Ira Acura Westwood

Great service team and Sam my service technician was very knowledgeable and helpful in explaining what was needed and recommended without a high pressure sales pitch. knowledgeable and helpful in explaining what was needed and recommended without a high pressure sales pitch. More

Marc and the Acura team do an outstanding job of keeping my 2001 Acura with 185,000 plus miles running smoothly and safely. Customer care is outstanding! I feel like a VIP from the moment I bring my car in, my 2001 Acura with 185,000 plus miles running smoothly and safely. Customer care is outstanding! I feel like a VIP from the moment I bring my car in, to the moment I pick it up and every step in between. I'll always bring my car here even if I move out of state because the service is so exceptional. The use of a loaner car enables me to continue to live my best life ever even when my car is in the shop for maintenance. Many thanks! More

* Scheduled a test drive for a specific vehicle - ended up test driving another one because they "forgot" to fill the gas. * Saleman failed to fulfill his job: ** suggesting good rate for excellent cr up test driving another one because they "forgot" to fill the gas. * Saleman failed to fulfill his job: ** suggesting good rate for excellent credit but ended up higher than what was presented before signing; ** promised registration done the same day as/ next day of delivery date, ended up waiting for next week after a long weekend ** when registration done, he lost it somehow, while lying that they put it in the vehicle's compartment box - only realized when I drove home ** took almost 2 weeks for truying, but failed, to clear up the Acura Link - frustrated by false promises, one after another, I had to call Acura myself to have it done in 15' * Complained to the lady that assigned the saleman to my case and all I got was just generic wordings - no action. What a negative of an experience! More

My experience with Ira Acura Westwood has been professional and courteous. The staff is knowledgeable. professional and courteous. The staff is knowledgeable. More

I never have a problem up there the service is great the people are great that's why I keep on coming up there people are great that's why I keep on coming up there More

Great service, fast and easy - provided me a veteran’s discount, free wash was a nice bonus - thank you discount, free wash was a nice bonus - thank you More

Everyone was very nice and helpful. Damian was very professional and provided great customer care and service. Damian was very professional and provided great customer care and service. More

Good service! George communicated with me via text with updates and also emailed my husband (per my request). The car was checked, one thing was replaced and it wa George communicated with me via text with updates and also emailed my husband (per my request). The car was checked, one thing was replaced and it was returned to me after a complimentary wash. I was pleased! More

Prompt, courteous and friendly - answered all my questions . Offered suggestions but not pushy. Kept me informed of progress questions . Offered suggestions but not pushy. Kept me informed of progress More

Steve Jolly is the best service advisor… He is always smiling, offers you the best deals and always explains and recommends the necessary services. ACURA Westwood is also a great dealership and lucky t smiling, offers you the best deals and always explains and recommends the necessary services. ACURA Westwood is also a great dealership and lucky to have Steve and all their service advisors. Great teamwork. Leenie More