Indy Honda

great I like the service employees that I have had. I have never felt that I was taken advantage of as they explain and answer my questions. They tell me I like the service employees that I have had. I have never felt that I was taken advantage of as they explain and answer my questions. They tell me if I need service in the future and with the tire pressure they have always worked me in. More

In and out quickly. Got appt. for when I wanted, In and out with no delays. Treated well. Clean waiting area, Did only what was needed at this time. Got appt. for when I wanted, In and out with no delays. Treated well. Clean waiting area, Did only what was needed at this time. More

Indy Honda service department did a wonderful job On my Honda Civic. Jeff McNeely has always did a wonderful job! All services were done in a very timely basis. Honda Civic. Jeff McNeely has always did a wonderful job! All services were done in a very timely basis. More

Kevin was great!! I dropped my Civic off for a routine oil change and had to leave town for an emergency work trip. Kevin was super understanding and kept me in the loo I dropped my Civic off for a routine oil change and had to leave town for an emergency work trip. Kevin was super understanding and kept me in the loop about the service but also assured me that my car would be looked after while I was out of town. He went above and beyond to help me when I was in a pinch, and I really appreciated that. Highly recommend IndyHonda! More

Very helpful and professional. I did not feel rushed or unwelcome. I did a walk-in changing of oil and tires rotation and were completed way before the estimated wait time. I am pleased. I recommend unwelcome. I did a walk-in changing of oil and tires rotation and were completed way before the estimated wait time. I am pleased. I recommend More

ALWAYS THE BEST!!!!! I am always welcomed and known by name. These guys are trustworthy and always takes the best care of me! Especially Kevin hes the best!!! I am always welcomed and known by name. These guys are trustworthy and always takes the best care of me! Especially Kevin hes the best!!! More

I've been pleased at Indy Honda, 31 South I was pleased with the work at Indy Honda, and I have known Jeff McNeeley from Honda Fishers many years also. He is an excellent Car care individual. I was pleased with the work at Indy Honda, and I have known Jeff McNeeley from Honda Fishers many years also. He is an excellent Car care individual. More

My battery was bad and vehicle was under warranty. Things were done the right way but whether this experience or going in oil change with an appointment the wait time is extremely long. were done the right way but whether this experience or going in oil change with an appointment the wait time is extremely long. More

good service Good friendly service quick and timely I like setting up your .appointment instead of waiting your turn nice waiting room with free soft drinks and TV Good friendly service quick and timely I like setting up your .appointment instead of waiting your turn nice waiting room with free soft drinks and TV every thing was clean . More

Enjoy completely wasting your time and being patronized? This is the place for you! On the other hand, if you prefer your car actually get fixed and crave some good respectful customer service, you shou This is the place for you! On the other hand, if you prefer your car actually get fixed and crave some good respectful customer service, you should choose LITERALLY anywhere else but this dealership. Day One (Thursday): I arrive at Indy Honda at 4:50pm after work, since my car decided to go berserk and the dashboard lit up with error messages. The service representative I was paired with (Dustin), proceeds to report, “It was a pretty light day today, so I just sent all my mechanics home early. If you would have been here about a half an hour ago I could have had someone look at your car.” Here’s where I would just like to point out Indy Honda’s “service” hours are supposed to last until 7pm every day except Sunday, and I arrived over two hours before that, as soon as I could leave work. Dustin proceeds to set me up with an appointment for 8:45am the next morning (luckily I happened to have the day off). Day Two (Friday): I arrive at 8:30am, prior to my scheduled appointment time. Dustin reported that I could be shuttled home or wait for them to look at my car, to which I responded I would like to wait but requested someone come out to talk to me before any work was done on my car. Surely, I thought, it wouldn’t take too long to run diagnostics and figure out the issue, especially considering I had an appointment. WRONG. Promptly TWO. HOURS. later, after they finished I’m sure every oil change and tire patch that came in both before and after me, Dustin finally came back out to speak with me. And guess what? They “don’t have the appropriate parts to fix the car,” he reports. Even better? They “don’t have the appropriate mechanics to fix the car” on the weekends or evenings, he tells me. He says the only time I can come in to get my car fixed is Monday-Friday before 2:15pm at the latest (which might be totally fine if you weren’t a 26 year old working a full time job trying to pay off student loans). What’s better than that? He reports to me, “you can ‘probably’ still drive on it.” Dustin says he will call me tomorrow (Saturday), when the appropriate parts arrive so I can schedule my appointment... Day Six (Tuesday): ...crickets. No call from Dustin. I call him to follow up and ask why I haven’t been contacted, to which he first verified my phone number and then proceeded to argue with me about how he had called me yesterday (Monday) but made no mention of leaving a voicemail or attempting to call back when I never contacted him back. I repeated to him that I never received a phone cal, voicemail, or any form of contact from him, to which he says, “oh, maybe I dialed the number wrong or something. Your parts have been here since Saturday.” By now, the earliest appointment possible is not until Friday, over a week after I had first brought my car in. Day Eight (Friday): By the grace of God my boyfriend had the day off and was willing to take one for the team by taking my car back in for me. I had warned him about the customer service I had received and I thought sending a male figure in my place might make things different, but unfortunately I was very wrong. My boyfriend reported back a similar experience and very matter-of-factory referred to Dustin as a xxxxxx, which I have just come to find amusing at this point. When my boyfriend arrives for the service appointment that was scheduled around 8:45am, Dustin proceeds to tell him the car was going to take 3+ hours to fix and that he “already told me” this prior to my appointment. WRONG AGAIN. my boyfriend was taken home by the complimentary shuttle service to then hear nothing back for almost the entire day. Over SIX. HOURS. LATER. He gets a call to report Dustin actually didn’t order all the correct parts (ARE THE KIDDING ME AT THIS POINT)?! They politely offered a rental car but yet again the car would not be worked on until Monday because they “didn’t have the right mechanics” on the weekend. Day Eleven (Monday): I must have caused Dustin emotional trauma of some sort because when my car was FINALLY FINISHED (praise Jesus), he called my boyfriend to tell him the exciting news instead of me. Considering the incompetence of this Dustin character I am now patiently playing the waiting game, I would not be surprised if he screwed something else up on my car completely. If you made it this far, I thank you for listening to my ramblings and I strongly urge you to consider choosing anywhere... seriously any other dealership or mechanic other than Indy Honda. This is not my first poor experience there but I think it’s safe to say I will not be returning after this. More