Indy Honda

Enjoy completely wasting your time and being patronized? This is the place for you! On the other hand, if you prefer your car actually get fixed and crave some good respectful customer service, you shou This is the place for you! On the other hand, if you prefer your car actually get fixed and crave some good respectful customer service, you should choose LITERALLY anywhere else but this dealership. Day One (Thursday): I arrive at Indy Honda at 4:50pm after work, since my car decided to go berserk and the dashboard lit up with error messages. The service representative I was paired with (Dustin), proceeds to report, “It was a pretty light day today, so I just sent all my mechanics home early. If you would have been here about a half an hour ago I could have had someone look at your car.” Here’s where I would just like to point out Indy Honda’s “service” hours are supposed to last until 7pm every day except Sunday, and I arrived over two hours before that, as soon as I could leave work. Dustin proceeds to set me up with an appointment for 8:45am the next morning (luckily I happened to have the day off). Day Two (Friday): I arrive at 8:30am, prior to my scheduled appointment time. Dustin reported that I could be shuttled home or wait for them to look at my car, to which I responded I would like to wait but requested someone come out to talk to me before any work was done on my car. Surely, I thought, it wouldn’t take too long to run diagnostics and figure out the issue, especially considering I had an appointment. WRONG. Promptly TWO. HOURS. later, after they finished I’m sure every oil change and tire patch that came in both before and after me, Dustin finally came back out to speak with me. And guess what? They “don’t have the appropriate parts to fix the car,” he reports. Even better? They “don’t have the appropriate mechanics to fix the car” on the weekends or evenings, he tells me. He says the only time I can come in to get my car fixed is Monday-Friday before 2:15pm at the latest (which might be totally fine if you weren’t a 26 year old working a full time job trying to pay off student loans). What’s better than that? He reports to me, “you can ‘probably’ still drive on it.” Dustin says he will call me tomorrow (Saturday), when the appropriate parts arrive so I can schedule my appointment... Day Six (Tuesday): ...crickets. No call from Dustin. I call him to follow up and ask why I haven’t been contacted, to which he first verified my phone number and then proceeded to argue with me about how he had called me yesterday (Monday) but made no mention of leaving a voicemail or attempting to call back when I never contacted him back. I repeated to him that I never received a phone cal, voicemail, or any form of contact from him, to which he says, “oh, maybe I dialed the number wrong or something. Your parts have been here since Saturday.” By now, the earliest appointment possible is not until Friday, over a week after I had first brought my car in. Day Eight (Friday): By the grace of God my boyfriend had the day off and was willing to take one for the team by taking my car back in for me. I had warned him about the customer service I had received and I thought sending a male figure in my place might make things different, but unfortunately I was very wrong. My boyfriend reported back a similar experience and very matter-of-factory referred to Dustin as a xxxxxx, which I have just come to find amusing at this point. When my boyfriend arrives for the service appointment that was scheduled around 8:45am, Dustin proceeds to tell him the car was going to take 3+ hours to fix and that he “already told me” this prior to my appointment. WRONG AGAIN. my boyfriend was taken home by the complimentary shuttle service to then hear nothing back for almost the entire day. Over SIX. HOURS. LATER. He gets a call to report Dustin actually didn’t order all the correct parts (ARE THE KIDDING ME AT THIS POINT)?! They politely offered a rental car but yet again the car would not be worked on until Monday because they “didn’t have the right mechanics” on the weekend. Day Eleven (Monday): I must have caused Dustin emotional trauma of some sort because when my car was FINALLY FINISHED (praise Jesus), he called my boyfriend to tell him the exciting news instead of me. Considering the incompetence of this Dustin character I am now patiently playing the waiting game, I would not be surprised if he screwed something else up on my car completely. If you made it this far, I thank you for listening to my ramblings and I strongly urge you to consider choosing anywhere... seriously any other dealership or mechanic other than Indy Honda. This is not my first poor experience there but I think it’s safe to say I will not be returning after this. More

Honda Lease Easy The Honda CRV and the HRV are truly exceptional vehicles to drive with ease. The staff at Indy Honda are superior in service. Would return to buy The Honda CRV and the HRV are truly exceptional vehicles to drive with ease. The staff at Indy Honda are superior in service. Would return to buy again. More

I love Honda, been customer since 1982. The one thing I might suggest is the oil change cost is a little high. I always use the coupon they email me. Also, I kind of miss the big Fish tank, it wss relaxi might suggest is the oil change cost is a little high. I always use the coupon they email me. Also, I kind of miss the big Fish tank, it wss relaxing. Other than that everyone there is awesome. More

Less than 1 star! I bought the car 8 months ago. It has been in the shop since June 3,2019. The general manager is refusing to return my money. He made a ridiculously low ball offer to buy back the car. Th been in the shop since June 3,2019. The general manager is refusing to return my money. He made a ridiculously low ball offer to buy back the car. The used car manager worked with me the first 7 months, but now had been rained in by the general manager and is now retracting his promises to make things right. I have lost $10,105.00 and have no vehicle. I'm stranded at home. Please get the full story before you purchase any car at Indy Honda. Pleas, don't buy a car without an inspection from a 3rd unbiased party. More

Issue Not Resolved I took my Honda here over the weekend due to several people on the road complaining to me that my tail lights were out. I explained to IndyHonda that I took my Honda here over the weekend due to several people on the road complaining to me that my tail lights were out. I explained to IndyHonda that my lights work when I break, but not when I am driving at night. They told me that there was no issue with the tail lights. When I picked it up, I asked the gentleman (not listed in the employees provided for this review) what the issue could have been, such as not turning something on correctly (I tested the lights on every setting of headlights and still no luck), and he had no idea what to tell me and just didn't respond to my inquiry at all. In the write up, it just said "headlights need to be on" ...which I had already explained to them that I never drive without headlights and I never even mess with the settings on my headlights. Someone else just waved me down last night to confirm that my tail lights are STILL not on at night when driving. I have not adjusted or messed with anything since I picked it up from Honda yesterday. I am going somewhere else to find a fix, this is ridiculous that it is an ongoing issue. Even if it is an issue on my end, they didn't care to explain or walk me through it, instead their employee acted clueless when I asked follow-up questions, upon picking my vehicle up. Not to mention, they've had to replace my battery on a BRAND NEW 2019 Honda HR-V three or four times in less than a year, which they also couldn't explain other than it was just a "bad battery'...good to know they just give out "bad batteries" over and over again. I've been coming to this Honda for years but the service has gone done tremendously recently. Very unfortunate. More

Incredible Customer Service Great people, welcoming presence, nice cars, relatively affordable prices. I'll definitely go back to this dealership! They've kept my business for ye Great people, welcoming presence, nice cars, relatively affordable prices. I'll definitely go back to this dealership! They've kept my business for years to come! More

Ryan defines GREAT SERVICE. Great communicator, patient, and has been beyond helpful on a number of occasions over the past 2yrs as my sales rep. and has been beyond helpful on a number of occasions over the past 2yrs as my sales rep. More

I was pleased with the work and itgetting done in a timely manner. I do miss the days when Indy Honda automatically washed the cars they serviced. It was not too cold to have done so. timely manner. I do miss the days when Indy Honda automatically washed the cars they serviced. It was not too cold to have done so. More

excellen experience This is our 3rd Honda from Indy Honda and have aleays experience excellence. TK in sales is tops and Jeff in service-you could not ask for better. This is our 3rd Honda from Indy Honda and have aleays experience excellence. TK in sales is tops and Jeff in service-you could not ask for better. More

They have always been fair and honest with me. The service department is quick and waiting area is clean. This time my oil change took longer than expected and they were apologetic and took care of it service department is quick and waiting area is clean. This time my oil change took longer than expected and they were apologetic and took care of it. More