Interstate Ford - Service Center

Exemplary Service Team It is unfortunate for me, because I do not know a single name of any of the employees, I recognize them by face only. Nevertheless, since I've been ge It is unfortunate for me, because I do not know a single name of any of the employees, I recognize them by face only. Nevertheless, since I've been getting my vehicle serviced at Interstate Ford (it has been a few years) I have no complaints what-so-ever. The same goes out to the sales team as well. I have had many opportunities to speak with the various sales force members and because of their professional attitudes and the way they make me feel like a valued customer, I will buy my next vehicle from Interstate Ford. In the same time I have worked with the parts department and I have seen a complete turn around in their customer service and parts availability. Having no hidden agendas, I will say that past parts service was something to be desired. However, with the addition of the tall blond gentleman, (unfortunately I do not know his name), I buy my parts from them. Great work people; a great atmosphere and a nice facility. More

Adrian does it again I've been having our vehicles serviced at Interstate Ford for over 10 years. During that time I have got to know Adrian Medina for the quality of cust I've been having our vehicles serviced at Interstate Ford for over 10 years. During that time I have got to know Adrian Medina for the quality of customer care he has provided. I try to remember the names of people and places that don't set well with me and I don't usually return to them. I also try to remember the names of the people at the places I return to so can address them when I see them and give my thanks. As well as Adrian, I want to mention Courtney, for her excellent customer serivice skills. There are two things most important to me when I do business with an establishment, customer service and the actual purpose of my visit. In this case to have our 2011 Ford Escape serviced. I do not know the young man who did the actual service but as far as I can tell he did a fine job. More

Thankful for Interstate Ford Interstate Ford has taken care of my needs with my 2008 F350 so well. As a single lady, I appreciate and trust the employees in Service and Parts. Interstate Ford has taken care of my needs with my 2008 F350 so well. As a single lady, I appreciate and trust the employees in Service and Parts. I have to have a dependable vehicle for my business and it is reassuring to have Interstate Ford taking care of me. Thankful for you guys in Service and Parts! More

Engine cooling fan squeaking on spin down, and tire rotation I was disappointed in Ford's response that it is a known problem but they don't feel it needs to be fixed. Service did check it and did a review of c I was disappointed in Ford's response that it is a known problem but they don't feel it needs to be fixed. Service did check it and did a review of critical functions of the truck, without being asked at no charge. A very good service. Service was timely. More

Fantastic Service Department I live in Fort Worth Texas and we come to Erie,Colorado twice a year and unfortunately My 2014 Ford Escape has developed a problem and both times this I live in Fort Worth Texas and we come to Erie,Colorado twice a year and unfortunately My 2014 Ford Escape has developed a problem and both times this service department has handled in very efficiently and fixed it correctly the first time. If I was in the market for a new Ford I would drive the eight hundred miles to InterstateFord t but it, they are a fantastic dealership with an outstanding service department. Richard Bonner Fort Worth Texas More

F350 First Oil change They did a great job of taking care of my new F350 Had some mixed signals with the sales person who told me to come after the first 1000. miles to g They did a great job of taking care of my new F350 Had some mixed signals with the sales person who told me to come after the first 1000. miles to get the oil changed. The service dept. told me that was not true it didn't need to be changed so to bring it in at 3000 this is what I did then was told I didn't need it till the first 5000. we did it 3000 and will be back in at the 7500 mile mark. Over all great experience they were able to get it in on a Saturday. I dropped it off on Friday night and picked it up around 2 pm Saturday. Happy camper. More

1st oil change on 2017 Ford Escape Service Dept was really friendly and helpful. The waiting area was very nice. Had a great cup of coffee while I was waiting. And, the best part was Service Dept was really friendly and helpful. The waiting area was very nice. Had a great cup of coffee while I was waiting. And, the best part was I got to play with a wonderful dog. More

When we finally got the part in This Is tough Jeff was great, very knowledgeable and nice - whenever I called to check in, he gave me a quick status - Problem I had was that it t This Is tough Jeff was great, very knowledgeable and nice - whenever I called to check in, he gave me a quick status - Problem I had was that it took almost two weeks to get the new part in to replace the part. I called every other day to see if it was in yet and/or see when I was able to get my truck back in. More

Awesome and fast. Great professional service and punctuality. Nice waiting area. Happy and friendly faces. Clean. Very close to where I live and convenient. Easy t Great professional service and punctuality. Nice waiting area. Happy and friendly faces. Clean. Very close to where I live and convenient. Easy to schedule and prompt. More

over the top service We had an idiot light pop up and a stubborn tranny that would not shift out of 3 rd gear on our used F-150. On a Monday Morning I called to schedule We had an idiot light pop up and a stubborn tranny that would not shift out of 3 rd gear on our used F-150. On a Monday Morning I called to schedule a service appointment and was told their tranny tech was unavailble for a full week . Jeff knowing our need for the truck and that not having a sevice tech available for a week was unaccetptable reached out to another local Ford dealership that took me in the very next day and had my Vehicle done early that afternoon. It is extremely reassuring knowing people go above and beyond the expected at Interstate Ford in Dacona ---- just a short 15 minute drive from 1-25 and 104 th ave for the best sales and service one could ask for !!! More