Interstate Ford - Service Center

Typical Corporate Mechanic After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, af After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, after all I have a Ford service center 5 min. from my house and elected to drive 45 min. to have our vehicle worked on. We had scheduled an appointment to have the engine splice recall work done and also transmission warranty work. Engine splice work was completed the next day; however, the transmission was a different story. Note; we have only had our vehicle since May 2014 we purchased it with 41,000 miles and currently has 51,000 mi. Long story short 3 weeks later our transmission was rebuilt and we went to pick it up from Interstate Ford, car drove home great, everything seemed fine. Next day, less 16 hrs later my wife goes to start the vehicle and to go to work, car wont start. So I leave work early to head home and try and find out what the problem is. Battery has full charge, and car wont start. Tried jumping, no go. Called Interstate Ford explained the situation, how they had just work on it etc. what they had done, they had Ford's roadside service come tow the vehicle back to Int. Ford. I called them the next business day and asked if they figured what the problem was, their service advisors Jeff and Adriane both said your starter went out, you'll need a new starter. I stated, you guy's will take care it of right??? it must of have been something to do with the work you guys were doing on the vehicle, I wasn't born over night. They resumed to reiterate that they didn't work on anything that had to do with the starter. I stated once again I know your mechanics disconnected the battery and the starter to work the transmission. No we weren't working on it or have any reason to mess with the starter. So, I asked how much is a new starter, $540. What?!! you got to be kidding me. After talking to Jeff and explaining to him my concerns and reasoning he agreed to meet me halfway. I told him to forget about it, I'll have a tow truck on the way and towed it to an honest family friend's auto shop. Within ten minutes of the car getting there, he called me and told me the starter was loose and he had gave it 2 full turns and it started right up. This is exactly why mechanics have bad reps and honestly I'm not sure how these service advisor's sleep at night with their self conscious. I have never gotten online and written a review about anything, but today is a first! sadly I'm sure I'm not the only they have tried to fool or take advantage of. And to be honest with ya I'm sure the other reviews are very biased. More

Tires Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck Went in for 4 new tires on my '13 F-150. Jeff was extremely helpful with ordering and installing tires and maintenance on my truck More

Best Experience With FORD I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he friendly, but he assured me he would be able to take care of me and my vehicle. The entire time he had my vehicle, he made sure I knew what was going on with it. When I came to pick it up, all the issues I had with it were taken care of - it was like I had just bought a new car! I couldn't believe it! Adrien's customer service was the best I have ever seen at a car dealership. I truly mean it! Sometimes you never know what you are going to get when you go to a dealership, but I never felt that way with Adrien. He was confident he could take care of the issues and it is a huge relief to not have to spend thousands like I thought I would! I will never go to another FORD dealership and will let everyone I know how great of an experience I had with Adrien. He's a loyal employee and dedicated to making customers happy. I cannot thank him enough! More

Truck s not running right I have 1630000 miles on my F250 and it has needed new parts lately.Last time I took it in and when I got it back .The work done was what was needed at I have 1630000 miles on my F250 and it has needed new parts lately.Last time I took it in and when I got it back .The work done was what was needed at the time. Truck ran great .But 2 fuel injectors went bad .So back to the shop and now the Truck is running may be better than it ever has.I liked it so much I put a wax job on it.I am looking foreward to the next I hope alot of miles with out any thing going wrong.But if it does I would go back to Interstate Ford in Dacono Co.We live close to each other.Thats nice to. Andy More

2005 F250 6.0 Diesel EGR Cooler replacement OK I am not much on this kind of stuff but on the other hand this I feel is not enough.I know alittle about my 2005 F250 6.0 Diesel and the EGR system OK I am not much on this kind of stuff but on the other hand this I feel is not enough.I know alittle about my 2005 F250 6.0 Diesel and the EGR system.I had a good idea my EGR Cooler failed.Not feeling very well. I went to Interstate Ford in Dacono Co. Had a talk with the Service Advisor Adrien Medina.Now I am all freeked out that it might be more than that .But he said the right stuff and i trusted what he had said.I then had my truck towed over there Thursday.Adrien said he would try and get it in Friday ,Saturdayor Monday all good day for me.I get Home from work FRIDAY and on the answering machine was a call from Interstate Ford and I My Truck was DONE.WOW.Now HAPPY is an understatment .I asked for the TECH. name who is TECH. SCOTT MORGAN. I will be going back there Monday and Thank him for doing a Great job.I have had nothing but Good things to say about this place .I bought the truck there had a blast. Parts dept. I get the part needed and imformation that I need to instale it.And It was a Far Price no the work done. More

Buy and new car I have to say this with the best car experience I've had I was in and out within four hours and I was it was greatly appreciated. And Dennis was a ver I have to say this with the best car experience I've had I was in and out within four hours and I was it was greatly appreciated. And Dennis was a very helpful car salesman he was not pushy at all and I recommend anyone to go see him and buy car from him More

On a winter day, I ended up with a flat tire due to a nail. As a home health nurse, I had a full day of visiting clients but due to the flat tire it was possible that I would not be able to visit everyo nail. As a home health nurse, I had a full day of visiting clients but due to the flat tire it was possible that I would not be able to visit everyone I needed to. The service department not only looked at the tire, they attempted to fill it with air before they saw the nail, and then they were kind enough to put on my spare since they could not repair the hole in my tire - AND they did this free of charge. I don't know what I would have done without their help. Thank you for such wonderful customer service! Tiffany Nurse Next Door More

Service was exceptional. Fast, each step thoroughly explained. Adrien Medina, I felt like the priority of his day. Towed, repaired and back on the road. explained. Adrien Medina, I felt like the priority of his day. Towed, repaired and back on the road. More

I live in the mountains above Boulder and travel over 35 miles to get to this Ford dealer. The service on my 2005 Explorer is always wonderful and Adrien is courteous, knowledgeable, and very professional. miles to get to this Ford dealer. The service on my 2005 Explorer is always wonderful and Adrien is courteous, knowledgeable, and very professional. I've been to Interstate Ford several times now and will continue to have Adrien and his crew provide me with consistently good, prompt and professional service at a competitive price. Thanks guys! More

Our mirror was on warranty and it broke three days after they ordered the part. They still replaced it- took care of the cost for us and everything! It was easy, fast, and convenient! would highly recommend they ordered the part. They still replaced it- took care of the cost for us and everything! It was easy, fast, and convenient! would highly recommend the sales and service department!! More