all the services being performed and kept in touch with me during the day. The experience was smooth and done correctly. This is an extremely well run dealership. I would recommend Gene to anyone who needs a car serviced by a highly professional team. More

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I have always enjoyed my appointments with Gene Desroches! He is a great service advisor! Desroches! He is a great service advisor! More

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I visit this dealership because of the good service provided by Eugene DeRosier. He has been my service advisor for years and I drive over 30 minutes because of Gene. He explains what my vehicle need provided by Eugene DeRosier. He has been my service advisor for years and I drive over 30 minutes because of Gene. He explains what my vehicle needs and is very knowledgeable, courteous, and personable. Thanks for having Gene on the staff. More

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