Ira Honda Saco

Joe McCullum went above and beyond for me. I came to him with the situation of two used vehicles I wanted to get out of but never did I imagine I would be driving a 2012 Honda Accord. He took the time to li with the situation of two used vehicles I wanted to get out of but never did I imagine I would be driving a 2012 Honda Accord. He took the time to listen to my personal situation and I could tell he thought about it overnight because he called me the next day with a solution. He is also completely knowlegable, not only of what Prime has to offer but of the industry all together. What I thought would be months of searching and dealing took only a week from the minute I met with Joe until I signed and drove away with my 2012 Honda Accord! With sincere thanks, Michelle More

i purchased a new car from prime auto and the experience was very positive from the moment we arrived, to just look at new cars, until the final moment when we drove away with a new honda. the staff was ver was very positive from the moment we arrived, to just look at new cars, until the final moment when we drove away with a new honda. the staff was very welcoming from start to finish and seemed to all be happy to be working for prime. i recommend this dealership. More

Joe McCullum was friendly and helpful. He patiently answered all of my questions, and I did not feel pressured. The process of trading in my old Honda and buying my new Honda went very smoothly. I feel answered all of my questions, and I did not feel pressured. The process of trading in my old Honda and buying my new Honda went very smoothly. I feel that I was treated well and paid a fair price. I have already recommended this dealership to several friends. More

Joe made the buying of our new car very pleasant! He answered all of our questions very fast and was extremely knowledgable on our Pilot. He showed us how everything worked and even set up our bluetoot answered all of our questions very fast and was extremely knowledgable on our Pilot. He showed us how everything worked and even set up our bluetooth on our phones to be sure it worked as well. He made sure we got the color we wanted and has even called to follow up with us to be sure we were still happy and see if we had any other questions. I would highly recommend Joe and Prime Honda of Saco to all of my friend and family!! More

Bought new 2011 Honda Pilot from this dealership 1. Bought new 2011 Honda Pilot from this dealership 1. Got recall notice for sunroof at same time oil change was due. was able to get them to give me Bought new 2011 Honda Pilot from this dealership 1. Got recall notice for sunroof at same time oil change was due. was able to get them to give me loaner due to recall when scheduled over phone. When I arrived, there was no indication of loaner on work order. They had no loaner for me. 2. just about time for my third oil change and to my surprise, my check oil light blinked on when I stopped short. Not good. Called dealer, left message, no call back. I had to add 3+ quarts of oil. I had been driving 80% highway for work, an hour each way. This was crazy. They checked it out and couldn't find anything, acted like there was no problem. My service person said I shouldn't have put any oil in the car before they looked at it. Really?? I should drive it with the oil light coming on and no oil even registering on the dip stick? That didn't sound like a good idea to me. Oil has been fine ever since, with the exception of next item. Question??? Did they maybe not change the oil the previous time? 3. Had my oil changed recently. Checked it and found that it was overfilled about 25% Called the dealer. They said bring it in (40 mile round trip) and we'll fix. So I bring it in. They say they drained and refilled. Checked it again and it was still about 25% over filled in terms of length of fill paddle. Did they not do it? Did they do it and overfill it again?? Either way, incompetent. I called the dealer again to speak with my rep. Left a message with someone else as he was busy. I never got a call back. 4. I asked one time how they do their tire rotation on my vehicle. I was told that they do front to back, same side. They do not go front to back, cross back to front. As I was having some road noise and tire wear, I asked again much later and I was told that they do front to back, cross back to front. Well, ...which is it? Is this maybe wy I'm having road noise and tire wear?? I was then told at 25000 miles in the beginning of summer that my tires were about 50% worn and that I'd probably be looking at another set by winter. Really?? I'm going to drive 25000 miles in the summer and fall?? He also told me there was no need to rotate them again before I replace them. Really?? 5. I had a vibration in my steering wheel/column, just as I'd begin to go forward/backward and putting any pressure on the wheel to turn it. They could not replicate, so I had the technician in the vehicle and replicated it. After trying to essentially tell me it's normal, he said he could have the rep get an o.k. to replace the power steering pump. Really?? Just like that?? Is that the problem?? I'm not a mechanic but I'm also not a moron. I do my homework and have friends that have worked on their own cars for years and learn from them and trust them. I expect that these dealers know what they're doing, return phone calls, at least get the oil level right the 2nd time, if you say I can get a loaner, then have one ready and don't make like I made it up or something. Did this dealer do anything dishonest, I hope not, and am not alleging this. However, the info that I was given, the issues that I've had after spending nearly $40000 with them do not instill confidence in me that the next time I see them there will be a different result. More

This was the smoothest transaction ever! Joel Purdham was very professional and I never felt pressured at all. He worked with me and we were able to get a good deal that I agreed with. Michael Gibel was also very professional and I never felt pressured at all. He worked with me and we were able to get a good deal that I agreed with. Michael Gibel was also very professional and very helpful. There were a lot of options to consider and in the end he gave me a very good deal. Thank you both! I bought a 2012 Honda Civic. They gave me a decent trade - in for the 2002 Toyota Highlander. I am very happy with the Civic! More

I found Prime Honda in Saco, Me a terrific overall car buying experience. Nick Guay was the salesman I worked with and I would highly recommend him to anyone. He is relatively new there but he is attent buying experience. Nick Guay was the salesman I worked with and I would highly recommend him to anyone. He is relatively new there but he is attentive, patient and willing to help you figure out What YOU want, not what HE can sell you. Nick and Prime Honda had to work hard for me as my credit is not perfect and for that I'm very appreciative. As I just bought the vehicle all of my experience thus far is with the sale which is why i haven't rated the Quality of Work. I will certainly post back here when I have dealings that relate to that as well as post sale service. More

I would recommend this dealership because I found the service to be very good. I felt that Elizabeth was a great salesperson. Not only was she knowledgeable, very helpful, not pushy, but very personabl service to be very good. I felt that Elizabeth was a great salesperson. Not only was she knowledgeable, very helpful, not pushy, but very personable. I found her a pleasure to talk to and work with while purchasing my car. More

Nick was a great guy to work with! No pressure and very friendly and helpful. I would recommend going to see him if you are looking for a new car!! friendly and helpful. I would recommend going to see him if you are looking for a new car!! More

I went to Prime Honda for a CRZ. Initially they refused to deal. Then on the 29th of the month they called me and told me they would take $1000.00 off the cost if I signed the deal the next day. I did. Gre to deal. Then on the 29th of the month they called me and told me they would take $1000.00 off the cost if I signed the deal the next day. I did. Great experience from start to finish. 6 months later we wanted to trade our 2008 Ridgline for a 2012 model. Norm Tantingco told me our Ridgeline was worth nothing to them (I still have the email). Prime offered me a trade value that was $4000 below NADA TRADE IN MEDIAN PRICE. We went else where to buy our new truck. Last month we decided the CRZ EX NAVI, as great as it was (43 mpg), was just too small. We did not go to Prime to trade because of the way were traded on our Ridgeline. However, we had a refund coming on 2 extanded plans we purchased. We brought all the required documents including the letter of pay off for the CRZ. I left the dealership with proof of cancellation. 20 minutes later I noticed they only noted one policy number even though I gave them BOTH numbers. Mike said it was a mistake and to come back and get yet another form. Mike seemed very upset that I was requesting this refund. The check for over $1750.00 was to come directly to me as I had provided a letter of pay off. Even though they had this document Mike had the check sent to Honda Financial who had to refund me directly. No big deal but obviously just a way to try to add to the irritattion factor by delaying the refund. It wasn't a huge delay, maybe a week. Honda Financial has been amazing to deal with. My new purchase was not a Honda. Mike's parting comment as I left Prime Honda Saco was "good luck with that car". Not so much the words he said but how he said them. Prime's serivce department is excellent and I highly recommend them. Honda makes a great product and I am sure that some time in the future I will be buying another, just not at Prime Honda Saco. More