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Ira Acura Westwood

Westwood, MA

4.8
1,251 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,251 reviews

May 06, 2025

This my third Acura that I buy from Acura of westwood/Mass. i am very satisfied with the sales department. More

by Julio Campos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde, Michael Nicoletti, Ashley Brogan
May 05, 2025

This dealership is extremely helpful and courteous. Trevor went above and beyond getting my new RDX ready for me to take home. This is a 5 star dealership. I will be returning when I am ready for my ne More

by mlebrun5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor
May 04, 2025

Excellent experience. They went above and beyond. Very knowledgeable and very good customer service & hospitality. More

by jen.pinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins Acura Dealership
May 04, 2025 -

jen.pinet responded

Thank you ! Justin Robbins

May 04, 2025

The only place that I trust with my Acura. Best customer service. Thank you Justin. More

by cjp617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins
May 06, 2025 -

Ira Acura Westwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. Thank you, and have a fantastic day!

May 02, 2025

Treated well and with respect. Very knowledgeable. Fast service. Would recommend to family and friends. More

by beanie0879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nicoletti
May 04, 2025 -

Ira Acura Westwood responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2025

I went in for service. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. More

by amorrabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
May 04, 2025 -

Ira Acura Westwood responded

Thank you Alex for leaving a review about the things we did well and the things we fell short on. I would like you to reach out to me at my direct line 508-921-1921 I have also left a voice message on your cell with my direct line. I look forward to getting this resolved and working with you. Joseph Sacchetti Service Director Ira Acura Westwood 508-921-1921 Jsacchetti@IraAcura.com

May 05, 2025 -

amorrabal responded

Update: I didn't want to make it seem that Steve provided me with bad service he did his part. Everyone did, just unfortunate it wasn't diagnosed after many hours there. But this has been rectified immediately. Both Joe and Steve went the extra mile to get me back in there, give me a loaner and was able to properly diagnose the issue and provided me solutions to get it fixed. I want to thank everyone for providing great customer service. Steve almost got me to leave me current vehicle and buy another one. I will continue going to Ira Westwood and continue working with Steve.

May 01, 2025

Very professional and efficient. Exceptional service . Can’t thank them enough. Highly recommend it to everyone. More

by francisco.a.castillo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garvin (Malcolm)
May 04, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2025

Accurate reporting and timeliness. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs. More

by Addy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
May 02, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

Great job by technician nice and clean job great costumer service from the service department steve and Jeff More

by Mguerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 01, 2025 -

Ira Acura Westwood responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

I just had my first service there and the customer service was EXCELLENT. I was treated very kindly and quickly upon arrival and kept very well informed. The video of the car inspection was helpful an More

by HY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nicoletti, Ashley Brogan
Apr 29, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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