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536 Reviews of Interstate Ford - Service Center
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May 16, 2020
My luggage compartment light kept coming on saying it wasn’t closed. Took it in you charge me $139 to diagnose the problem total was almost $600 to replace lock mechanism and a plug-in. I found the probl wasn’t closed. Took it in you charge me $139 to diagnose the problem total was almost $600 to replace lock mechanism and a plug-in. I found the problem this morning a broken wire. I fix the problem you guys are a rip off I will never use you again. Posting what happened on my Facebook account!!! Thanks to YouTube for pointing out the issue maybe your service dept should check YouTube before they diagnose any issues! EXTREMELY DISAPPOINTED in this company!!! I will only use Ford for warranty issues and not sure you will fix the recall problems. Have owner of Interstate Ford contact if you like, I feel taken advantage of by your service department. You have my number!! More
by Matt
Employees Worked With
Did not know person’s name.
May 16, 2020
Service adviser Adrien Medina was very honest about what I needed for my service. No high pressured additional service just performed what I asked for. I needed for my service. No high pressured additional service just performed what I asked for. More
by hjbgator67
Employees Worked With
April 27, 2020
Great service, did the job very quickly didn’t have to wait around very long. I would recommend it to anyone! I will definitely bring my other forwards here for service. Keep up the great work wait around very long. I would recommend it to anyone! I will definitely bring my other forwards here for service. Keep up the great work More
by snlranch
Employees Worked With
April 25, 2020
Kept the vehicle too long all day. Also changed messages so when I start I get a change oil note. May cost you my business so when I start I get a change oil note. May cost you my business More
by motzie
Employees Worked With
March 26, 2020
I’ve been doing business with Interstate Ford for years now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service per now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service performance. If you’re looking for a reliable dealership to service your Ford vehicle, I would highly recommend Interstate Ford of Dacono. More
by Eric in Firestone
Employees Worked With
Other Employees :
Kirsti Arnold
March 06, 2020
F-350 Warranty repair Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem, before it broke. Parts were not a dealership stock item. Adrien kept me informed of the parts and service progress with updates regarding repair progress. Test drove the vehicle after repairs and was very pleased to see the problem fixed. Thank you More
by pamend0918
Employees Worked With
January 26, 2020
Weather you are buying and or going through service, Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service en Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service enough. I feel who ever you work with will make you feel like you are family. Sean B. More
by Sean B.
January 13, 2020
Resolution of Windshield Issues - Service Excellent Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's recommendation cost $0 and the glass repair shop did the work for free. Needless to say, I am now a loyal customer of Interstate Ford and will drive the extra distance for the great service. Honesty and integrity. More
by Jerry
Employees Worked With
December 30, 2019
Worst Customer Service I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not guarantee it to get done that day, which was fine i didn't mind leaving it for a few days if i had too. Mary Jo was not a pleasure to speak with but i still dropped it off. When i checked in with the Adviser i did not feel very welcomed and felt like i was bothering them...about 5 hours went by and i had not heard anything so i called to see if they thought they were going to get it done so i could figure out my day and a ride home if i could not get the truck back and Mary Jo was very rude again and made sure to point out that i didn't have an appointment (which i knew this when i dropped it off but i did not want to drive the truck with new tires and the alignment being off). I picked the truck up right away and I called Loveland Ford and they are about to finish up the alignment right now as i write this review. More
by tvanproosdy123
Employees Worked With
Other Employees :
Im not sure what the Advisers name was. I think it was Rob.
December 07, 2019
Excellent service for a walk-in on a busy Saturday. I had a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done t a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done there. More
by Potterds
