Ira Acura Westwood

Marc Cesare did a great job assessing my concerns. I would highly recommend service at the dealership I would highly recommend service at the dealership More

Worst dealership ever. It was formally Walpole Acura, and due to something got sold to the Prime Acura dealership.part of prime dealerships in Massachusetts. Due to more It was formally Walpole Acura, and due to something got sold to the Prime Acura dealership.part of prime dealerships in Massachusetts. Due to more issues there was a news feature on TV and newspaper prime 'sold' to IRA dealership. I owned my 2014 Acura since 2013 and have had to deal with 3 different ownership issues, each time getting worse services. But prices have gone way upward for less service and more talk. Below is a list of current employees, I have not dealt with them just ones that for some reasons are no longer listed as the dealership staff. I am sure this will not be published but the service manager will recognize this Communication. Avoid the dealership. BUY A HONDA INSTEAD. I had Hondas and received much better service,and they are more accessible and easier dealing. As a side when I purchased the car I had to wait on pick up day over 5 hours. They messed up all paperwork than told me the sales price was incorrect and even refused a state inspection sticker for a 57+ thousand top model mdx purchase. The car had 6 recalls, I had to go to a different dealership for one safety issue to get promptly serviced. Avoid them if possible More

Great service, car was left super clean and sparkling. Communication was very good. Marc did a great job Communication was very good. Marc did a great job More

Noah Stern was fantastic to work with. He explained everything to a T and was a very thorough. Noah was very personable and has excellent customer service skills. He explained everything to a T and was a very thorough. Noah was very personable and has excellent customer service skills. More

Excellent service. Communication is great…can approve service online or via call. Had my car towed on a Sunday and left overnight. Ready Monday afternoon. Can’t ask for Communication is great…can approve service online or via call. Had my car towed on a Sunday and left overnight. Ready Monday afternoon. Can’t ask for more More

Service Department is always professional and excellent Marc Cesare and the team are the reason I buy at Ira Acura Thank you excellent Marc Cesare and the team are the reason I buy at Ira Acura Thank you More

Great service/communication! They also finished my service relatively quick. I loved my overall experience and will be back! They also finished my service relatively quick. I loved my overall experience and will be back! More

This location has some of the best employees,and management. They go above and beyond. management. They go above and beyond. More

The salesperson to the finance person are all so nice. It was a wonderful and easy day of car shopping. It was a wonderful and easy day of car shopping. More

Very slow service. Went in for oil change and tire rotation and it took 2.5 hours. Some of delay (20 min) was due to waiting for a decision from me but otherwise this w Went in for oil change and tire rotation and it took 2.5 hours. Some of delay (20 min) was due to waiting for a decision from me but otherwise this was too long More