Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.9
1,643 Reviews
Call Dealership (508) 921-1900
View Awards

395 Providence Hwy

Westwood, MA

02090

Directions

By Type

Showing 1,643 reviews

November 04, 2026

Excellent and courteous well informed our sales representative was very nice and helpful he found the color car we liked More

by daventass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Lopes, Miguel Banos
Print
November 03, 2026

Appreciated the personal interaction with Samuel, running me through the diagnosis, the cost to repair the vehicle, and then the consistent communication throughout the day on the status of the repair. More

by mikere22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Print
November 02, 2026

Very organized customer service and intake. Love the video of the service and technicians explanation of recommendations. More

by Aberryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Print
Nov 03, 2026 -

Ira Acura Westwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2026

Matt and his team are always professional and efficient! I don’t bring my car anywhere else for servicing but Ira Acura- Westwood. Ive been coming here for yearsss and will continue to be a lifetime custome More

by chanissev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Andrade
Print
October 29, 2026

I had an excellent experience with Damian Taylor at Acura in Westwood! He went above and beyond, arranging a loaner while my car was being repaired and following up afterward to make sure everything was goin More

by Vero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Taylor
Print
Oct 31, 2026 -

Ira Acura Westwood responded

Hi, thank you for your wonderful feedback! I'm thrilled to hear that Damian provided you with such attentive service and that our mechanics made your car feel brand new. We pride ourselves on professionalism and teamwork, and it's great to know that Damian's efforts made a positive impact on your experience. We look forward to serving you again!

October 27, 2026

Fast and professional service. Marc provided clear explanations of work being done and was pleasure to deal with. More

by Seb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Print
Oct 30, 2026 -

Ira Acura Westwood responded

Hi Seb, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2026

I was surprised by the bill as they added $32 for shop charges. Completely ridiculous charge. More

by Imtiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
Print
Nov 02, 2026 -

Ira Acura Westwood responded

Thank you for your review regarding the shop charge also known as shop fee or rag fee. This is a percentage of parts and labor that we cap at $48.88. This is an auto charge to every repair order and is used to pay for supply and products that we use one everyones vehicles such as cleaning products, lubing products, disposal of contaminants removed from vehicles etc. These items we cant individually charge each person. For example if we use a quarter can of brake clean to clean your brakes we would charge for the whole can. This being said this is a fee that every shop in the state charges but I will say we are among the few shops that cap it. Also would like to state that this fee is disclosed on the repair order you sign allowing us to work on your vehicle. This being said I dont want anyone leaving hear feeling upset or alienated and would like to speak with you to see if we can resolve this. Please call me, Joe, at 508-921-1926. I look forward to hearing from you. Joseph Sacchetti Service Director - Ira Acura Westwood jsacchetti@group1auto.com

October 20, 2026

Sam was very helpful in getting my vehicle in for service quickly while I waited More

by Jpgoldman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Print
Oct 21, 2026 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 20, 2026

Sam helped me out by booking a last minute appointment to get my tire fixed! More

by debrablandin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Print
Oct 21, 2026 -

Ira Acura Westwood responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2026

Excellent service from factory trained technicians at a reasonable price. I always feel confident that my Acura is in top running condition when I leave and aware of any service items that have to be addre More

by rbalboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Louback
Print
Oct 20, 2026 -

rbalboni responded

Excellent service from Sam and Acura of Westwood!

1
2
...
165