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Inver Grove Ford Lincoln
Inver Grove Heights, MN
385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 385 reviews
July 05, 2019
purchased used vehicle Excellent staff addressed issue I brought up. Did everything needed to fix small issue. Would do business again with Inver Grove Ford-Lincoln deale Excellent staff addressed issue I brought up. Did everything needed to fix small issue. Would do business again with Inver Grove Ford-Lincoln dealership. ty More
by care
Employees Worked With
Joe Christy
June 08, 2019
Poor service Made an appointment for power steering problem on Friday, no appointment available till Tuesday 9:15 AM, car delivered midday Monday, Tuesday 11:4 Made an appointment for power steering problem on Friday, no appointment available till Tuesday 9:15 AM, car delivered midday Monday, Tuesday 11:45 AM I called to see where progress was, told not being serviced yet two cars in front of mine, 4:30 I was called and told parts needed be there in two days, ordered rear brakes to be done, parts came in Thursday. 11:30 Friday they started steering problem (4 hr job) car would be done about 4:30. Then had brake job to do. Evidently no time between Tuesday and Friday to do the brakes. Got car at 6:25 Friday afternoon. So between Tuesday appointment, they didn't make, and Friday finish time not made very very disappointed in service. First and last time I ever have taken my car to a dealer, never will again. More
by Very dissatisfied
Employees Worked With
Ryan
May 24, 2019
Service I own a 2017 Lincoln MKc, Came in for a service issue yesterday, May 23rd, which was quickly resolved. I want to thank both Eric Lijewski and Mark I own a 2017 Lincoln MKc, Came in for a service issue yesterday, May 23rd, which was quickly resolved. I want to thank both Eric Lijewski and Mark Letizio for their quick and professional response. Your team was very supportive and as a customer appreciate this!! Txs.. Tony More
by Tony
Employees Worked With
Mark Letizio, Eric Lijewski
July 06, 2018
Honest service I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional! More
by Tim O
Employees Worked With
Ben Saxon
June 13, 2018
Service Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. More
by jenjen
Employees Worked With
Joe in service
May 04, 2018
Poor quality I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem not a customer! More
by reports12
Employees Worked With
Jim
February 22, 2018
Excellent service everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. More
by Angie Wilson
Employees Worked With
Eric Lijewski
December 20, 2017
Quick Lane is a bad idea. I have bought new from IGF 2011 and 2017 F150's. Everytime I have stopped in the Quick Lane the estimated time to get in was greater the 1 1/2hours p I have bought new from IGF 2011 and 2017 F150's. Everytime I have stopped in the Quick Lane the estimated time to get in was greater the 1 1/2hours plus the time to service, it didnt matter what time of day they were backed up. They do not take appointments for oil changes and tire rotations they require you to use Quick Lane per the service counter. This is not a customer focused service department. At least give your customers the option to use schedules service. More
by Mark
Employees Worked With
Quick Lane Service Desk
November 01, 2017
Over 2 day break job I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. More
by Chadlyh
Employees Worked With
Jarid
October 20, 2017
9 days for repair. Never returned one phone call. We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my life. Our last experience was beyond the pale. We literally drove there twice to get updates as they wouldn't return phone calls. BOTH times they said our service representative was off and they didn't have paperwork. You cant make this up. While we were waiting, two other people came in with the complaints about lack of responsiveness. Not one person we talked to apologized. In fact they acted like we were the problem. Our representative went on vacation and left NO paperwork. Shame on them all! Had a similar experience with the most repairs on our other Ford. NEVER use them for service. More
by Joe Flabeetz
Employees Worked With
Ted LaFleche--each time
