Ira Acura Westwood

My wife and I have leased or purchased several vehicles from Prime over the past 15 years. The sales staff is always very accommodating and easy to work with. Tholemson Francois was the sales person. He d from Prime over the past 15 years. The sales staff is always very accommodating and easy to work with. Tholemson Francois was the sales person. He did a great job and I would recommend him to others. More

Very consistent a pleasure to work with extremely efficient goof follow up throughout always concerned and empathetic to customer , Staff is friendly and very helpful. Fadia and Amie are amazing. efficient goof follow up throughout always concerned and empathetic to customer , Staff is friendly and very helpful. Fadia and Amie are amazing. More

I was treated with respect and a smile from beginning to end. I live 30 mins away from the dealer and drive here than my local dealer because of the service i receive. end. I live 30 mins away from the dealer and drive here than my local dealer because of the service i receive. More

Very consistent a pleasure to work with extremely efficient fantastic follow up throughout always concerned and empathetic to customer I was in retail sales myself and he’s a real find efficient fantastic follow up throughout always concerned and empathetic to customer I was in retail sales myself and he’s a real find More

I received excellent service. Been a customer for 30 years. George is always professional, attentive and thorough. I recommend Claire Acura for both sales and service. years. George is always professional, attentive and thorough. I recommend Claire Acura for both sales and service. More

I always get great customer service. They provide great service all around. Super efficient. I would 100% recommend Albert as service advisor. He is great in caring for customer and vehicle. service all around. Super efficient. I would 100% recommend Albert as service advisor. He is great in caring for customer and vehicle. More

Great customer service by Justin. Turnaround time was one of the speediest ever. Unfortunately the car wash wasn’t working to provide a complete service visit in class. The rare occasion I do bring my child of the speediest ever. Unfortunately the car wash wasn’t working to provide a complete service visit in class. The rare occasion I do bring my child along, they had run out of snacks. They didn’t have any USB ports to charge my cell phone. I don’t know how they’re going to cater to the next generation without these simple amenities that you would expect from a brand like Acura. The waiting area is not customer oriented or comfy. I can see the investment in the building but the investment lacks value in focusing on the customer. They have to do a better job on the vacuuming the vehicle as well. The cars are being built and designed to meet the future but the service is not keeping up. More

My most recent service experience for an oil change and tire rotation on 12-7-19 was lousy. When the car was ready, it sat in the bay for 20 minutes before I got up and asked someone if they could help me tire rotation on 12-7-19 was lousy. When the car was ready, it sat in the bay for 20 minutes before I got up and asked someone if they could help me with checking out.That person was helpful, but it’s unacceptable that the car was ready and nobody came to get me. Also, I texted someone named Justin about the status of my car and he never replied even though he texted me at the beginning of my service encouraging me to reach out by text or phone if I had any questions. More

Service is great but the prices are astronomical!! I only go unless I absolutely have to. If you can afford the bloated prices take your care here. go unless I absolutely have to. If you can afford the bloated prices take your care here. More

Simply an amazing experience! Not only did I leave with the car that I wanted, but I was genuinely helped to make the best choice. All of the workers did their best to help me get the car I’ve been looking the car that I wanted, but I was genuinely helped to make the best choice. All of the workers did their best to help me get the car I’ve been looking for. Thank you for all your help Mike, Charles and Chaldyn. More