Integrity Chevrolet

Terrible Sewrvice Some people say 3rd times a charm, OH NOT at this dealership. First service left my vehicle in the back and never got to it, I had came to pick it up Some people say 3rd times a charm, OH NOT at this dealership. First service left my vehicle in the back and never got to it, I had came to pick it up had a flat tire. 2nd time kept my vehicle disabled for 3 weeks while they waited on a part and Chevy / GMC was on strike. Today 3rd time took my vehicle in for "warranty service" cost me $138 . Now i will drive to Cleveland to get my vehicle under warranty "2017" repaired. More

Over priced service I had them change my oil enough that I was to get a free oil change. Service advisor brought my cabin and air filters in and asked if they should chan I had them change my oil enough that I was to get a free oil change. Service advisor brought my cabin and air filters in and asked if they should change them. Get this- they had opened the filter cabins, removed the old filters, brought them to the waiting area. If I had said “no” they would have taken them back, re-installed them, and not charged me. Remember they are already out, but I was charged $15.00 labor to re install the new one, but nothing to re install the old ones. Now I received an e_mail that the oil change would be around $59.00, since my change was to be free, they would graciously take that off the total. ($125.)My math is old school but when you take $59 away from $125 is about $66. My bill was $105. Today I have parted ways with Integrity. And will be sure to tell everyone about this ordeal. More

Late Review I would rather have a tooth pulled than go to a car dealership because it takes so long and is just a hassle. That being said, about 3 months ago my w I would rather have a tooth pulled than go to a car dealership because it takes so long and is just a hassle. That being said, about 3 months ago my wife and I dropped in at Integrity Chevrolet because our life circumstances had changed and we needed to purchase a new vehicle. When we arrived Mr. Ken Bryant (salesman) approached to see if he could help. His warm, friendly demeanor welcomed us and made us feel comfortable which for me is saying something. We knew what we were looking and Ken found 2 on his lots; one was exactly what we wanted. We began the negotiation process 4 or 5 days later. When we returned Ken walked us through the process and ultimately we were able to reach a mutually agreeable end. Recently we had 2 issues needing Service Dept attention and Ken was great helping us get the satisfaction we needed. More

Horrible Customer Service The absolute worst experience I ever had at a dealership. Salesman insulted my wife, the issue was addressed and I started over with a new salesman. N The absolute worst experience I ever had at a dealership. Salesman insulted my wife, the issue was addressed and I started over with a new salesman. Nice guy he talked to his sales manager and told him what I wanted. A few minutes later my wife and kids walk inside because it was 98degrees outside. And the sales manager is talking about a customer come to find out it was me. When I addressed the issue he said he was talking about me. Like it was ok to talk badly about someone. It was simply because I was having a hard time selecting the vehicle color and trim package. I would think it’s common when your spending 50k on a vehicle. I left I’d had enough they are just wanting to hustle you in and out as fast as they can to make a sale. I went to Mtn View Chevrolet and had the best experience in purchasing a new vehicle in a long time. More

Best Car Dealership Experience I've Ever Had!! By far, the BEST car dealership experience I've ever had! Chris Sitterding was AMAZING to work with! Unlike my HORRIBLE experience at Infiniti of Chat By far, the BEST car dealership experience I've ever had! Chris Sitterding was AMAZING to work with! Unlike my HORRIBLE experience at Infiniti of Chattanooga, Chris actually took the time to get to know me and my lifestyle in order to find the best car for me within my budget! Chris was never pushy in any way! He was very patient with me and let me take my time. I came to see him 3 times and test drove 2 cars before I made my decision to come in a 4th time and buy a 2016 Chevrolet Malibu LT which I absolutely LOVE! Chris was a pleasure to do business with and was easy to negotiate with. I will definitely be buying my second car from Integrity Chevrolet in the future and I hope to be able to work with Chris again when the time comes for me to purchase another vehicle!! More

Very pleasant visit to the dealership We were looking for a car recently and we were greeted by a very nice and polite young man manssor or manny for short . He showed us around explained We were looking for a car recently and we were greeted by a very nice and polite young man manssor or manny for short . He showed us around explained things for us and answered our questions . He made our visit very enjoyable and pleasant one . He is a great asset to this dealership More

Bitten by crappy warranty and even worse product 2014 Chevy Cruze that I bought in March from another Chevy dealer developed a rough idle and an oil leak at the same time, After self diagnosing and r 2014 Chevy Cruze that I bought in March from another Chevy dealer developed a rough idle and an oil leak at the same time, After self diagnosing and replacing the PCV valve, O2 sensor and cleaning the MAF sensor, I took it in for "professional help". Rough idle was because a fitting on intake manifold was broken off - warranty did not cover because their was evidence of a previous non-standard repair. Both dealers took the position that I broke the fitting so warranty was denied. Oil leak was diagnosed as a gasket behind the filter housing which is also not covered because it is an external part. This turned out to be the wrong diagnosis anyway because the oil leak returned within 1 week. Now the diagnosis is a leaking oil cooler which is again an external part and not covered under the power train. Bottom line - crappy warranty and even worse product. I have 3 Chevy vehicles at the moment and am now convinced I have made a huge mistake and will begin to immediately purge them from my fleet. The "nothing we can do about it" attitude at the service department is unfortunate and will be what I remember about GM from now on. More

Awesome service department I would like to thank Eric and Chris from the service department. It’s always a pleasure to deal with the gentlemen in all situations regarding my 201 I would like to thank Eric and Chris from the service department. It’s always a pleasure to deal with the gentlemen in all situations regarding my 2014 Silverado and my son’s Camaro. I would definitely recommend Integrity Chevy to anyone that is not satisfied with their dealership. Overall excellent service. More

Had a tire issue ona new z06. They bent my wheels Took our new 2017 z06 in for flat spots on the tires, they ordered and replaced them. While they had a lot of difficulty with the run flat tires they Took our new 2017 z06 in for flat spots on the tires, they ordered and replaced them. While they had a lot of difficulty with the run flat tires they bent the wheels. They claimed my wife did it while driving it. I proved they were bent in such a way that it was human error by the tech. They never returned a call. They fought me every step of the way. While I was there I witnessed one of their techs asking the shop supervisor how to change a u joint. I think they have a lot of inexperienced laborers that they pass off as trained techs. We do finally get new wheels , but had to take them elsewhere for mounting and balancing. They will never touch one of my six Chevrolet vehicles again. More

Awesome business! Have dealt with Integrity since its inception and was a former customer through Saturn. The service department (Lance Galyon) always takes excellent c Have dealt with Integrity since its inception and was a former customer through Saturn. The service department (Lance Galyon) always takes excellent care of us and our 4 vehicles! Salesperson, Jordan Miles, has sold us numerous cars and we always get a great deal and have never had a bad experience. We have used this company (sales and service) for 15 years and don't foresee us ever going anywhere else! More