Back

Ira Acura Westwood

Westwood, MA

4.8
1,289 Reviews

395 Providence Hwy

Westwood, MA

02090

Directions

By Type

Showing 1,289 reviews

March 10, 2021

Great experience buying my first Acura with salesman Clyde Brown. Would recommend him to any of my family and friends. Love, love my new Acura. Also found all the staff friendly and finance guy Charles More

by Sharon
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Charles Rezil
Mar 10, 2021 -

Ira Acura Westwood responded

Welcome to the Prime Acura Westwood family, Sharon! It makes our day to hear that Clyde and Charles made your car-buying experience so special. We wish you many happy miles in your new vehicle!

March 09, 2021

My husband & I are very impressed with the service department’s overall EXCELLENT performance! Justin Joseph the Service Consultant who attended to our needs re: our 2020 Acura RDX TECH AWD’s due More

by Happy Customers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Joseph
Mar 10, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Prime Acura - Westwood, and we will certainly let Justin and our team know that you appreciate their help. If you and your 2020 Acura RDX TECH AWD ever needs anything else, don't hesitate to come back and see us again!

February 28, 2021

i have used acura of westwwod many times and iam always very pleased with all around great service they go above and beyond thank you for excellent service More

by jshamoon9@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
george service dept
Mar 01, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Prime Acura - Westwood, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

February 23, 2021

The service representative was sullen, the service took forever to provide and they did such a poor job of cleaning my car that my wife couldn’t believe it had been cleaned. So, not overwhelmed with the ex More

by Kunemund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 24, 2021 -

Ira Acura Westwood responded

I am sorry to hear that you did not have a better experience working with us. We strive to make the servicing process go smoothly, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing, please give me a call when it is best for you. Thank you, Curt Douglas - Service Manager - 508-921-1921

February 22, 2021

I have used this dealer before and was very pleased with the service I have received over the years. I was returning a leased car and leasing a new one. I wanted the same car , an RDX, 2021. The salesman , More

by adeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did talk to any of the above managers. we were assigned Anthony and he was waiting for us when we arrived at designated time.
Feb 22, 2021 -

Ira Acura Westwood responded

It makes all of us at Prime Acura - Westwood so happy to hear that you're enjoying your new Acura RDX. Congratulations! We appreciate you sharing this feedback about Anthony and our team and are so grateful for your repeat business. Thank you so much for stopping by to post a review!

February 19, 2021

The service people are great but the dealership won’t deal with the insurance company. They make the customer pay and chase the insurance company to be reimbursed. They aren’t concerned about being easy More

by Skipt08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Youssef Girgis
Feb 24, 2021 -

Ira Acura Westwood responded

We strive to provide accommodating service and I apologize that there wasn't more we could do to assist with your insurance company. I appreciate you taking time to share as we are always looking for ways to improve the experience of our guests. If there is anything further you would like to discuss or if there is anything that I can do to assist you, please give me a call. Thank you, Curt Douglas - Service Manager - 508-921-1921

February 17, 2021

I Went in for an oil change and normally they give you a free car wash and vacuum the car. The car wash was fine but as i went to look around my car I notice that they pushed all the salt and dirt under the More

by Customer review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fadia Chamoun
Feb 17, 2021 -

Ira Acura Westwood responded

This is a disappointing review to read, and it doesn't sound like the communicative and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened during your visit and see if I can clear up any confusion about our service recommendations. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Curt Douglas - Service Manager - 508-921-1921

February 10, 2021

Problem with my 2011 MDX ,called Clyde Brown he got wright back to me and sent me up with Justin, who was very helpful with explaining problem and repair was fast and efficient More

by Jarsar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Joseph, Clyde Brown
Feb 10, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Clyde and Justin took good care of you and your 2011 Acura MDX here at Prime Acura - Westwood, and if you ever need anything else, don't hesitate to come back and see us again!

January 30, 2021

The attention and service that George provided to me and the car were top notch. Very professional and he explained everything in good detail. Cost estimate included. More

by mlawton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Feb 01, 2021 -

Ira Acura Westwood responded

Thank you so much for the wonderful feedback about our service! We are glad to hear that George provided informative service about your repairs and took excellent care of your vehicle. Hope to see you next time at Prime Acura - Westwood!

January 14, 2021

This is a very nice dealer and has a very responsible and attentive staff. The best custemer service. At the time of my service they made me feel at home with good communication. More

by Yane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George from service department
Jan 15, 2021 -

Ira Acura Westwood responded

Thank you for trusting Prime Acura - Westwood with your business. We strive to deliver exceptional customer service and I am glad that came through to you!

...
89
...