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Ira Acura Westwood

Westwood, MA

4.8
904 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 904 reviews

September 13, 2019

Great service. Great results. Great vehicle My car went in for routine service, recalls and updates. I am driving a new vehicle. It feels great. It looks great and I feel safe driving it. Thank More

by Sue C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager George
Sep 13, 2019 -

Ira Acura Westwood responded

Hi Sue! Thank you for your review of Prime Acura - Westwood. It's great to read your kind words about our team and your feedback regarding your recent service visit. We would love the opportunity to work with you again soon! Have a great day!

September 12, 2019

The service person George was very friendly, kept me updated Happy with the service, people were helpful, kept me updated , gave me list of services need in future, enjoyed having a clean car to leave with More

by Sued
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Sep 12, 2019 -

Ira Acura Westwood responded

We love happy customers so this is great to read! Thank you so much for coming to Prime Acura - Westwood for your auto service needs. We appreciate your support.

September 11, 2019

Service on vehicle 9/10/2019 Always excellent service. Never wait long. Service advisor keeps you up to date with your maintenance. This is my 5th Acura from Prime Acura. Servi More

by Meow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Roy
Sep 12, 2019 -

Ira Acura Westwood responded

We love hearing from our loyal customers and especially knowing that you continue to have great experiences. Thank you for purchasing your five Acura's here at Prime Acura - Westwood and for returning for service. We're thankful to have your business and this fabulous five-star review!

September 05, 2019

Great service center Having my car serviced at Acura was great. I received a loaner car and a ride to work at times I didn’t need one ! More

by CarguyJMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin,Mark, Allegra
Sep 06, 2019 -

Ira Acura Westwood responded

Thank you for coming to Prime Acura - Westwood for your auto service needs! It makes us smile to hear that you had a five-star visit. We hope to work with you again in the future.

August 31, 2019

Shady I took it for a test drive It was fine They made me wait two hours to pick it up the next day and that night I noticed a chip in the windshield More

by Snakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darwin and Jose
Sep 19, 2019 -

Ira Acura Westwood responded

I'm sorry to see that you feel this way and can assure you we wouldn't intentionally hide anything. I'd like to speak with you to address your concerns. Please feel free to reach me anytime as well. Thank you, Jose Silva - General Sales Manager - 508-921-1977

August 30, 2019

Quick and easy I honestly have to say this was best experience. Youssef made this process very enjoyable. I will tell all my friends Prime Acura is the way to go. A More

by SRoffo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssef Girgis also Johnny Dang
Aug 30, 2019 -

Ira Acura Westwood responded

It's wonderful to hear that you had such a great car-buying experience at Prime Acura - Westwood with Youssef and Johnny! Thank you so much for referring us to your friends. We hope you love your new ride.

August 29, 2019

Upfront and Honest. No pressure and great service. Sales person Charles helped to get 3 white MDX 2019. He is very honest and upfront person. Finance managers Mike and Hernandez were great too. Guided More

by MChinwala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Rezil
Aug 29, 2019 -

Ira Acura Westwood responded

Thank you for review of Prime Acura - Westwood. Congrats on the purchase of your 2019 Acura MDX! It's wonderful to read how Mike, Charles, and Hernandez demonstrated great customer service to you during this buying process. We hope to see you again soon and have a great day!

August 28, 2019

Excellent experience Salesperson was patient and helpful. Financing was crystal clear with no surprises! Have not purchased a car in 13 years and was pleasantly surprise More

by Happy Teacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssef Girgis
Aug 29, 2019 -

Ira Acura Westwood responded

Thank you for choosing Prime Acura - Westwood with your vehicle purchase! We love knowing that you were pleasantly surprised with your experience and appreciate your five-star review!

August 28, 2019

Excellent service I am extremely satisfied and happy with the customer experience given at the dealership. Mark and Noah are a delight to deal with. They provide accura More

by CustomerTrust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Caesar, Noah Stern
Aug 28, 2019 -

Ira Acura Westwood responded

We are lucky to have Mark and Noah as part of the Prime Acura - Westwood team and are lucky to have you as a customer! Thank you so much for stopping by to commend them. We are very glad that you are satisfied with the service you received.

August 27, 2019

Easiest purchase I have ever had I have purchased 14 vehicles all from dealerships...PRIME ACURA was by far the best to deal with! All of the staff is knowledgeable and friendly! Fadi More

by Medeiros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadia, Rafael, Johnny
Aug 27, 2019 -

Ira Acura Westwood responded

For you to say that we delivered your best car-buying experience makes our day! We are overjoyed that Fadia, Rafael, and Johnny delivered five-star service. Thank you very much for recommending us and sharing your positive feedback. We hope that you're absolutely loving your new car!

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