Imperial Toyota - Service Center

Always great service I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to provide exceptional service. Whether it is answering questions or providing an update status on how much longer service will be, the employees at DCH Toyota of Milford are some of the best I have dealt with. More

Trouble free and excellent service experience Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed vi Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed video report with me and we quickly agreed on a reasonable, quick and cost effective path forward. Sorry that I forgot the name of the Service Tech who filmed the video. I love this method, and have shared this experience with several of my friends. More

Excellent service. Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptional Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptionally. Your service of my vehicle was first class. The price was fair as well. This was my third time having service at your establishment. I have been satisfied every time. Thanks More

Oil change They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment w They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment was never made. Moderately annoying but I should have double checked before I left. Also the price of labor on changing an air filter and cabin filter is RIDICULOUS. It literally takes about 2 minutes to do both. Next time I will buy the filters and install myself. Oil change, cabin filter and air filter change came to about $200. That is crazy. Fool me once shame on you, fool me twice shame on me. There won't be a second time. I have learned from this experience. I'll still bring my car for oil changes but that's it. More

Ignored and belittled I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally to I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally took down my information. I called to get an update and was told that they could not get the parts to fix the recalls because my car was a 2004! I took my car to another Toyota dealership that fixed the recalls within 2 weeks. More

Great service Everything was good .. service advisor was very nice to work with. Service was done in a timely manner. Have been a customer for a a long time and Everything was good .. service advisor was very nice to work with. Service was done in a timely manner. Have been a customer for a a long time and have always had good service More

Service Review Awesome service I made the appointment last week and I was in and out before I knew it. Darren Young was very helpful and knowledgeable Awesome service I made the appointment last week and I was in and out before I knew it. Darren Young was very helpful and knowledgeable More

35,000 mile checkup Everything was handled professionally from when I first arrived to when the car was ready. Jaime, my service rep was excellent. It did not take any mo Everything was handled professionally from when I first arrived to when the car was ready. Jaime, my service rep was excellent. It did not take any more time than was estimated. I was very pleased. More

MAJOR REPAIRS TO MY TOYOTA HIGHLANDER Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video re Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video review of needed repairs (done by the mechanic Andy) was very helpful. Andy should go on reality TV -- he was articulate and demonstrated what was needed and what was not needed to get the car back in shape. Nice work DCH! More

Would never go anywhere else for my oil changes! This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk dow This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk down to me (being a woman, that can sometimes happen but never in this service center). The work is always completed in a timely manner. Waiting area is comfortable and accommodating. More