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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.5
604 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 604 reviews

April 15, 2024

Had a 9am appointment for an oil change and 5k mile check upwhile I waited. Arrived at 8:46. Recieved a message @ 10:23 that green inspection was complete. Oil change completed at 11:25. 2 hrs and 40 mins fo More

by jimb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Apr 17, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

Helpful
April 12, 2024

This dealership makes service appts so easy and Tonya my service person is great yes More

by myheartwillgoon16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Apr 16, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Tonya provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 07, 2024

This service appointment was quick Staff was very friendly and professional. Waiting area was clean and comfortable The video sent during service check is appreciated More

by Dwhite5166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 10, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a quick, friendly, and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 07, 2024

Brought my my in for service Ryan Celli was wonderful to deal with as was the service technician. Very please with Ira Ford. More

by Sd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cellis
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Apr 10, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Ryan provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 04, 2024

Great service, staff is friendly. They were quick to attend to my vehicle, definitely recommend. More

by Invitica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Montague
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Apr 05, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

Great Service. See Zach, he’ll get you in and out with a smile great customer service. More

by Keith A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier
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Apr 06, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Zach provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 02, 2024

The communication and help was way above expected, helping me with finances and adjustments was crucial to getting the things done to my vehicle More

by joshuavancelette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
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Apr 05, 2024 -

Ira Ford Auburn responded

We're glad to hear that you had an excellent experience with communication and help from the dealership, especially regarding finances and adjustments for your vehicle. We're here to help and ensure that your vehicle needs are taken care of. Thank you for choosing us!

Helpful
March 28, 2024

The location was very convenient. Good job performance. Nice and clean atmosphere. Thanks again all More

by doctorsauriol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 03, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for your visit and kind words. I see you are not happy with us, but cannot tell me why in your review. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

Helpful
March 21, 2024

Rayen is the best sales person he took good care of my baby at ford More

by Mayelking16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayan
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Mar 22, 2024 -

Ira Ford Auburn responded

We're thrilled to hear that Rayen took good care of your baby at Ira Ford Auburn. Thank you for your kind words!

Helpful
March 20, 2024

Friendly, very good at explaining things needing to be done. My only big miss is way too long to change oil and rotate the tires. They did do a recall on the rear axle wire harness as well but I was there More

by Jnewton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 22, 2024 -

Ira Ford Auburn responded

We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We'll work on improving our efficiency for oil changes and tire rotations. Thank you for choosing us for your service needs!

Helpful
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