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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.8
1,067 Reviews
Call Dealership (508) 444-9898
View Awards

780 Washington St

Auburn, MA

01501

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Showing 1,067 reviews

March 20, 2026

Ryan was awesome to work with. Information about my car was very helpful. Scheduling is easy. More

by ctnursej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 22, 2026 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with Ryan. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2026

Bert was very professional and helpful. Quick and easy maintenance appointment. Listened to all my concerns and resolved them. More

by Abby Surrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
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Mar 22, 2026 -

Ira Ford Auburn responded

Hello, we're happy you found Bert to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2026

Miguel at the Mechanic shop the best at what he do 100% recommend him very nice and polite More

by Luis09142018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Mar 24, 2026 -

Ira Ford Auburn responded

Hello, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

March 18, 2026

Great customer service! !! Such an easy process on taking care of the problem and getting my vehicle fixed fast. Highly recommend! Best experience I’ve ever had with a dealer More

by Finlay1427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Hughes , Kyle DePold, Stephanie Alderson
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Mar 20, 2026 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! If you have any further questions, please don't hesitate to reach out!

March 12, 2026

Made appointment got in next day made repairs and oil changed very professional and friendly would recommend anytime More

by morrisshelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
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Mar 14, 2026 -

Ira Ford Auburn responded

Hi, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

March 11, 2026

A pleasant place to wait for your car. Service staff are pleasant and helpful. Woot More

by Nfjwkzb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Mar 13, 2026 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2026

Consummate professionals who listen and communicate effectively. Having purchased 2 vehicles from IRA Ford, and choosing to have those vehicles serviced by IRA Ford, I have received excellent customer More

by bill.stendrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
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Mar 13, 2026 -

Ira Ford Auburn responded

Hi Bill, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2026

Great no pressure sales team, a few questions along the way called my sales guy David Haynes and he would get right back to me with the answer. More

by David.roy4100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Haynes, Lauren Ostiguy
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Mar 07, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 03, 2026

Service Director was supposed to get back to me never did with a more professional dealership More

by impeydavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Bleckley, Stephanie Alderson
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Mar 05, 2026 -

Ira Ford Auburn responded

I'm sorry to hear that you were disappointed with the communication. I did leave a voicemail that evening letting you know we would reduce the repair by $150, but I understand how frustrating it can be if we didn't connect directly. I left you another voicemail a few minutes ago; please call back at your earliest convenience. Thank you, David Bleckley Service Director - Ira Ford Auburn (774) 450-1526 dbleckley@group1auto.com

February 28, 2026

Excellent service. Elizabeth was fast efficient and knowledgeable. I would recommend your service dept to anyone More

by Pooltoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Mar 03, 2026 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with Elizabeth! Thanks for the recommendation, and have an amazing day!

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