Indy Auto Man

Satisified with first time purchase I was looking for a very hard to find Volkswagen station wagon with AWD. There were only 8 in a nationwide search on Cars.com and the one from Indy Au I was looking for a very hard to find Volkswagen station wagon with AWD. There were only 8 in a nationwide search on Cars.com and the one from Indy Auto Man had the lowest miles. My first two calls were not returned after being shuffled off to a sales voice mail but it is summer and they may have been taking a few days off. My third call connected me with Christopher who was very friendly and accommodating. I live 600 miles away and knew the sale would be harder than usual so after a days worth of messaging and photos I decided to buy the car site unseen for asking price. I flew to Indianapolis and was picked up at the airport by Dmitry in the car I purchased. First impressions were good but we detected a problem either with the transmission or a miss fire in the engine. Dmitry had the car inspected immediately when we got to the dealer and the possible problem was found but the part could not be installed till the next day. The dealer paid for my motel that night and rented me a car to drive which I thought was way over expectation. The next day the part was installed but the problem was not solved. Eventually it was discovered to be a transmission issue. They offered to install used transmission (which they loosely referred to as new, shop lingo I guess) sent me home with the rental car paid for by the dealer. I returned a week later to pick up the repaired car. I think this was way beyond what most used car dealers would have done. They could have left me standing there that first afternoon with nothing and the likely outcome from most used car dealers. The entire time Christopher was keeping up on the progress and staying in touch either calling or messaging me. I did incur a few hundred dollars of additional expense but that was because of the distance and not really the dealers responsibility. The car only had one key so the dealer also offered to provide a second key, again way above most used car dealers. I am satisfied with the car and more than satisfied with the service and treatment from Indy Auto Man. I enjoy cars that are unique especially German cars and they have a large selection; in fact it appears to be there specialty. They would certainly be on my short list of places to look if I was in the market for another car and I would be calling Christopher. One area the dealer may want to work on is Dealer prep, they charge a $300 fee for this and I am not sure what it is suppose to cover beyond some clean up. I would hope that it covered a road test, fluid check, computer interrogation, recall notifications and a check of normal wear parts, after all they are charging you for this. After driving the car for a half hour I was suspicious of the tire pressure so stopped and bought a gage; 55, 65, 70 and 80 pounds is what I found. I would recommend a simple check sheet of things inspected, it would be a great sales tool and make the $300 more reasonable. More

Indy Auto Man and Jeff made it an easy purchase Jeff was right inside the door of Indy Auto Man and immediately took me to the vehicles I was interested in. I knew what I wanted, and Jeff made the Jeff was right inside the door of Indy Auto Man and immediately took me to the vehicles I was interested in. I knew what I wanted, and Jeff made the rest of the purchase easy, and without complications. I love the vehicle I purchased. I appreciate the excellent service, and will definitely return for future purchases. Thank you Jeff and Indy Auto Man! More

The dream car buying experience I walked in to indy auto man, and I was swiftly welcomed by their friendly knowlegeble staff. Jeff helped me throughout the process of finanacing my f I walked in to indy auto man, and I was swiftly welcomed by their friendly knowlegeble staff. Jeff helped me throughout the process of finanacing my first car. I came in not understanding what exact car I wanted and what financing i needed on my car. Jeff took the time to guide me in the best direction and thoroughly explain everything!!! I have confidence in buying and servicing my vehicle with Indy Auto Man because of their knowege of the car, and the transparency of the buying process. Thank you! More

service excellence The overall service was excellent and it was not time consuming, I got a great deal on a used car, thanks Indy auto man for excellent service and a gr The overall service was excellent and it was not time consuming, I got a great deal on a used car, thanks Indy auto man for excellent service and a great car. More

Great experience! Jeff was very helpful and honest while we were shopping for a new car. We felt comfortable with him and asking questions, and trusted that we were get Jeff was very helpful and honest while we were shopping for a new car. We felt comfortable with him and asking questions, and trusted that we were getting honest answers. He was patient and kind to us and our three young kids in tow. Jeff was understanding of our wants and did whatever he could to make our experience a great one. Thanks for you help! More

TRUE PROFESSIONALS I flew to Indy AutoMan from Miami for a great deal on a BMW 335i. The car was in great condition, the customer service by Jeff and Victor was amazing I flew to Indy AutoMan from Miami for a great deal on a BMW 335i. The car was in great condition, the customer service by Jeff and Victor was amazing and can be best described as the definition of true professionals. There was no hassle, the entire transaction was friendly, quick, and easy. I would highly recommend them to anyone in the market for a car and great customer service. More

Great Experience II Jeff was helpful and knowledgeable. He worked with me to achieve a price that was in my payment range, followed up on some minor repairs to the tail Jeff was helpful and knowledgeable. He worked with me to achieve a price that was in my payment range, followed up on some minor repairs to the tailgate as promised to my satisfaction. I would recommend Indy Auto Man and Jeff Hunter, More

smooth ride I had to pick up a car from them I had bought, sight unseen, over the phone. Great communication before the sale, picked me up at the airport, once b I had to pick up a car from them I had bought, sight unseen, over the phone. Great communication before the sale, picked me up at the airport, once back at the dealer everything went smooth and quick and they honored their promises and seemed glad to help. Salesman Chris even took an extended test drive with me so that I could get used to the vehicle a little prior to leaving. Solid, recommended dealership. More

Bought a car. Fantastic Experience Went to the dealership to look around. First met with Michael Lawson who was terrific to work with as he had explained the process and had as much rea Went to the dealership to look around. First met with Michael Lawson who was terrific to work with as he had explained the process and had as much ready to go as he could. Came back a couple of days later (Michael told us he would be out of town) and we worked with Victor. He did an amazing job answering several questions and fining a car that was a perfect fit. Scott in the finance office was wonderful to work with and did a great job of explaining everything. More

Great used car dealer! Victor helped us with everything we needed. Got us what we needed out of our vehicle and into the one we needed. Thanks Victor and Indy Auto Man! Victor helped us with everything we needed. Got us what we needed out of our vehicle and into the one we needed. Thanks Victor and Indy Auto Man! More