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Ira Buick GMC

Hanover, MA

4.6
185 Reviews

1845 Washington St

Hanover, MA

02339

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Showing 185 reviews

January 30, 2024

IRA Buick always gives me top notch service, whenever I have my vehicle there! They are fantastic, and always take care of me! More

by Dawn Spano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Feb 01, 2024 -

Ira Buick GMC responded

Thank you for the kind words Dawn! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

Easy to schedule, work fairly fast, and do good work. Polite and friendly also. Word More

by ChuckMcDo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jan 26, 2024 -

Ira Buick GMC responded

We're glad to hear that you found it easy to schedule, experienced efficient service, and received good work. It's great that the team was also polite and friendly. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive review and look forward to serving you in the future. Safe travels!

January 23, 2024

I went in there without any reservation, they took me without question… 10 minutes later, they had a diagnosed in it was an easy fix, and I was on my way… No expense perfect experience… Well done More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service guy was a STUD!
Jan 26, 2024 -

Ira Buick GMC responded

We're pleased to hear that you had a hassle-free experience when you went in without a reservation. It's great that the diagnosis was quick, the fix was easy, and you were on your way without any expense. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

January 17, 2024

Although I did not have an appointment today, the service associate assured me that my request for car fob battery change and replacement of wiper blade would completed in a very short time. The associate in More

by marcie0217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry do not recall though the associate did introduce himself to me
Jan 21, 2024 -

Ira Buick GMC responded

We're glad to hear that despite not having an appointment, the service associate assured you that your requests for a car fob battery change and replacement of a wiper blade would be completed promptly. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 08, 2024

Made an appointment one week ago for the recalls they could not complete one they didn’t have the pots again. More

by janicewilless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
Jan 09, 2024 -

Ira Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Ira Buick GMC responded

Thank you for bringing this to my attention. I apologize for the lack of communication and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dhazlett@driveiragroup.com. I look forward to speaking with you. David Hazlett | Group 1 Automotive General Manager | Ira Buick GMC of Hanover dhazlett@driveiragroup.com

December 30, 2023

Buying our car was easy and smooth. Once they had our money, it all went downhill quickly. Our salesperson didn’t show for our vehicle pickup appt. Other salespeople lied and told us he More

by 316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis, Daniel were very nice
Jan 04, 2024 -

Ira Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Ira Buick GMC responded

Thank you for your feedback. I apologize that the customer service you experienced was anything but satisfactory. After reviewing your situation, we want to make things right. I want to change your oil along resolve the issues with our service department. Please give me a call at dhazlett@driveiragroup.com so we can make things right. David Hazlett | Group 1 Automotive General Manager | Ira Buick GMC of Hanover dhazlett@driveiragroup.com

December 22, 2023

Communication is key. all the texting and no explanation of what is truly wrong until you ask. And even when leaving the dealership. , I needed to go back in for some ti More

by huff_dmb_41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
4 withhold name
Jan 10, 2024 -

Ira Buick GMC responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 781.924.4131. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. David Hazlett General Manager Ira Buick GMC of Hanover Office: 781.924.4131 dhazlett@driveiragroup.com

December 17, 2023

An amazing experience. They made it very easy to buy a new truck. It was a hassle free experience! More

by EMadigan5887
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Grabowski
Dec 19, 2023 -

Ira Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Prompt and professional the only dealer willing to verify coolant leak and fix it without waiting 3 weeks More

by sc3033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (tech) Alex ( service advisor)
Dec 14, 2023 -

Ira Buick GMC responded

It's fantastic that we were able to address your issue promptly. Quick and efficient service can make a big difference, especially when it comes to vehicle maintenance. Thank you for your business!

December 12, 2023

It was pleasant expiereance the staff is knowlagable and expierianced. I would recommend the to others More

by Photogrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale chester
Dec 12, 2023 -

Photogrey responded

LL IS GOOD WITH MY TRU K

Dec 13, 2023 -

Ira Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!