My husband and I stopped at International Motor Productions without actually looking up their inventory online first nor researched about their reputation. We were just actually driving around the area headed to a different dealership but my husband asked me if I want to check them out since it's almost right in front of us so might as well. Upon entering the warehouse Kristin greeted us promptly. We looked at some of their vehicles, found some candidates that day but we have decided to check the other dealerships first before deciding. Kristin asked our preferences and told us that she'll keep in touch with us which I think is good specially if you are a busy person and in a certain timeframe. I am a little bit picky, and I really do my research specially when it comes to big investments like this and sure asked a lot of questions and Kristin never fails to answer all those and even did her own research for me and this is even before telling them that we are going to purchase one of their vehicle which again is good because i know whether or not you are buying from them, they will answer your question or any doubts you have and that I know they make time to all customer whether or not you are buying from them. When my husband and I finally decided to get a vehicle from them, of course, I asked for the vehicle history and all that after the test drive. Kristin provided me the Carfax only which most of the local dealers has as well and nothing else so that's understandable. But like what I've said I did my own research on the vehicle's VIN already beforehand and just want to make sure if I got the same thing or if they have more information. Found some issues about the record but it was answered accordingly. Now to the financing part, we usually go to our credit union but for some reason, they said they can't help us finance the vehicle because of the dealership and that they only work with bigger dealerships which I didn't know that not all financial institution can finance and work with all dealerships which make sense. So my heart fell a little bit, we were in a certain timeframe and my husband and I are so exhausted already. We decided to go back to International Motor Productions and told them what happened. Justin, introduced by Kristin from their financing and warranty department helped us get financing. While he was doing all this for us, our credit union actually called me back and told me that they can now work with the dealership. So we had to go back there at credit union but ending up they can only offer shorter term. So we had to go back again to Justin and get us financed if not the same but for almost the same rate our credit union is offering us for longer term. Process was quick compared to what we have experienced from our credit union that afternoon. Our credit union actually send me an email stating they will now be okay with longer term the next day which we specifically told them we want to close the deal that Friday afternoon and not the next day nor Monday. We did add the exclusionary warranty and GAP with our purchase thru Justin as well. Yes it is expensive but at least there's peace of mind. Hopefully if something happens this warranty and GAP actually pays but we trust them and they told us if we need anything or have any question just call or text them. Kristin actually just followed up with me on how the vehicle is doing after couple of days from the date of purchase.
* We will be coming back to this dealership
*Customer service is excellent and above
*Financing is fast
*Pricing is fair
TIP TO USED VEHICLE BUYERS IN GENERAL:
*Most dealership will only provide you Carfax and probably nothing or else you are ready to pay for it
*Do your own research, if you find something you don't like about the vehicle history either ask the dealer or just don't buy it. You can use www.nhtsa.gov for checking recalls too or other sites where you can find the vehicle history aside from Carfax.
*Financing rates will always be different according to each individual's situation. How much money you can put for down payment, what's your income and debt to income ratio, credit score, loan terms, etc.
*Since we are buying used vehicle, most of these are sold "as-is" so better inspect everything first, do your research and not just test drive it for 10 minutes. It is recommended to add vehicle warranty if possible specially if the vehicle has high mileage and a little bit old already but make sure to read all fine prints and coverage because it might just end up worthless to you.