Interstate Ford

Best, most professional service! Was involved in a minor collision with a deer. Filed a claim with insurance and took my vehicle to an "authorized shop", ABRA Auto Body. After two wee Was involved in a minor collision with a deer. Filed a claim with insurance and took my vehicle to an "authorized shop", ABRA Auto Body. After two weeks, ABRA finally completed the work and after receiving my vehicle, had major issues. I called Interstate Ford and spoke to Stacia Shane-Clark, who did not hesitate to speak with Josh Anderson in the service department and immediately was able to set up an appointment with the service department to fix ABRA's mistakes. Insurance was a bit difficult to work with, but when Josh finally got the authorization to do the work, from the time the parts were ordered to the time I picked up my vehicle from Interstate Ford was less than 48 hours! Josh kept me "in the loop" the whole way through and stayed true to everything he related to me. Absolutely the best, quickest and most efficient service I have ever received! More

Great experience Great place, great service. Salesman Todd was great and very helpful. Felt like a small town experience. Looking forward to driving new truck .Thank y Great place, great service. Salesman Todd was great and very helpful. Felt like a small town experience. Looking forward to driving new truck .Thank you More

Poor customer service I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologeti I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologetic and helpful attitude would have gone a long way. Instead it was, “Who told you that? I don’t have any cars!” Finally, I was told to go sit in the showroom while the service person tried to find a rental. After 30-45 minutes I went back to see what was happening and was told no rentals were available. When I commented that it would have been nice to know rather than sitting, I was told the service person had been trying to arrange the rental all that time. He only called one agency so I find it hard to believe it took that long. I felt brushed off. My daughter who was with me tried to get me to leave and just go somewhere else because of the poor level of service. In defense of the service department, they did have my vehicle serviced in record time. More

The service dept. is awsome. I went to Dacono Ford to get a new key programed. While there I told them there was a recall on my Truck. And Brighton Ford wants $190 dollars to chec I went to Dacono Ford to get a new key programed. While there I told them there was a recall on my Truck. And Brighton Ford wants $190 dollars to check my truck. to fix the recall. Dacono Ford checked out my truck for free and the recall will be done on monday for Free. They went above and beyond to help me. More

45000 mile service on 2016 Explorer Platinum Always great service and very informative staff. Josh is always greats with a smile and gives complete attention to my service needs for our 3 Ford ve Always great service and very informative staff. Josh is always greats with a smile and gives complete attention to my service needs for our 3 Ford vehicles. More

#1 Dealer in sales and priduct What makes Interstate Ford and Stacia Shane and additional staff so great? They go the extra mile to get you the best financing deal for the vehicle What makes Interstate Ford and Stacia Shane and additional staff so great? They go the extra mile to get you the best financing deal for the vehicle YOU want, not the one they want to sell you. We bought a truck from them 4 years ago. Same staff there 4 years later. They are willing to give you top trade, search for all the available insentives and get you financed. And if you are just shopping they take the time to show you what they have and what is available. No pressure to buy today. Give them a shot you won't regret it. More

Straight forward I needed help with financing, and they made it happen. Granted I have good credit. If you’re a responsible individual then the process should go smoot I needed help with financing, and they made it happen. Granted I have good credit. If you’re a responsible individual then the process should go smoothly. More

Great experience. Sara Holman was great to work with. She was diligent, knowledgeable and was low pressure. Buying our truck at interstate ford was a pleasant experienc Sara Holman was great to work with. She was diligent, knowledgeable and was low pressure. Buying our truck at interstate ford was a pleasant experience. More

Oil change I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from the dealership to confirm the issue but none of this information was checked on my appointment and I had to follow up. I received an email with a 10% coupon that never was applied even after pointing it out Plus the waiting room is by the parts department, they should watch their conversations and language. More

Aerien Medina is the best there can be I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before even looking at it, after I scheduled an appt. So this time I called Omera, they could not get it in till after the new year. In desperation I called interstate and spoke to Adrien, he told me he could get it in the next day and let me know what it would take to fix. I got a call at 2:30 the next day telling me it was ready to be picked up at no charge, he said the warranty covered it. It was 2 bad sensors and he did drive it to cycle the exhaust clean. He was very understanding with my very bad attitude. I was in having to drive it to Colo Springs for Christmas, He went above and beyond to make my Christmas very special, and gained my trust back in Ford overall, Guaranteed my truck will never go anywhere else for repair as long as he is there. Thank you Ford and most of all Thank you Adrien. I wish more of the ford dealers had employees with such exceptional customer service skills and understanding issues, as Adrien has. If anyone asks, I would recommend this dealership and Adrien as a 10+ . More