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Indy Honda

Indianapolis, IN

4.2
2,148 Reviews

8455 U.S. 31 South

Indianapolis, IN

46227

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2,148 Reviews of Indy Honda

September 15, 2020

Jake Lindsey and Adam Troutt were both very helpful. There was no pressure to purchase and they were both knowledgeable. They both had very good customer service and were personable. More

by LSBOLSEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Troutt, Jake Lindsay
Sep 15, 2020 -

Indy Honda responded

Hello, We appreciate your kind words! We can't wait to share your compliments with Jake and Adam. It was a pleasure working with you. Come and see us in the future.

September 15, 2020

Nice clean and large dealership. Lots of selections to choose from. Staff was friendly and not pushy at all. Casey assisted us, gave us the space and time we needed to make a choice and was patient but th More

by SCROBERTS09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loughlin
Sep 15, 2020 -

Indy Honda responded

Hey there, thanks for the wonderful review! We're glad to know your experience was positive. We'll be sure to share your comments with Casey and our team. Congratulations on the new car!

September 15, 2020

Our car buying needs are always made simple. Pamu is the absolute BEST he takes the time to understand our personal needs and makes sure we get everything we are looking for while keeping our budget range i More

by BRITTANY4U1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Rising-Moore, Jason Nowling, Pamu Mand
Sep 15, 2020 -

Indy Honda responded

Hi there, thank you for the great review! We are thrilled to hear Pamu and our team has gone above and beyond in assisting you with your vehicle needs. We truly appreciate your business and are here anytime you need help.

September 15, 2020

Fast, friendly, and efficient. Got me in that day and did a really good job on the servicing of the vehicle. No complaints. These folks know what they are doing. More

by SELLAR79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McNeeley
Sep 16, 2020 -

Indy Honda responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Indy Honda!

September 15, 2020

I’ve purchased a 1998 Odyssey and 2015 CR-V from this dealer and have had each of them serviced here as well, When I traded in the Odyssey to buy the newer car, it had over 350,000 miles on the odometer More

by JONEMILLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin McDaniel
Sep 16, 2020 -

Indy Honda responded

Thank you for the 5-star review! We hope to continue to be your go-to dealer and please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us.

September 14, 2020

I had an 11 AM appointment for only an oil change. I texted the service representative after waiting two hours, but did not get a response. Car was finished at 2 PM. This is unacceptable! More

by RDECKER2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jadon
Sep 14, 2020 -

Indy Honda responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. David Piercefield - General Manager - (317) 887-0800

Sep 14, 2020 -

Indy Honda responded

Hello, I am very sorry to see it took longer than expected for your Service Representative to return correspondence about what was happening with your vehicle. We are always looking to improve our processes to provide the best customer service to our valued guests. Please give me a call if you would like to discuss your experience further. Best, David Piercefield General Manager (317) 887-0800

September 14, 2020

I was able to get an appt promptly to diagnose a fault code, but had to leave the car overnight as they were not able to check it out during the appt time. Service tech gave me incorrect updates, and not More

by hondaaccord15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jadon
Sep 14, 2020 -

Indy Honda responded

Hello, I am concerned to learn of your disappointment with your recent service experience that did not exceed your expectations. As our customer, we value your feedback and I would like to connect with you to better address your concerns. Please contact us when you have a moment. Thank you. Best, David Piercefield General Manager (317) 887-0800

September 14, 2020

My appointment for service was a good experience. From making the appointment to the end. The staff was polite friendly and the service was very quick. More

by KEANONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McNeeley
Sep 14, 2020 -

Indy Honda responded

Hi Keanone, thank you for the great review! We're glad to know your experience was positive. We welcome you back anytime you need help.

September 14, 2020

Enjoyed working with Casey. Casey advised that he only had six months experience. I liked how he kept in touch, but didn't push for an answer. With more experience, he will become one of your best salesm More

by S4376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Schoettle, Casey Loughlin
Sep 14, 2020 -

Indy Honda responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Casey and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, David Piercefield - General Manager - (317) 887-0800

September 12, 2020

Went in for oil change and rotate tires, TPS light was on, figured it would be addressed, it was not, I was sad about that. More

by Shopgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McNeeley
Sep 12, 2020 -

Indy Honda responded

Hello, I am concerned to learn about your dissatisfaction regarding your TPS light. Please feel free to reach out to me so that we can address your concerns. I look forward to connecting with you. Best, David Piercefield General Manager (317) 887-0800

Sep 12, 2020 -

Shopgirl responded

It’s really not a huge issue, neglected to mention it, once I thought about it I was already in the waiting room, I just figured that it would have been noticed when the car was pulled in. The only real reason I was concerned is I’m getting ready to drive to Michigan, and didn’t want to have any issues on the road. I ended up taking my car to a local tire place for them to check all the tires and add air if necessary, but the light is still on. It will be a bit before I can get back to greenwood to get it addressed. Thank you for responding to my survey. Sincerely, Susan Read

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