Import Masters

Worst Experience Ever. Lies and Excuses. Worst Car Dealer I've ever dealth with. Everyone tells you want you want to hear, ranging from the phone service, sales person, finance manager, to th Worst Car Dealer I've ever dealth with. Everyone tells you want you want to hear, ranging from the phone service, sales person, finance manager, to the general manager. Dubious business practices. Poor Customer Service. Try to squeeze you for every dollar they can. And when they figure out a way to make more money, they'll kick you to the curb. My Story: I contracted European Masters to purchase a vehicle. I called prior to driving there (2hrs away) to confirm they were open. Was told they were open until 8pm. Got there at 6pm and they were closing (I chalked this up to miscommunication, but it was just the beginging). On that date, I placed a sizeable deposit received a written piece of paper from the senior sales associate outlining the price. I had informed them I would pick up the car on the following Tuesday. I then called on Sunday 4/12/15 to confirm that the car would be ready and was assured it would be. On Tuesday, I come to pick up the car and it is nowhere to be found. I am told that the car has lights that had turned on that would prohibit it from passing inspection (excuses excuses.... who puts a car for sale on the lot that can't be sold). At that point, I suspect that the car may have ben sold in the interim following my deposit/contract as one of the salespersons had let it slip. After discussing with the general manager, I was told that the car is being sent to the mechanic and they are unsure when it will be fixed if at all (affirming my suspicion of fraudulent sale). Fast forward nearly a week I am informed that they cannot fix the car and are "selling it back at auction." In this time European Masters is unable to produce the car and/or service records to affirm that they cannot sell the car. I was told they'd sell me the car "as is" (which i doubt they could produce it). But That was beisdes the point.... I bought a working car, not a fixer upper). My deposit was refunded. But wasted a ton of Time and Money for nothing. Stay away, as they provide no less than unsavory business practices, near fruadulant activity, and/or bait-and-switch techniques for personal gain. More

Thank U!!!! I would like to thank Jamall, Kevin and all the staff at European Masters... For helping me get my dream vehicle... The customer service was out stan I would like to thank Jamall, Kevin and all the staff at European Masters... For helping me get my dream vehicle... The customer service was out standing... I never felt rushed into a vehicle. I left with my choice the 2011 Range Rover. Thank u again and I wish you all the best!!! More

Thank you I want just thanks every one ,Thank you Jamal ,Joe and kevin I mean all folks did great job ...and my next car will be from same dealership Inchallah I want just thanks every one ,Thank you Jamal ,Joe and kevin I mean all folks did great job ...and my next car will be from same dealership Inchallah ,Thank you and good jon guys . More

Outstanding, truly professional service This is the second vehicle I've purchased from Masters and though it has been over 11 years since my last purchase, they still maintain the same level This is the second vehicle I've purchased from Masters and though it has been over 11 years since my last purchase, they still maintain the same level of professionalism and auto quality that I remember from back then. They are fast paced due to the high volume dealership that they are but that shouldn't make one worry because they are true professionals at their craft. Not only would I recommend friends and family to Masters, but I will probably never buy a pre-owned hi-end vehicle from anywhere else. More

Best dealership Kevin, joe & Jamal has work with me to find the perfect car that I wanted. Thank you guys for all the hard work and time you have put to give me the b Kevin, joe & Jamal has work with me to find the perfect car that I wanted. Thank you guys for all the hard work and time you have put to give me the best of everything that I was look for. VERY FRIENDLY, HELPFUL. Great place to go find that perfect car ?? More

Excellent service I was looking for a car thats even RARE on the street and found it at Masters. The process was way easier than what I thought. They walked me through I was looking for a car thats even RARE on the street and found it at Masters. The process was way easier than what I thought. They walked me through filling out my app online, got my approval and just a call fo go in and it was ready for pick up. Picked up the car same day. They are very quick and give you the best. More

Very pleasant Staff, Took care of us the whole way through They picked a car that was affordable for us and the whole process was done very quickly. This was possibly the best dealership experience we have had They picked a car that was affordable for us and the whole process was done very quickly. This was possibly the best dealership experience we have had in years. The sales man Darrell Kept us informed of the whole process and took care of everything we needed. with the sales man Joe's assistance we got a great price on the car and we are very happy with how smooth everything went. I recommend european masters to anyone who needs a good affordable and reliable car. More

amazing Manuel Galvan sales rep a very convincing employee n really works with you so you could feel confident on the choice that you make and go home very ha Manuel Galvan sales rep a very convincing employee n really works with you so you could feel confident on the choice that you make and go home very happy More

European Masters is the dealer of the century! Quality of the car was great and the customer service is awesome. They'll go out their way to accommodate your needs. Looking forward to doing busines Quality of the car was great and the customer service is awesome. They'll go out their way to accommodate your needs. Looking forward to doing business in the future here. More

Great deal, low price, low interest rate, great financing pr Bought my Mercedes Benz GL450 from Masters and got a great experience. They made the transaction so smooth and easy. Got me great ptice, payment, and Bought my Mercedes Benz GL450 from Masters and got a great experience. They made the transaction so smooth and easy. Got me great ptice, payment, and interest rate. These people know the business and customer satisfaction is an important role for them. Go there and you will be HAPPY. More