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Ira Buick GMC

Hanover, MA

Overview
Reviews
4.6
187 Reviews
Call Dealership (781) 731-9198

1845 Washington St

Hanover, MA

02339

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Showing 187 reviews

December 12, 2023

Prompt and professional the only dealer willing to verify coolant leak and fix it without waiting 3 weeks More

by sc3033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (tech) Alex ( service advisor)
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Dec 14, 2023 -

Ira Buick GMC responded

It's fantastic that we were able to address your issue promptly. Quick and efficient service can make a big difference, especially when it comes to vehicle maintenance. Thank you for your business!

Helpful
December 12, 2023

It was pleasant expiereance the staff is knowlagable and expierianced. I would recommend the to others More

by Photogrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale chester
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Dec 12, 2023 -

Photogrey responded

LL IS GOOD WITH MY TRU K

Dec 13, 2023 -

Ira Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
November 28, 2023

Very helpful and professional staff, exceeded my needs to get my vehicle fixed very satisfied More

by pkkg1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike beecher
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Nov 30, 2023 -

Ira Buick GMC responded

We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 28, 2023

Easy to get service dept . Mark Beecham was pleasant and easy to talk to . Explained everything clearly. More

by pattydoneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Beecham
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Nov 30, 2023 -

Ira Buick GMC responded

It's fantastic to hear that you had a great experience and that Mark provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 22, 2023

Service people were wonderful. However, I find the integrity and transparency of the dealerships’s practices quite suspect. We were given an estimate for $600 for work to be per More

by T Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
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Nov 22, 2023 -

Ira Buick GMC responded

We are looking into your complaint and will be reaching out to you. Thank you for informing me about your situation. Please know that we are looking into your concerns, Stephen Larracey, Service Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Hazlett, General Manager dhazlett@irabuickgmc.com

Helpful
November 16, 2023

Everybody worked to get me the car of my dreams ! Very pleased by everything ! They made it work to deliver my car to me ! More

by Tflanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramone, Paul
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Nov 18, 2023 -

Ira Buick GMC responded

That's fantastic to hear! It's fantastic to hear our team went above and beyond to ensure you got the car you wanted and even arranged for the delivery, making the whole experience seamless and satisfying. Buying a dream car should indeed be a memorable and enjoyable process. Enjoy your new car!

Helpful
November 11, 2023

Excellent Service Department,! !! Knowledgeable & very timely solving my Vehicle Computer Tire Issue.!!! I Highly Recommend your Service Department to others! Thank You !!! Jack More

by bearscat@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I didn’t ask his Name
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Nov 14, 2023 -

Ira Buick GMC responded

We are glad to hear that you had an excellent experience with the Service Department and that they were knowledgeable and timely in addressing the issues with your vehicle's computer tire system at your dealership. Thank you for taking the time to share your positive feedback.

Helpful
November 02, 2023

I brought my car in for repair and it sat in the lot for one week before they would look at it. I didn’t even have a loaner. So I had no car for that period. It ended up being the transmission and there More

by adrienne.barden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Helpful
October 31, 2023

IRA GMC in Hanover, MA is very professional and extremely prompt and efficient with their service. More

by Brian Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Nov 02, 2023 -

Ira Buick GMC responded

It's great to hear that Ira Buick GMC is very professional extremely prompt and efficient with our service. Professionalism and efficiency are important factors in delivering a positive service experience. Your positive feedback is much appreciated!

Nov 02, 2023 -

Brian Warren responded

You are very welcome! Always a pleasure doing business with you!

Helpful
October 29, 2023

Staff was very friendly and anxious to please. Mr Barros understood what I needed for a truck and gave me several options to choose from. More

by JAB2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Barros,Kevin White
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Nov 01, 2023 -

Ira Buick GMC responded

It's great to hear that our staff was friendly and eager to please, and that Mr. Barros was able to understand your needs and provide you with several options for a truck. This kind of attentive service can make the buying process much more satisfying. Thank you! Enjoy your new truck!

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