Interstate Hyundai

Caution Monroe, LA car buyers– 12 weeks to repair an engine! On July 19th, while traveling in Louisiana, the engine failed in my 2013 Hyundai Tucson. It had under 100K miles and one owner, I was conf engine! On July 19th, while traveling in Louisiana, the engine failed in my 2013 Hyundai Tucson. It had under 100K miles and one owner, I was confident this would be covered under the warranty and had it towed to Interstate Hyundai. It took them A WEEK, and me having to go in person, to find out the engine failed (something I told them day 1). They quoted me prices to repair. I had to tell them to contact Hyundai, as it should be covered. Fast forward 3 WEEKS, the dealership FINALLY got all the information Hyundai needed to determine this was covered and provide me a rental (I had to get Hyundai Motors involved). It then took another 9 WEEKS for them to complete the repair with little to no communication. I worked around dealerships for a large part of my career and dealt with at least 100 dealerships. In my opinion, Interstate Hyundai has a poorly run service department. If you buy a Hyundai in the Monroe area and want it serviced, I fear you will have to drive to other cities (Jackson, Shreveport, Alexandria) to get competent service from a Hyundai Certified dealer. More

Do Not Buy From Here. In fact RUNNN !! # 1. Purchased a 2017 Hyundai Accent Hatchback on May 2019. The Auto check vehicle .history report presented to me, showed no accidents , no damage & # 1. Purchased a 2017 Hyundai Accent Hatchback on May 2019. The Auto check vehicle .history report presented to me, showed no accidents , no damage & no insurance loss's when IN FACT, after getting insurance thru progressive and getting a C.L.U.E report showed 3 hits for insurance claims/accidents prior to my purchase .Has had faulty repair work done to it also.Having to guess I would say it was done there at their shop , because no self respecting body shop would do that crappy of work. # 2 was odometer and paperwork did not match . 4,000 miles difference. Have been in contact many times.First contacted them 3 days after buying car to which they have not resolved the issue's. Mr. Lott and Mr. Patenaude have since been fired. More

Buyer beware Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after m Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after multiple calls to the sales manager. They also attempted to overcharge me on sales tax. The sales tax in my parish is 9%. They tried to charge me 10.4%. Do not trust them! I'm 48 years old and this is the worst experience I have had. I had to walk away from the deal because of the way they treated me. Brian, the general manager was extremely rude and condescending to me. There are too many other dealers out there who are willing to negotiate with you. Do not buy here!! More

Buyer beware Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after m Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after multiple calls to the sales manager. They also attempted to overcharge me on sales tax. The sales tax in my parish is 9%. They tried to charge me 10.4%. Do not trust them! I'm 48 years old and this is the worst experience I have had. I had to walk away from the deal because of the way they treated me. Brian, the general manager was extremely rude and condescending to me. There are too many other dealers out there who are willing to negotiate with you. Do not buy here!!m More

Excellent salesman experience and sevice Couldn’t be happier with all our needs Justin Worthington was very friendly and professional and put a smile on our face. Love our SUV Couldn’t be happier with all our needs Justin Worthington was very friendly and professional and put a smile on our face. Love our SUV More

I had a great experience buying my new car!! My experience with Interstate Hyundai was wonderful. From the greeting to the end of the sale I felt comfortable with the whole process. My salesman J My experience with Interstate Hyundai was wonderful. From the greeting to the end of the sale I felt comfortable with the whole process. My salesman Justin was very knowledgeable about the car and was very nice. If you want a great deal without all the hassle go see Justin. More

Great experience We bought this car for our daughter and Justin took his time to explain everything to her. Usually salesmen speak to only the people buying and not th We bought this car for our daughter and Justin took his time to explain everything to her. Usually salesmen speak to only the people buying and not the one driving. Thanks for that More

Amazing It was a great experience! Everybody was very friendly especially Justin! I always highly recommend anybody who is going to buy a car to go here to Ju It was a great experience! Everybody was very friendly especially Justin! I always highly recommend anybody who is going to buy a car to go here to Justin. More

Great saleman Great customer service from the time we drove up on the lot. Our saleman Justin Worthington was both friendly and approachable. He pointed out all the Great customer service from the time we drove up on the lot. Our saleman Justin Worthington was both friendly and approachable. He pointed out all the features of the Hyundai Santa Fe that we were looking at. He made the whole process from the greeting to the handshake after the deal a very pleasant experience. More