Ira Ford Saco

Proactive and communicative service! On tour, more than 1000 miles from home, my Ford van suddenly required emergency service for a major drive train issue. On the way into Maine, I had a On tour, more than 1000 miles from home, my Ford van suddenly required emergency service for a major drive train issue. On the way into Maine, I had already called maybe eight different dealer service departments in Maine, New Hampshire, and Massachusetts before reaching Jesse Beaulieu at Prime Ford in Saco. Rather than tell me how busy the service department was as the previous eight people had, he patiently listened to my description of the problem and then asked for the vehicle’s VIN so he could check on any recalls or notes on known issues with that specific model. He found a recall on one of the parts he suspected could be to blame and, despite also being rather busy, went ahead set an appointment for the following day to drop off the van for them to have a look. Through the entire process, Jesse went above and beyond to keep me updated, made sure that everything was explained thoroughly, and performed at a level that I’ve never experienced at another dealer service department. More

Easy buy Frank was a pleasure to work with. He made the car buying process easy which is not always the way it goes He is friendly and understands the cust Frank was a pleasure to work with. He made the car buying process easy which is not always the way it goes He is friendly and understands the customers desires and then makes sure they are met well dine More

Great Service! They really try to help you out. Prime Ford gets me in and out quickly and on short notice, and saves me money. Stacey called the other dealership and got me a ride to work when the F Prime Ford gets me in and out quickly and on short notice, and saves me money. Stacey called the other dealership and got me a ride to work when the Ford driver was already on his way on a long trip. More

Great service Stacy was great to work with. She was considerate of my time and made every effort to get me out of there as soon as possible. Stacy was great to work with. She was considerate of my time and made every effort to get me out of there as soon as possible. More

Deceiving Service Booking I booked my service online and chose the “no charge to you” check engine light review. When I got to the dealership they told me that wasn’t an optio I booked my service online and chose the “no charge to you” check engine light review. When I got to the dealership they told me that wasn’t an option and said it would be 140 dollars to just let me know why the light was on: I stated what I had seen online and they told me that was not an option. Not happy with the service, my car has more problems than when I brought it in to the dealership. Not good ethics at this place. More

Amazing as always I had been having some issues with my car and brought it to Prime Ford to have it looked at and my experience was great! Matt Therrien was my salesman I had been having some issues with my car and brought it to Prime Ford to have it looked at and my experience was great! Matt Therrien was my salesman and I was thrilled to see he has switched over to service. His customer service is over the top and always makes sure your vehicle is in good hands! I couldn’t be happier with my experiences at Prime Ford. More

Anger but the guys were nice Cody and Thomas were very apologetic and super nice. Fact of the matter is I'm very angry that my car (brand new) had already been in twice for servic Cody and Thomas were very apologetic and super nice. Fact of the matter is I'm very angry that my car (brand new) had already been in twice for service. Once at 200 miles, where the mechanic decided the problem with my car was it left the factory with the AC not charged, which obviously wasn't the issue because cold air was coming out of one vent. So at 500 miles the inside of my windows were coated in white from what I was told, the unit now was over compressed. So to say the least, this store needs a mechanic that knows what their doing. I'm not happy at all but the guys were very sympathetic. It's not their fault I got a problem car from the get go. Was always told Honda's were the best, that's why I went with it. Can't say I would recommend this model to anyone. My biggest fear is now that it's been over pressurized the fittings were stressed and I'm going to have problems again. In no way shape or form should a brand new car be on a lift twice in the 500 miles I've driven. We get happy that Cody, who wasn't even the one waiting on me stick around until 6 and explained the problem. He was a sweetie and so was Tom More

Great service with a smile. Service department always fast and friendly. Appointment scheduled and taken in on time. Waiting area is clean and comfortable. Free WiFi and coffee a Service department always fast and friendly. Appointment scheduled and taken in on time. Waiting area is clean and comfortable. Free WiFi and coffee as well. More

What a great experience I will say Tracy was the first salesman that I can say I had a good time buyjng a new car. Usually I’m very stressed with the amount I’m spending, but I will say Tracy was the first salesman that I can say I had a good time buyjng a new car. Usually I’m very stressed with the amount I’m spending, but Tracy was very relaxed explained everything and made a long 5 hours go by smoothly. Thank you! More

Always the Best Prime Ford was once again exceptional in completing my service on my car. They are professional, courteous and thorough!! Stacey always recommends the Prime Ford was once again exceptional in completing my service on my car. They are professional, courteous and thorough!! Stacey always recommends the necessary service items to keep my car in top notch running condition. She never tries to sell me things just to take my money. More