Inver Grove Ford Lincoln

I would give zero stars. From 3/30/22 to 4/20/22, my truck sat at Inver Grove Ford to be repaired, and I was charged $788 for them to NOT repair my truck. I ended up bringin From 3/30/22 to 4/20/22, my truck sat at Inver Grove Ford to be repaired, and I was charged $788 for them to NOT repair my truck. I ended up bringing my truck to Hudson Ford and they repaired my truck properly, costing me another $900. I was in constant contact with management at Inver Grove. Tim Sundberg said they did nothing wrong and the work was fine, Eric refused to offer any assistance, and owner Mike Saxon just stopped responding to me. Inver Hills Ford sat on my truck for weeks, ignored what I told them, didn't properly address the computer issue, which was due to them not fixing the tire sensor monitor before programming my computer, instead they told me I needed a new computer. They lied about the service they did complete, by saying my truck was done, but when I went to pick it up, I started it and my dash lit up. If they checked everything like they said they did, they too would have seen that dash an would have fixed those issues before they called me to say it was done. Management did nothing about my dispute and told me to basically kick rocks after their incompetent work. The story: My truck was stolen in March of 2022. I filed a claim with insurance and sent insurance my keys. Police found my truck 2 weeks later, and insurance towed it to Inver Grove Ford to get checked out. Since we no longer had the keys, I informed Ford not to lock the truck, since it would not be able to be opened and the alarm system would continue to go off. I told Ford I would get them the keys and again to not lock the vehicle. IG Ford did not listen, and locked the truck, setting off the alarm system, and they were unable to open the truck. They called and informed me of this, and I told them they could not do anything else until they got the keys for the truck. IG Ford then made a key for the truck, programmed it, and tried to use it, but they could not get the alarm system to stop still, due to not having the original key. Ford told me I needed a new computer. I bought a new computer for $293 and gave it to Ford to install. They stated they programmed the computer and the truck was now fixed. However, when I went to pick up my truck, the dome light was flashing, the radio did not work, the tire sensor monitor light was on. IG Ford said they would look at the truck again, and then told me the computer I bought was bad. I did my own research by calling around to other dealerships and found out that the tire sensor monitor had to be off before the computer can be programmed. I talked to the owner, Mike Saxon at Ford, Tim Sundberg, who denied doing anything wrong, even though the dispute showed they did, Mike refused to call me back, and Eric refused to help. I told him the issue of needing to replace the tire sensor monitor, and how his people were not properly fixing with the truck. I was told they would not fix the tire sensor monitor because that wasn't the problem; he said the problem was that I needed a new computer. I had no choice to pay the bill for faulty service, for they would not give me back my truck otherwise so I could bring it somewhere else for service. I took it to another Ford dealership in Hudson, WI and explained the situation. They agreed that the tire sensors needed to be replaced in order to properly program my computer, which was the job to be done in the first place at the first Ford dealership. I paid another $906.51 for Hudson Ford to fix my truck properly, after paying Inver Grove Ford $788.01 to not fix my truck, cause further damage, and buy a new computer when my original one was fine. I did NOT need a new computer, and, in fact my original computer was not faulty, after Inver Grove Ford told me it was. Hudson Ford fixed my truck. More

I worked with Catrina in financing for my vehicle and she was exceptional! She is super friendly and knowledgeable. It was great working with her. was exceptional! She is super friendly and knowledgeable. It was great working with her. More

We worked with Kevin Melchior on our Bronco Sport purchase. He was fantastic and very thorough. The team was great to work with and Sarah in Finance was amazing.. All in all what an amazing experi purchase. He was fantastic and very thorough. The team was great to work with and Sarah in Finance was amazing.. All in all what an amazing experience. More

Pleasant to deal with, friendly and helpful and very customer focused. They answered all my questions and even answered more questions after I owned the truck for a few weeks! customer focused. They answered all my questions and even answered more questions after I owned the truck for a few weeks! More

My experience with Inver Grove Ford was excellent, they were very helpful throughout the process. were very helpful throughout the process. More

I was able to find a new truck without having to wait! The transaction was easy and I'd recommend Inver Grove Ford to anyone looking to buy a new truck! The transaction was easy and I'd recommend Inver Grove Ford to anyone looking to buy a new truck! More

Very relaxed atmosphere. Everyone is very friendly. Just a great experience there Jeff our sales person was amazing. Very knowledgeable. Everyone is very friendly. Just a great experience there Jeff our sales person was amazing. Very knowledgeable. More

The worst dealership I have ever seen. They tried charging me 4 times what all other local ford dealerships quoted me because I had it towed there. I had it towed 2 hours to my local shop. Managers w charging me 4 times what all other local ford dealerships quoted me because I had it towed there. I had it towed 2 hours to my local shop. Managers were rude and didnt care. More

Salesman and mgr were very pushy. Did not answer questions.Loved the truck I was looking at but overall a real bad experience. questions.Loved the truck I was looking at but overall a real bad experience. More

I purchased a new 2014 F-150. The sales team was fine and for the first three years the service department was very good. About 2018 it became difficult to get in the 'Quick Lane' and larger services we and for the first three years the service department was very good. About 2018 it became difficult to get in the 'Quick Lane' and larger services were done poorly. Sorry, but I'll never purchase from Inver Grove Ford again. More