Indy Honda

Leaving 3 stars because we really enjoyed our salesman Emerson. He was patient with us and was a trooper sitting next to our screaming baby during our test drives. He truly wanted to make sure we were hap Emerson. He was patient with us and was a trooper sitting next to our screaming baby during our test drives. He truly wanted to make sure we were happy with what we purchased. The manager Chris is SHADY. By the time we decided on a vehicle and started paperwork, it was after banks closed. I was given the purchase agreement with the (partial) price breakdown to give to the bank. I questioned why there were 2 different numbers listed regarding my trade- in allowance and payoff and was never told how much they had appraised my trade for. I asked “you guys are paying it off for me?” meaning giving me the amount I still owe on it. And was told that they were. I’m glad I got to take the purchase agreement home and look it over that night. I kept adding all the numbers listed on the agreement and was not getting the same number listed in the total. I was 2K shy every way I added it. I eventually figured out that they were low balling my trade and NOT paying me what I owed on it, and the extra 2K in the total was negative equity, but this was not mentioned to me AT ALL. It also included me putting a down payment of $1500 which was also not discussed, not that specific number at least. This put a SUPER bad taste in my mouth and comes off really shady. I was going to cancel the deal completely, but the thought of shopping for another day for a car was exhausting and I really wanted this one. I decided to remove my trade in from the deal, and called the salesman to get my new total to give to the bank. I asked if they could email me over the new purchase agreement so the loan officer and I could see it, but was told they could only give it to me in person. This was also shady to me because I just wanted to see it and have a visual, and still would’ve signed it at the dealership before the deal. I showed up to the dealership with the check for the amount I was told over the phone, then when I got to the dealership, low and behold, the check was $1500 less than what the purchase agreement stated. This was super inconvenient and annoying because my loan officer had been working all morning to get things finalized and we got a good monthly payment set up, just for everything to have to change again. I wasn’t told over the phone that the total they were giving me was in addition to a $1500 down payment (again, no idea where the $1500 number came from). No one even tried to remedy this situation for us and we didn’t get an apology for the mix up either. The manager sat down and very quickly blamed our salesman for giving me the wrong number, and asked how I was going to proceed, but I know that our salesman just gave me the number he was told by his manager. I honestly should’ve just left and said screw it at this point because this was strike 2 and that bad taste in my mouth was getting worse. I felt very judged and looked at like I was stupid because the check was short and I wish my husband had come in with me but he was in the car with our kids. I ended up having to get an entirely new check and sign new paperwork at the bank, go pick it up and bring it back to get everything finalized. I then stood waiting with my baby for almost a half an hour in the lobby for my salesman because the finance guy said he contacted him and let him know we were done, but when I finally decided to walk over to the next building I found Emerson and he had no idea we were finished and waiting on him. It seems to me like there’s a big lack of communication between the different departments. The icing on the cake of this experience was when I finally went to leave in my new purchase and the screen immediately dings that the key fob battery is really low. We had discussed with both the manager and Emerson the day before about getting a new battery in it before we purchased so that didn’t end up with a key that didn’t work in a few days. Surprise, it wasn’t done, that was strike 3. Don’t recommend. More

I normally dread buying a car. I feel like I am walking into the lion's den where the dealership is well practiced at separating me from my money. Experience has probably made me I feel like I am walking into the lion's den where the dealership is well practiced at separating me from my money. Experience has probably made me better at the process but working with Indy Honda has been my best car buying experience to date. We negotiated a good portion of the deal over the phone and they were able to give me the best deal out of 3 other dealerships. Dave Cibull (our salesman) understood right away that we were not interested in any "add-ons". He was excellent in working my wife and I through a deal with absolutely no pressure. Our experience with Brandon Kidd (our finance person) was very much the same. I will absolutely look to Indy Honda (and Dave/Brandon) when buying my next car. More

We had a good experience at the dealership. I believe they were truthful in the mood for the most part. I believe if we were spending more money on a vehicle we probably could’ve gotten treated I believe they were truthful in the mood for the most part. I believe if we were spending more money on a vehicle we probably could’ve gotten treated a little bit better. The used car that we purchased has cost me over $1000 to get it safely on the road so far. I am not happy that your mechanics that you have at your store did not report their true nature of the problem with the car it had two balding tires. The rims are bent is complete out of alignment. And that is such a complete safety hazard and I was put in a lot of danger just bringing it home on the highway. I understand it was purchased as is, but that I believe was neglect. Thank you very much. Happy new year. More

I have always been greeted, acknowledged, and treated with care and attention. I will come here for my car buying needs even if another Honda dealership is closer. with care and attention. I will come here for my car buying needs even if another Honda dealership is closer. More

Had a great experience from my first phone call to driving from the lot in my new used car. driving from the lot in my new used car. More

Upon Arrival, Pasqual answered all my questions and ensured that the vehicle exceeded all my expectations. Overall the experience was outstanding. ensured that the vehicle exceeded all my expectations. Overall the experience was outstanding. More

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TK is amazing and does not stop when you leave the shop with your vehicle. The information, extra amenities, and all work was smooth, seamless, and easy. I'm grateful for this company. with your vehicle. The information, extra amenities, and all work was smooth, seamless, and easy. I'm grateful for this company. More

Everything was quiet and easy. Painless process. Staff was nice and professional. Will keep getting hondas Painless process. Staff was nice and professional. Will keep getting hondas More

Seems unorganized between departments, and did not feel like they really have pride in their work. Salesman was nice and seemed like he wanted to help and do well but other than that I was not thrilled wit like they really have pride in their work. Salesman was nice and seemed like he wanted to help and do well but other than that I was not thrilled with the service and the level of service right after buying a brand new car. More