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311 Reviews of Imperial Toyota - Service Center
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December 18, 2016
painless and the people were friendly and helpful the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The w the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The waiting are was comfortable but could not get the hot water to work for tea. More
by tlw
Employees Worked With
Ashley
Helpful November 12, 2016
Service Department This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even wit This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even without an appointment. Appreciate the wash and vacuum too. More
by Venza
Employees Worked With
Mackenzie Hayes
November 12, 2016
Service Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't have to buy so often! More
by Apples
Employees Worked With
James Lukatch
September 29, 2016
Great Experience Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I ne Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I needed to go from a two door to a four door with a price range in mind and ryan really helped me and made sure I was happy and getting what I wanted. I would highly recommend him! More
by Jenna R Pratt
Employees Worked With
Ryan MacLean
August 17, 2016
friendly and good follow through Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and th Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and the dealership came through for us. More
by aw
Employees Worked With
Anne Marie and Daniel
August 17, 2016
Absurdly overpriced service I had a 100,000 mile checkup/service done here a few months ago. During the service, I received a call from the tech stating that my two front bearing I had a 100,000 mile checkup/service done here a few months ago. During the service, I received a call from the tech stating that my two front bearings needed to be replaced, with the right side being in worse condition. I asked the tech to change the right side for now, and I will take care of the left side later. DCH Toyota of Milford charged me a total of $1,140.44 to change the right side. Thinking this was high, I decided to take my 2008 Toyota 4Runner to Ron's tire in Framingham to get the left side taken care of when I started to notice it getting louder. Ron's charged me a total of $476.70 for the left side. We all know dealerships charge more for their service, but this is too much of a difference to be rationally explained. I will not be returning to DCH Toyota of Milford, that is for sure. Update: I was contacted after posting this review by Jay at the dealership, and he was very professional in taking care of me and correcting the problem. I appreciate the follow up! More
by Steven Rebello
Employees Worked With
George Vandall
June 09, 2016
Best experience at a dealership! I usually don't service my car at a dealership because they seem to be more expensive and not always that trustworthy. I'm trying to extend the life I usually don't service my car at a dealership because they seem to be more expensive and not always that trustworthy. I'm trying to extend the life of my car, so I thought I would give it a try. Boy am I glad I did. My service representative Mackenzie did a fabulous job at keeping me up-to-date while my car was being worked on. She was so pleasant and energetic. I got a new timing belt for a great price, and they also did a couple of recalls that were needed. My car rides like it's brand new, even though it has 140,000 miles on it. The best part I need to mention is that I decided to get my car detailed inside and out, and I can't believe the amazing job they did. My car looks and feels like new again. Thank you DCH Toyota. I'll be back again! More
by JoAnn
Employees Worked With
Mackenzie
May 31, 2016
NEW CAR LEASE THE SERVICE WE RECEIVED WAS EXCELLENT FROM BOTH THE SERVICE DEPT AND THE SALES DEPARTMENT. THE SALES ASSOCIATE, PATRICK MCDONALD DID AN EXCELLENT JOB. THE SERVICE WE RECEIVED WAS EXCELLENT FROM BOTH THE SERVICE DEPT AND THE SALES DEPARTMENT. THE SALES ASSOCIATE, PATRICK MCDONALD DID AN EXCELLENT JOB. WE BROUGHT OUR CAR IN FOR SERVICE FOR A RECALL. THEN WE TALKED ABOUT LEASING A NEW CAR FOR THE FIRST TIME. WE RECEIVED EXCELLENT SERVICE BOTH FORM SALES AND AUSTIN BOND. More
by lease
Employees Worked With
BILL DEVINE
April 26, 2016
Excellent customer service from Bill Devine, Service Dept. My daughter is new to the area and when her 2007 Toyota Prius broke down, we found out from Auto Zone that it was the most expensive battery that had My daughter is new to the area and when her 2007 Toyota Prius broke down, we found out from Auto Zone that it was the most expensive battery that had to be replaced. Cost: $2,000 - $3,000 for the part, not including labor. I called the service department at Toyota in Milford, MA and Bill answered the phone. He was so helpful, looked up the vin number and my daughter's battery was covered 100% under warranty. He also informed me that she had two recalls, her water pump and something electrical that was also covered under warranty. My daughter also had no transportation and Bill informed me that a shuttle could come get her and that they would also get her a rental car. Bill thought her car would not be done until Monday. He called me on Saturday to let me know her car was ready done sooner than he thought. He also didn't want her to have to pay for two more days on a rental car. That is what I call CUSTOMER SERVICE!! I just purchased a 2016 RAV4 and if I lived closer to the Milford Toyota Dealership, that is where I would go to get my car serviced! Thanks Bill for helping out my daughter. We appreciate it. More
by Betta57
Employees Worked With
Bill Devine
April 23, 2016
Oil change to new car Went in for oil change. My advisor who was amazing ( can't remember name)was so patient with me and worked very hard for me to understand. After getti Went in for oil change. My advisor who was amazing ( can't remember name)was so patient with me and worked very hard for me to understand. After getting my car all set for service he introduced me to Billy... From there I could not believe it but I walked out leasing a new vehicle. Amazing service from all... Knowledgable staff!!!! Highly recommend DCH. Very pleased!! More
by allalone3
Employees Worked With
Service advisor??? Richard Haskell..Billy(finance) Austin
