Imperial Toyota - Service Center

70,000 mile oil change servivce and recall fix I waited 10 minutes in my chair, while Ashley finished up with her customer..and cleaned up her desk and conferred with another rep..without her eye c I waited 10 minutes in my chair, while Ashley finished up with her customer..and cleaned up her desk and conferred with another rep..without her eye contact or acknowledgement before being called in to her desk. Her check in was excellent. She answered my questions and explained estimated service cost, estimated waiting time and where I could wait. One hour wait. Bill pay was handled well. Ashley did a great overall job.explaining DCH's new email video feature, showing serviceman's comments online. Very high tech and impressive. A 92/100 visit. More

service of my rav4 i had a great experience. Darren Young was great, very helpful. he explained about the new video that I will receive which will explain what the tech i had a great experience. Darren Young was great, very helpful. he explained about the new video that I will receive which will explain what the tech will see and walk thru of my car. I liked that very much. More

Good recall repair experience I took my vehicle in for a recall repair. I was a little early for my appointment, but was greeted warmly when I drove up and was directed to a waitin I took my vehicle in for a recall repair. I was a little early for my appointment, but was greeted warmly when I drove up and was directed to a waiting area. I was very quickly helped and when the paper work was completed, I was directed to the comfortable waiting area. The repair was completed quite quickly, and my car was given a complementary vacuum and exterior wash. More

Warranty - 20,000 mile check. The young man who greeted me was truly outstanding and charismatic. Quinn possesses a terrific personality and has a wonderful outlook on life. I hop The young man who greeted me was truly outstanding and charismatic. Quinn possesses a terrific personality and has a wonderful outlook on life. I hope I see him again. He made my day. More

Not the same since DCH bought Milford Toyota from Ira The service is terrible once out of warranty. Bogus diagnosis like $1600 lower control arms for my Tacoma that was later disproven by 2 different inde The service is terrible once out of warranty. Bogus diagnosis like $1600 lower control arms for my Tacoma that was later disproven by 2 different independent mechanics. Either they just outright lie to sell services, or their mechanics are hacks that don't have a clue on what they're doing. Either way, be prepared to pay. Always get a second opinion on DCH repair diagnosis. More

DCH Toyota of Milford has great service and staff. I usually do not go on and on about car dealerships, but the staff at DCH Toyota of Milford made my service experience worthwhile; and the improvement I usually do not go on and on about car dealerships, but the staff at DCH Toyota of Milford made my service experience worthwhile; and the improvements I saw at this dealership was quite impressive. First, when you walk in, the dealership is immaculate and the music of choice is classic R&B/Motown which is always a smart selection for any business. Secondly, if you have to wait longer than expected for your vehicle, the sales rep. will give you a Starbucks gift card. Thirdly, the dealership has knowledgeable and friendly staff members. Fourthly, I dealt with the General Manager, Tandon Noplos who is new to the dealership. His professional demeanor and great sense of humor made my visit very comfortable. Tandon brings a great sense of pride and knowledge to DCH Toyota which makes me want to do future business with them. After your vehicle is inspected, the service manager gives you a detailed, color-coded document that outlines the repairs needed in a most simplified manner. If you are not a mechanic, their method is priceless because they itemize each repair needed from the most important to non-urgent. Lastly, when picking up your vehicle, they wash and vacuum your car, and send you off with a beverage and a freshly made piece of blueberry or banana bread. More

Service Advisor I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return m I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return my call) TWICE and no one returned a call or email other than the appointment confirmation. Darren Young made my trip more enjoyable handling everything when did come in for the appointment and that is the only good impact More

4th TC service Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very friendly, knowledgeable and helpful. More

Super friendly, great customer service Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should expect. Well done DCH More

Satisfied Customer Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. More