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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,572 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,572 reviews

September 27, 2024

Excellent service, clean, bright facility, generous loaner to cover time needed for repairs, clear communication. More

by JC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept -
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Oct 02, 2024 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Everything was fine until the sales manager tried to sell me all the additional converges. More

by Pontiac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
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Sep 29, 2024 -

Ira Acura Westwood responded

Pontiac, Thank you for sharing your feedback about your recent car purchase experience. We appreciate your business and are committed to providing excellent customer service. We apologize if you felt pressured to purchase additional add-ons. Our goal is to offer a variety of options to meet our customers' individual needs, without pressuring them into making unnecessary purchases. We will review our sales processes to ensure that our customers feel comfortable and informed about their choices. Please feel free to contact us if you have any further questions or concerns. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

September 24, 2024

Excellent service from Emmanuel. Explained everything clearly and made it a smooth process. I’ll be going to him every time. More

by Nicolerds1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Sep 29, 2024 -

Ira Acura Westwood responded

Hi, thanks for your praise and kind comments about Emmanuel. We look forward to your next visit! Take care!

September 24, 2024

Service was wonderful for me this morning. Justin was friendly and helpful. I didn’t have too long to wait either!! More

by pguravage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service
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Sep 29, 2024 -

Ira Acura Westwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. If you have any further questions, please give us a call. We're always happy to help!

September 24, 2024

Great staff, always a pleasure. I've gone in without an appointment and they have taking me in. More

by Berto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 29, 2024 -

Ira Acura Westwood responded

Hi Berto, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

I went in to get a service on my MDX, I worked with Emmanuel and he was create. He was very professional and took the time to explain everything and made sure the service was done as quick as possible. More

by talhamirza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Sep 28, 2024 -

Ira Acura Westwood responded

Hi, we are very happy Emmanuel could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2024

This dealer is great. My service advisor Emmanuel stayed in contact and kept me in the loop while my car was being serviced. More

by Alfredo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Sep 22, 2024 -

Ira Acura Westwood responded

Hi Alfredo, we're happy to hear you had such a positive experience with Emmanuel! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2024

Mathew was very attentive; explained all repairs as well as the associated costs. Great to meet and work with. More

by michaelpstanley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 21, 2024 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with Mathew! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2024

I've always had excellent Customer Service from Acura's Service Dept. I was told what I needed done on my truck and the job was completed with excellence. More

by SAIGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
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Sep 21, 2024 -

Ira Acura Westwood responded

Hello Saigon, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 18, 2024

I have been coming to Acura Westwood for years and have leased several cars. Joseph Sacchetti has a wonderful team of service representatives and Noah Stern is the best. Accommodating, very attentive to cu More

by JOANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern, Joseph Sacchetti
Report | Print
Sep 21, 2024 -

Ira Acura Westwood responded

Hi Joanna, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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